Jian London Reviews 

I ordered an anniversary gift for my wife next day delivery, received an email shortly after saying the item was out of stock, was offered alternatives but I needed a specific gem. They offered a silver version with the gold version put on back order. I accepted this and wife was pleased with the silver option. 1 month later I wondered if the gold was in stock. emailed Jian London who soon replied that the item was in stock and would be delivered next day. Came today. Thank you Jian London. Exceptional customer care.

The ordering, packing and delivery was carried out promptly, I was kept informed every step of the way, absolutely perfect.

This was my first time ordering jewellery online . So to say I was nervous was an understatement . But jian London have been nothing but professional the entire time with clear and exact times . The ring is perfect and exactly as pictured . It fits perfectly and was very well packaged . Cannot recommend this company enough .

The ring I ordered has been delivered and it is stunning. This was the only store where I could get a ring so small as it’s not a standard size. Thanks for such a hassle free experience easy to order, great updates and speedy delivery. Will be back in the future

Very easy to place the order, always kept me updated from the purchase to tracking information. Package arrived on time and was well packaged. Really happy with the purchase.

The best, and only site I will be getting my jewellery from.
Excellent communication + Quick Shipping.

Extremely disappointing. I read the reviews and thought this would be a really good company to purchase a ring through. How gravely mistaken was I.

My ring was never in the package they sent to me and is no where to be found. I contacted their customer support team and they pretty much told me they're not willing to do anything.

Was suppose to be a gift for my sister who is leaving soon. What a massive let down of a company and customer service. Pray this doesn't happen to anyone else.

Order ref 107307

Wonderful customer support. I bought what I thought was a beautiful bracelet (which it was). Unfortunately it was not to my wife's taste. I was able to return the item and received a full refund within 3 working days. Thank you.

My husband bought me a beautiful bracelet for our Emerald wedding anniversary. I love it and wore it for every occasion. However, after a couple of months the clasp became loose and it kept falling off my wrist. We emailed Jian and immediately received a reply with an apology and asking for us to return the bracelet for repair. That was on Wednesday. Today is Saturday and we received the bracelet back this morning and I can wear it with confidence again. What a fantastic service. Thank you. We are delighted.

Prompt delivery , good product .
Communication with seller very good

I am a return customer. Easy to navigate website. Easy to order. Less than 24 hours from order to door. Perfect!

Prompt dispatch and rapid delivery choice, just as requested in time to gift someone.

Great jewellery as well.

Very quick delivery and very happy with the product.and very good price

Excellent service and very easy to navigate my purchase, 1st of many purchases. Regards Roman.

Great products and service as I needed to exchange due to size and nothing was too much trouble. The whole process was customer focussed and professional. Definitely recommend this company, products and services.

Excellent! Great service. The beautiful pendant arrived the day after I ordered it in a lovely box and well packaged.
Easy to order plus a choice of chain size and reasonably priced plus free delivery.
I will definitely use again and highly recommend!

Clearly explanatory. Good description and quality items.

Great customer service. The item.n arrived om scheduled time. Excellent quality