This was my first time ordering jewellery online . So to say I was nervous was an understatement . But jian London have been nothing but professional the entire time with clear and exact times . The... See more
Company replied
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
My Husband purchased a beautiful bracelet for my 60th Birthday and our Ruby anniversary. It's absolutely gorgeous. It was too small so he contacted them and their customer service was first class. We... See more
Company replied
My husband bought me a beautiful bracelet for our Emerald wedding anniversary. I love it and wore it for every occasion. However, after a couple of months the clasp became loose and it kept falling of... See more
Company replied
Husband purchased the Eternity 2ct Ruby Moissanite Halo Platinum plated Silver Stud Earrings for my birthday. They look great and are just the right size. Hard to know if they are worth the 50% more t... See more
Company details
Written by the company
Jian London delivers thousands of orders each year and is committed to providing each customer with the highest standard of product and customer service. All of our products come with a one year guarantee plus a 30 days returns policy. We source gemstones from all over the world, selecting only those that meet our strict requirements to include in our collections. Jian London designs, manufactures, and retails its own jewellery available in Sterling Silver, Gold, and Platinum. Our vast collections and thousands of products ensures there’s the perfect piece for every style and occasion. We are a member of the National Association of Jewellers, designed to provide consumers with confidence to purchase from its members through a Code of Practice setting the highest standards of professionalism, honesty, and ethical business practices. At Jian London we value our customers satisfaction and seek to deliver exceptional quality jewellery and service with every order. We understand the importance and meaning behind each gift. With every step of your journey with us we aim to deliver an outstanding customer experience.
Contact info
3 Copperhouse Court, MK7 8NL, Milton Keynes, United Kingdom
- +442032878088
- sales@jianlondon.co.uk
- jianlondon.co.uk
4.7
Excellent
519 reviews
Replied to 66% of negative reviews
Typically replies within 24 hours
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Ordered one day,delivered the next…
Ordered one day,delivered the next day,perfect.
Lovely item,very reasonable price,great quality,
Thank you
May 7, 2026
Unprompted review
Reply from Jian London
Thank you so much for your kind words! We’re thrilled to hear that your order arrived quickly and that you’re happy with the jewellery and its quality. Your support means a lot to us, and we hope to see you again soon!
Great Customer Support
I was very happy with my recent purchase, but I had to request a replacement for the bracelet because it was slightly too small. The customer support was very friendly and professional and I am awaiting a replacement having returned the original by recorded delevery.
May 7, 2026
Unprompted review
Reply from Jian London
Thank you so much for your feedback! We're delighted to hear that you were happy with your bracelet and that our customer support team was able to assist you professionally. Your replacement should arrive shortly - let us know if you have any issues or need a different size.
Ruby ring
Very easy to order and delivered in excellent time. The ring is beautiful and my wife will receive it on our 40th anniversary in July and I’m sure she will love it
May 1, 2026
Unprompted review
Beautiful sapphire ring…
Ordered a beautiful sapphire ring yesterday at around 4.00pm. It arrived at 11.30 this morning, well boxed and discreetly packaged. The ring is exactly as described and couldn't be more pleased.
April 23, 2026
Unprompted review
Exceptional customer care
I ordered an anniversary gift for my wife next day delivery, received an email shortly after saying the item was out of stock, was offered alternatives but I needed a specific gem. They offered a silver version with the gold version put on back order. I accepted this and wife was pleased with the silver option. 1 month later I wondered if the gold was in stock. emailed Jian London who soon replied that the item was in stock and would be delivered next day. Came today. Thank you Jian London. Exceptional customer care.
March 25, 2026
Unprompted review
Reply from Jian London
Hi Mick,
Thank you for your kind words and for sharing your experience with us. We’re delighted we could provide a suitable alternative in time for your anniversary, and it’s wonderful to hear that both you and your wife are happy with your pieces. Thank you again for choosing Jian London—we look forward to helping you again in the future.
The ordering, packing and delivery
The ordering, packing and delivery was carried out promptly, I was kept informed every step of the way, absolutely perfect.
March 17, 2026
Unprompted review
Reply from Jian London
Delighted to hear it, thanks for your review Martin!
This was my first time ordering…
This was my first time ordering jewellery online . So to say I was nervous was an understatement . But jian London have been nothing but professional the entire time with clear and exact times . The ring is perfect and exactly as pictured . It fits perfectly and was very well packaged . Cannot recommend this company enough .
March 3, 2026
Unprompted review
Reply from Jian London
Hi Anna,
We completely understand how ordering jewellery online for the first time can feel a little daunting, so we’re delighted that we were able to make the process smooth and reassuring for you. It’s wonderful to know the ring met your expectations and arrived safely. Thanks for choosing Jian London—we really appreciate your recommendation and hope to see you again in the future!
Stunning ring fantastic service
The ring I ordered has been delivered and it is stunning. This was the only store where I could get a ring so small as it’s not a standard size. Thanks for such a hassle free experience easy to order, great updates and speedy delivery. Will be back in the future
February 23, 2026
Unprompted review
Very easy to place the order
Very easy to place the order, always kept me updated from the purchase to tracking information. Package arrived on time and was well packaged. Really happy with the purchase.
February 23, 2026
Unprompted review
Reply from Jian London
Hi Neil,
Thank you for your wonderful feedback! We’re so pleased to hear that you found the ordering process easy and that our updates kept you informed every step of the way. We’re thrilled you’re happy with your purchase and truly appreciate you taking the time to share your experience.
Top Tier ✨
The best, and only site I will be getting my jewellery from.
Excellent communication + Quick Shipping.
February 20, 2026
Unprompted review
Reply from Jian London
Thank you so much for your kind words! We’re absolutely thrilled to hear that you had such a positive experience with us. We can’t wait to help you find your next favourite piece of jewellery! 💎
Extremely disappointing
Extremely disappointing. I read the reviews and thought this would be a really good company to purchase a ring through. How gravely mistaken was I.
My ring was never in the package they sent to me and is no where to be found. I contacted their customer support team and they pretty much told me they're not willing to do anything.
Was suppose to be a gift for my sister who is leaving soon. What a massive let down of a company and customer service. Pray this doesn't happen to anyone else.
Order ref 107307
February 18, 2026
Unprompted review
Reply from Jian London
Hello Abdul,
We’ve checked with Royal Mail and can confirm that your parcel was delivered intact. We have also reviewed our internal CCTV footage, which shows the ring being securely placed in the box and the parcel sealed before dispatch.
Based on this, the ring should be inside your package. We kindly ask that you double-check the packaging carefully and confirm with any other members of your household in case they may have seen it. Please let us know what you find, and we’ll be happy to assist further if needed.
Wonderful customer support
Wonderful customer support. I bought what I thought was a beautiful bracelet (which it was). Unfortunately it was not to my wife's taste. I was able to return the item and received a full refund within 3 working days. Thank you.
February 12, 2026
Unprompted review
Reply from Jian London
Hi John, thank you for your review! Even though the bracelet hasn’t worked out this time we're glad you had a great experience with us😊
Fantastic customer service
My husband bought me a beautiful bracelet for our Emerald wedding anniversary. I love it and wore it for every occasion. However, after a couple of months the clasp became loose and it kept falling off my wrist. We emailed Jian and immediately received a reply with an apology and asking for us to return the bracelet for repair. That was on Wednesday. Today is Saturday and we received the bracelet back this morning and I can wear it with confidence again. What a fantastic service. Thank you. We are delighted.
January 10, 2026
Unprompted review
Reply from Jian London
We're so glad we were able to help with your bracelet and you're happy with our service. Thank you for your kind review!
Reputable Company
Prompt delivery , good product .
Communication with seller very good
January 8, 2026
Unprompted review
Perfect
I am a return customer. Easy to navigate website. Easy to order. Less than 24 hours from order to door. Perfect!
December 19, 2025
Unprompted review
Reply from Jian London
Thank you for your kind review George, we're delighted to see you back with us again!
Great service and jewellery
Prompt dispatch and rapid delivery choice, just as requested in time to gift someone.
Great jewellery as well.
November 6, 2025
Unprompted review
Reply from Jian London
Thanks for your kind review Roland, we're glad you had a great experience with us and like our jewellery! We hope to see you back with us again!
Very quick delivery and very happy with…
Very quick delivery and very happy with the product.and very good price
December 2, 2025
Unprompted review
Reply from Jian London
Many thanks Alan, we're glad you had a great experience with us! Thank you for taking the time to review.
Excellent service and very easy to…
Excellent service and very easy to navigate my purchase, 1st of many purchases. Regards Roman.
November 27, 2025
Unprompted review
Reply from Jian London
Thanks for your review!
Great products Great service
Great products and service as I needed to exchange due to size and nothing was too much trouble. The whole process was customer focussed and professional. Definitely recommend this company, products and services.
November 20, 2025
Unprompted review
Reply from Jian London
We're delighted you had a great experience with us Graham, and that our team were able to help! Thank you taking the time to review!
Delivered within 24 hours of ordering
November 19, 2025
Unprompted review
Reply from Jian London
Thanks for your review Geoff!
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