Jewelrydesignsbyace Reviews 84

TrustScore 1.5 out of 5

1.6

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Review summary

Created with AI, based on recent reviews

Looking at 44 reviews, most reviewers were let down by their experience overall, primarily due to issues with their orders not being received. Many customers reported long waiting times, with some not receiving their items even after several months or a year. Reviewers also frequently mentioned a complete lack of communication from the company, with emails and direct messages going unanswered. This silence often led people to believe there were serious issues, especially when social media comments were disabled or they were blocked for inquiring about their orders. Conversely, a small portion of people felt satisfied with the products, praising the quality of the chains and pendants, and noting timely delivery with extra items included.

What people talk about most

Order

Customers consistently note negative experiences with order fulfillment, with many reporting that they paid... See more

Product

Reviewers mention ambiguous feedback about product, with many customers reporting that they never received... See more

Delivery service

Clients share negative opinions on delivery service, primarily due to significant delays and a lack of... See more

Response time

Consumers express significant dissatisfaction with response times, frequently reporting a complete lack of... See more

Social media

Users describe negative interactions with social media, frequently reporting a complete lack of response to... See more

Reviews shaping this summary

Rated 2 out of 5 stars

I ordered and still havent received my package (its been 3 weeks) if i could get an update or something i will change my rating accordingly! Order number #15035

Rated 2 out of 5 stars

Order #14242 Hi i would just like to ask if i got scammed, or does it really take almost 3 months to send out my package if im in latvia, because this is just getting so bizzare. no response form the... See more

Rated 1 out of 5 stars

Total scam. First They send you email with order confirmation, then nothing more happens. You just sit and wait. I've tried to contact them on Tik-Tok -> no responce, tried with Instagram -> no resp... See more

Rated 1 out of 5 stars

I placed order #14276 2 weeks ago but since then I haven’t received any updates at all. I sent an email 3 days ago, which also went unanswered. Normally when I order online, I receive multiple statu... See more



Contact info

1.6

Bad

TrustScore 1.5 out of 5

84 reviews

5-star
4-star
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2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 16% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 1 out of 5 stars

DO NOT BUY!

DO NOT BUY!! You will not get your stuff and if you don’t believe me look at the other reviews and there is PROOF on social media about him.
He’s replying to a lot of these reviews saying they aren’t a real costumer but what they have to say is not fake they are trying to spread awareness with what happened to other people. This seller is also EXTREMELY hostile towards buying costumers and will send you THREATS on social media for confronting him about his actions!! Super unprofessional and you’re better off buying off Amazon or Etsy from a different seller there are alternatives out there to not waste your money on this loser.

March 20, 2026
Unprompted review
Jewelrydesignsbyace logo

Reply from Jewelrydesignsbyace

YOU'RE NOT A REAL CUSTOMER!!!

Rated 1 out of 5 stars

Still haven’t received my order in 6 months

Love how you got 1.7 rating and saying to everyone giving you a bad review that they are not real customers hahahah.
i ordered on the 8th of October, 89,91€ in total counting shipping too, i messaged you on instagram dms and got fully ignored, dm you on other accounts of yours too and got blocked, emailed you, everything that i could but 0 responses or updates.
I would love to get atleast a response from you on dms, my insta is @jacopo_m, and i gave you my order number and everything there so im pretty sure im a real customer xd

March 19, 2026
Unprompted review
Rated 1 out of 5 stars

What’s insane to me is you can respond…

What’s insane to me is you can respond to the fake reviews and all the messages you are getting but can’t bare to say something to me directly. What a lame situation you got yourself into and how defeating for me. Thanks a lot seriously I supported you so heavy. All because of a necklace you couldn’t ship out. silly asf

March 18, 2026
Unprompted review
Rated 1 out of 5 stars

terrible service orders are never…

terrible service orders are never received by customers and rude and cruel and disrespectful to generous paying customers and the scam

March 15, 2026
Unprompted review
Jewelrydesignsbyace logo

Reply from Jewelrydesignsbyace

You're not a real customer, but nice try! 😂😂😂

Rated 1 out of 5 stars

do yourself a favor and shop elsewhere!!

Ordered a while back and never got my jewelry I ordered for my girl, eventually I gave up and had to shop elsewhere. ACE needs to get his stuff in gear because this is by far the worst experience I’ve had trying to get stuff. Do yourself a favor and shop elsewhere

January 9, 2026
Unprompted review
Jewelrydesignsbyace logo

Reply from Jewelrydesignsbyace

You're not a real customer, but nice try! 😂😂😂

Rated 1 out of 5 stars

It doesn't take 5 months to ship an order!

Placed order Oct, 22nd 2025 for a pair of earrings for my son for Christmas. Sent email beginning of December no response.... It's now February and I sent another email.
Order #14383
It's legit 1 pair of earrings! I even added a tip!

October 22, 2025
Unprompted review
Rated 1 out of 5 stars

I had to come on here and make another…

I had to come on here and make another comment about something I kept seeing them saying. You guys repeatedly say that you’re not responsible for the orders once they’re being shipped, you mean to tell me that your not responsible for the 50 people or more who complain about them not receiving their orders even after a year!! And all you guys have to say about it is that you’re not responsible for them. If that was the case I don’t understand why they proceed to advertise bullshit and they don’t even have the decency to post on social media a PSA about delays or anything absolutely nothing and they have terrible communication I don’t even understand why they’re even a business if they can’t even perform the right actions that makes a business a business. This is all about comfort and what they do and don’t wanna do they just wanna keep taking your money and if this wasn’t the case then they’d let their customers know.

February 7, 2026
Unprompted review
Rated 1 out of 5 stars

SCAM

I ordered some items in Nov for a Christmas present total cost $158. I got the initial email and then no follow up at all no tracking and I still haven’t received the items or any info and it’s February. I even emailed them 3 times and no response. DONT WASTE YOUR MONEY

November 30, 2025
Unprompted review
Rated 1 out of 5 stars

Do not let them stall your chargeback! Order #14590

I placed an order for earrings (Delivery to Poland) on December 2, 2025. Since the initial automated confirmation, it has been total radio silence. No tracking number was ever provided, and they have completely ignored every single one of my follow-up emails. The 'Shop' tracking app remains stuck on 'waiting for details.'

This company uses a classic stalling tactic. They will tell you 'it’s coming' or blame the courier just to push you past the 60-120 day window where a chargeback is possible. Don't fall for it. Legally, the seller is responsible for the item until it reaches your door - do not let them shift the blame to the delivery service.

I’ve already recovered my funds via a Revolut chargeback. If you decide to risk it with them, only use Visa or Mastercard so you have protection. If they ghost you for more than 4 weeks, stop waiting and call your bank. Don't be afraid to hit them with a chargeback - it’s the only language these scammers understand.

December 2, 2025
Unprompted review

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