Jian London Reviews 

534
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 61 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the beautiful, high-quality jewelry, often described as perfect and well-made. The ordering process is easy and efficient, leading to quick, well-packaged next-day delivery with clear communication. Exceptional service, including after-sales support and handling exchanges, is also frequently highlighted. However, some people mentioned issues with delivery, including delayed next-day services or even missing items. A few others felt product quality was inconsistent, citing concerns like loose clasps, items being thinner than expected, or not matching expectations for size or appearance.

What people talk about most

Product

Users describe positive interactions with product, frequently praising the excellent quality and beautiful... See more

Delivery service

Clients share positive opinions on delivery service, frequently praising its speed and efficiency. Many... See more

Quality

Consumers find quality to be positive, with many reviewers delighted by the excellent quality and... See more

Order

Customers consistently note positive experiences with order, praising the ease of placing orders and the... See more

Service

Reviewers mention positive feedback about service, with many customers expressing delight and appreciation... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My Husband purchased a beautiful bracelet for my 60th Birthday and our Ruby anniversary. It's absolutely gorgeous. It was too small so he contacted them and their customer service was first class. We... See more

Company replied

Rated 5 out of 5 stars

This was my first time ordering jewellery online . So to say I was nervous was an understatement . But jian London have been nothing but professional the entire time with clear and exact times . The... See more

Company replied

Rated 5 out of 5 stars

My husband bought me a beautiful bracelet for our Emerald wedding anniversary. I love it and wore it for every occasion. However, after a couple of months the clasp became loose and it kept falling of... See more

Company replied

Rated 5 out of 5 stars

Jian London's jewellery is beautiful. I bought sapphire earings, necklace and bracelet and they are absolutely gorgeous. She loves them. Delivery was very quick and the after sales service was amazi... See more

Company replied


Company details

  1. Jewelry Store
  2. Jeweler
  3. Jewelry Designer
  4. Jewelry Engraver
  5. Jewelry Repair Service

Written by the company

Jian London delivers thousands of orders each year and is committed to providing each customer with the highest standard of product and customer service. All of our products come with a one year guarantee plus a 30 days returns policy. We source gemstones from all over the world, selecting only those that meet our strict requirements to include in our collections. Jian London designs, manufactures, and retails its own jewellery available in Sterling Silver, Gold, and Platinum. Our vast collections and thousands of products ensures there’s the perfect piece for every style and occasion. We are a member of the National Association of Jewellers, designed to provide consumers with confidence to purchase from its members through a Code of Practice setting the highest standards of professionalism, honesty, and ethical business practices. At Jian London we value our customers satisfaction and seek to deliver exceptional quality jewellery and service with every order. We understand the importance and meaning behind each gift. With every step of your journey with us we aim to deliver an outstanding customer experience.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

534 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.7

All reviews

(534)

56 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service and great product I…

Great service and great product. I dealt with Jane and she was brilliant, really smooth process and for my product (engagement ring) I thought it was a brilliant idea to send a replica out as I wasn't sure of the size which was actually wrong but gave me the opportunity to see that and not have to spent any extra cost in getting resized and I had a week to give the correct size before the ring was made

March 28, 2025
Unprompted review
Jian London logo

Reply from Jian London

Hi Adam,
We're so delighted you've had a great experience with our bespoke ring service 😊It's wonderful that you're so happy with your ring, and many congratulations on your engagement!

Rated 5 out of 5 stars

Eternity 2.0ct Oval White Sapphire Earrings

My wife loved the earrings and I was totally impressed by the buying experience. A good price and speedy delivery, I was particularly surprised with the packaging and presentation box they came in. No hesitation in recommending Jian London.

March 15, 2025
Unprompted review
Rated 5 out of 5 stars

Great Experience

Purchased a necklace & earrings for the first time from this company. Items arrived as ordered beautifully boxed & wrapped within 24 hours of ordering. Great service & great value for money. Highly recommend this company & will definitely be purchasing from them again soon.

April 17, 2025
Unprompted review
Rated 5 out of 5 stars

Sterling silver white sapphire solitaire ring

The sterling silver white sapphire solitaire ring I purchased from Jian london is absolutely stunning. The communication was fantastic and was delivered next day as stated. Beautifully packaged, I thoroughly recommend Jian london and I could not be happier with my purchase.

April 15, 2025
Unprompted review
Rated 5 out of 5 stars

The emerald gemstone with white gold…

The emerald gemstone with white gold chain is beautiful, bought it for a friend who is 70 April

February 6, 2025
Unprompted review
Jian London logo

Reply from Jian London

We're delighted to hear you're happy with your emerald pendant! We hope to see you again 😊

Rated 5 out of 5 stars

Great Company.

Great Company.
Great Product.
Great Service.
I've yet to receive the item ordered but from past experience of shopping with this company,I have no worries of either quality or service.
I would recommend to all.

April 2, 2025
Unprompted review
Jian London logo

Reply from Jian London

Many thanks William, we appreciate you leaving a review! We look forward to seeing you back again in the future 😊

Rated 5 out of 5 stars

Great service

What a superb service & quality- the gift wrapping was amazing would certainly recommend & will definitely use again on another special occasion WELL DONE

March 18, 2025
Unprompted review
Jian London logo

Reply from Jian London

We're so delighted to hear you say so Glen, thank you for your lovely review! We look forward to having you back with us again! 😊

Rated 5 out of 5 stars

Jian London responded quickly and…

Jian London responded quickly and efficiently to my order - the order was delivered within 24 hours of being received online. The item when it arrived was in good condition and attractively gift-wrapped with a message - and the gift of a Ruby Pendant set with diamonds amd a gold chain has given great pleasure! THANK YOU!

February 5, 2025
Unprompted review
Jian London logo

Reply from Jian London

Thank you for your review, we're glad you're so pleased with your ruby pendant 😊

Rated 5 out of 5 stars

Great company to deal with

Great company to deal with. No issues with my order, delivery and quality of the item purchased. I'll be buying from Jian London again.

December 18, 2024
Unprompted review
Jian London logo

Reply from Jian London

Many thanks Nicholas, we look forward to having you back with us again!

Rated 5 out of 5 stars

I bought these for the wife and she…

I bought these for the wife and she loves them, she is very fussy when it comes to earrings and they are a perfect size. The quality of them is great and they are very reasonably priced, overall I am very happy with my purchase and I would not hesitate to shop with these guys again. Give them a try if you are in the market for some top tier jewelry.

December 25, 2024
Unprompted review
Rated 5 out of 5 stars

Absolutely lovely earrings

Absolutely lovely earrings. I had to contact Jian to changes my email address (fat finger typing on my part). So nice to actually speak to someone rather than an automated service. The delightful lady to whom I spoke corrected the problem immediately and sent an e-mail conformation. Will certainly be ordering from Jian London again.

February 25, 2025
Unprompted review
Rated 1 out of 5 stars

BUYER BEWARE

My daughter’s bracelet started falling off after wearing it twice. After being told to adjust the tension in the clasp (but not how) then to replace the clasp with the extender clasp (but not how), they quit responding. So now I bought a bracelet that is unwearable and will cost almost as much as I paid for it to get fixed.

January 1, 2025
Unprompted review
Jian London logo

Reply from Jian London

We're very sorry to hear about your bracelet. We would love to resolve this and apologise if we missed your email! Please get in touch with your order ID number and we will be able to send you a spare clasp and tutorial video.

Rated 3 out of 5 stars

Delivery very long

I ordered a ring on 20/12/24 I paid extra for next day delivery I did not realise until I received the “complimentary sample ring” that the actual ring would take so long (now 29/01/25 and still going to be another week or two) it was not made clear when ordering and not mentioned on the order confirmation, yes if you delve in to the depths of the website you can find the info.

December 20, 2024
Unprompted review
Jian London logo

Reply from Jian London

Hi Anne, thank you for your feedback. On our product page right below the photo it states bespoke rings will take several weeks to be made. Normally a custom made ring takes 3-4 weeks, but there is a delay around the Christmas period. We apologise for the delay and will forward your feedback to our IT team to prevent this in the future!

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