Jian London Reviews 

The cufflinks came with free delivery and were delivered promptly - so no worry about looking out for deliveries. We were really pleased when we opened the package to find that they were just as described and shown on the website. Good purchase experience.

Bought a beautiful ruby and sapphire tennis I was very happy with everything from the price, the quality, the service and fast delivery. I will definitely be ordering again in the future.

We ordered two items for a 40th birthday gift they arrived the next day and are beautiful. She loved them

Earrings purchased as a birthday gift.Clear and easy to use website, beautifully wrapped gift. Fast delivery. Recipient was very happy!

Found the company online after extensive research for emerald earrings. They seem to range in price and Jian is now exception. However I liked what I saw and sent off for some on Sunday. They arrived today and I am delighted with them, exactly as per the website plus they come with a year guarantee and a 30 return policy which is amazing for earrings.

What a fantastic experience from start to finish. Jian London have been magnificent!! Super helpful, responsive, and professional at all turns on what was quite a long sales tourney from start to finish. Cannot recommend this company enough! Thank you

Prompt service.
Beautiful ear rings arrived very quickly.
Would use Jian London again.

Average,
The item arrived very quickly by courier delivery.
The outer packing box was crushed, probably due to transit.
More disappointing is the outer box was ripped which just shows a lack of care for the customer.
Disappointed with the initial impact thought better check the actual item.
That meant undoing all the wrapping.
The actual item appeared just as mass produced and was poorly placed for presentation within its box.
Certainly a disappointing result, would probably use Etsy in future.
The item itself had limited impact, was lightweight and nothing special.
Will re-package the item so it looks a little better and recommend not sending direct as a present.

My daughter is 30 this year and we wanted to get her something special
We looked at lots of places to buy an emerald ring
We chose jian london
The best decision as the service has been amazing .
They keep you informed from the minute you order.
Highly recommend.

An exceptional company to deal with.
I ordered a ruby and white sapphire ring for my wife to celebrate our ruby wedding.
I was kept informed from beginning to end about the process from sizing the ring through to the end product.
Regarding us receiving the ring we did have issues with The Royal Mail and Special Delivery which William of Jian quickly and professionally after contacting the Royal Mail sorted out for us.
The ring itself is beautifully made and my wife is over the moon with it.
A big thank you to Jian from us , and our friends are very impressed with the jewellers, the way they treat customers and the efficient way in which they operate.

Exceptionally fast delivery and great communication. Item was exactly as illustrated. Couldn't fault anything. Beautiful ring. Highly recommended.

Excellent service throughout.
I haven't seen the earrings yet, as they have been gift wrapped,
but I'm confident that my friend will love them.
I would recommend this seller.

I have used Jian London before and am always very happy with the quality of the products on offer.
They are well made and exactly as shown on the web site.
The prices are reasonable too.
Super delivery, prompt and delivered when stated.
Easy site to view and order from. Thank you.

Easy to use website - could find what I needed quickly - reasonably priced - quick delivery - chain was beautiful

Quick delivery, beautiful earrings, and great quality.
Thank you!

Parcel due 12 -1.00. We were in the house. Our dog started barking to let us know someone was coming. No knock at the door no ringing of doorbell. Went out to check. Looked up the drive no one or van in site. Looked down the drive to see a parcel lying outside the back door. Visible from the road! Looked on delivery site where it states parcel delivered and received by us. A lie as we were not given it. Not the first time this has happened with this delivery company

Sometimes you are lucky enough to do business with a company like Jian London. Quite apart from their beautiful quality jewellery, their ethos and customer service is second to none. Cannot recommend highly enough.

I purchased a gift for an overseas recipient from this company and not only they expect me to complete forms and pay extra for customs (without a word about that on the checkout page), but they have also sent this request to pay for customs to the recipient ruining the surprise.

Excellent service and quality products. Kept informed at each stage of the process.
Good value for money

I purchased a white sapphire eternity ring (supposedly), unfortunately only a few weeks in and it looks awful! I should of returned it when i first got it as its like cheap glass that you can see through but i thought maybe thats how it was supposed to look with it being a 2ct size but my friend has one purchased from another company and hers is not like the one i have! i messaged Jian and all they keep saying is that white sapphires look like that and i should clean it etc i have tried this and its made no difference, i emailed them again and now theyve stopped replying to me :( White sapphire is meant to be strong it's so disappointing that now the ring looks like an old cheap costume jewellery. please dont buy from this company buy elsewhere as if there was a problem you would get no help from there customer service department!