Andy Gibson - 11/10 service, stuck with me every single step of the process even till after getting the car. Exemplary service offered by him and the Jigsaw team, would 100% recommend him again, would... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
I recently used Jigsaw finance, and the whole process from start to finish was so simple and stress free. My finance representative Andrew Gibson was incredibly helpful and explained each process and... See more
Company replied
I recently got a new car finance deal with the help of Andy Gibson and the process was unbelievably quick. He goes above and beyond to get the best deal and ensure everything is put in place, with... See more
Company replied
Andy Gibson offered me an outstanding service. He truly understood my needs, was extremely patient with me to find the right van even if I changed my mind a few times, always explained the next steps... See more
Company replied
Company details
Written by the company
Jigsaw Finance is a business built around personal service, supporting dealers and their customers. With many years of experience, a unique product range to suit all customers and an approach that combines smart technology with traditional personal service, the team reviews each customer individually to help identify a suitable and affordable finance package specific to their needs. Recently awarded Broker of the Year at the DealTrak F&I Conference, Jigsaw Finance has been trading for the last 18 years as a Motor Finance broker, operating right across the curve to enhance the customer and dealer experience by supporting their buying desire and individual circumstance. The Jigsaw Operational Team are ‘On Call’ ready to help dealers and customers, taking over the finance transaction with expert objective insight where required, releasing sales executives to concentrate on their next customer.
Contact info
Genesis Centre, Innovation Way, ST6 4BF, Stoke-on-Trent, United Kingdom
- 01782450745
- enquiries@jigsawfinance.com
- jigsawfinance.com
4.8
Excellent
2K reviews
Replied to 29% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great service
Great service, very friendly and helpful,
Made the process stress free ,
Highly recommend to friends and family.
January 26, 2026
Unprompted review
Reply from Jigsaw Finance
Thank you for your review, Dawn.
We aim to keep things clear, supportive, and straightforward from start to finish, so it is good to see that reflected in your feedback.
We appreciate the recommendation and thank you for choosing Jigsaw Finance.
It was a great experience
It was a great experience. Team is really nice and helpful
January 25, 2026
Unprompted review
Reply from Jigsaw Finance
Hi Faisal, thanks for taking the time to leave a review. We appreciate the kind words. If you ever need anything at any point, you can get in touch and we will be happy to help. Thanks again for choosing Jigsaw Finance.
the process was very easy and quick
January 22, 2026
Unprompted review
Reply from Jigsaw Finance
Hi Gibson, thank you for taking the time to leave a review. We appreciate the feedback and the positive rating. If you need anything in the future, please feel free to get in touch.
Habib at jigsaw has been amazing the…
Habib at jigsaw has been amazing the entire process, from helping find my budget to sourcing the best finance deal every step of the way he has been on the phone or email, has explained everything perfectly and been friendly and approachable the whole way.
January 23, 2026
Unprompted review
Reply from Jigsaw Finance
Hi CJ, thank you for leaving a review and for the positive feedback. We appreciate you taking the time to share your experience. If you need anything further at any point, please do not hesitate to get in touch.
Fantastic service very helpful and…
Fantastic service very helpful and understanding
January 22, 2026
Unprompted review
Reply from Jigsaw Finance
Hi Georgia, thank you for taking the time to leave your review. It’s good to know you felt supported and understood throughout the process. We aim to keep things clear, helpful, and straightforward from start to finish. Thanks again for choosing Jigsaw Finance.
Jigsaw review
Jigsaw made it very easy for me to get car finance. I had one other finance cancel on me before jigsaw gave me a great offer. The documents were very simple to follow/sign and didn’t take much working out myself. Steve Goodyear was especially reliable if I ever needed to message him for help and enquiries.
January 22, 2026
Unprompted review
Reply from Jigsaw Finance
Hi Riley, thank you for taking the time to leave your review. We’re glad the process felt clear and straightforward, and that you were able to move forward with confidence. Providing simple documentation and reliable support when you need it is important to us. Thanks again for choosing Jigsaw Finance.
10/10 Customer Service
Well what can i say.. Jigsaw have been an absolute pleasure to work with and have been amazing to me every step of the way with questions, updates etc etc. Will 100% be using again later down the line
January 22, 2026
Unprompted review
Reply from Jigsaw Finance
Hi Ty, thank you for taking the time to leave this review. We appreciate you choosing Jigsaw Finance and for sharing your experience with us. Providing clear communication and support throughout the process is important to us, and it is good to know this came across. We would be happy to help again whenever you need us in the future.
Very easy process and friendly staff
I put in an application for finance for a motorbike with jigsaw finance as the company I was buying the bike through had a link on their website about them and I figured it would probably be easier to use a company that they were familiar with so gave it a shot.
They contacted me promptly and in less than 48hours I had an agreement.
They talked me through next steps,sent me links digitally etc, called with updates and even helped sort out bike delivery with the company I was purchasing from.
It was really easy to go through process wise and honestly I couldn't really fault them. I'd happily go through them again.
January 19, 2026
Unprompted review
Reply from Jigsaw Finance
Hi Jessica, thank you for taking the time to leave a detailed review. Clear communication, straightforward next steps and keeping things moving efficiently are all important parts of the experience. It is good to hear the process felt easy from application through to completion. We appreciate you choosing Jigsaw Finance and wish you all the best.
Very easy straight forward process
Very easy straight forward process. Nothing was too much trouble and everything was explained fully thankyou so much.
January 16, 2026
Unprompted review
Reply from Jigsaw Finance
Thank you for your review. Clear explanations and a straightforward process are central to our approach. We appreciate you taking the time to share your experience and wish you all the best.
Absolutely great everyone so helpful …
Absolutely great everyone so helpful and quick.i applied Thursday I had my car Saturday I'm so pleased with my new car thank you.
January 15, 2026
Unprompted review
Reply from Jigsaw Finance
Hi Keith, thank you for your review. We focus on keeping the process clear, responsive and well managed from start to finish. We appreciate you taking the time to share your feedback and wish you all the best.
Reply from Jigsaw Finance
Hi James, thank you for your review. We aim to keep the process clear and efficient from start to finish, so it is good to see that reflected here. We appreciate you taking the time to share your feedback and wish you all the best.
I recently purchased a car through…
I recently purchased a car through Jigsaw Finance, and I want to give special recognition to Habib, the Vehicle Sourcing Specialist who supported me throughout the process.
As a first‑time car buyer in the UK, I had a lot of questions, but Habib made everything straightforward and stress‑free. He was patient, knowledgeable, and consistently helpful from start to finish. His guidance gave me confidence in every step, and I truly appreciated how responsive and professional he was.
Thanks to Habib’s support, I was able to secure the right car smoothly and without any hassle. I’m very pleased with the experience and would highly recommend him to anyone looking for excellent customer service.
Thank you, Habib, for your outstanding assistance.
January 7, 2026
Unprompted review
Reply from Jigsaw Finance
Thank you for taking the time to leave such thoughtful feedback. Being given clear guidance and consistent support is central to how we work, particularly when someone is arranging car finance for the first time. We appreciate you recognising that approach and the confidence it gave you throughout. Thank you again for the recommendation, and we wish you every enjoyment with your new car.
Jigsaw finance helped me!
Jigsaw finance helped me no end when I needed a new mobility car for my needs, I applied and was sucessful with my application, after speaking to the team at jigsaw my finance was all arranged and able to complete within 4 working day, weather held up delivery slightly
Cheers guys I could t of done it without your help
Adi
January 4, 2026
Reply from Jigsaw Finance
Hi Adi, thank you for taking the time to leave a review. We understand how important it is to have the right vehicle in place when it supports your day to day needs, and arranging finance clearly and efficiently is a core part of how we work. We appreciate you sharing your experience and wish you all the best with your mobility car.
Great service from start to finish
Great service from start to finish. Professional and stress free. I am extremely happy and i highly recommend them.
January 9, 2026
Unprompted review
Reply from Jigsaw Finance
Hi Mark, thank you for your review. A professional, straightforward approach is central to how we operate, and we appreciate you taking the time to share your feedback. Wishing you all the best.
Jigsaw Finance is a very helpful…
Jigsaw Finance is a very helpful company and has helped me out a lot. I want to say a big thank you and I give it 5 star review.
January 9, 2026
Reply from Jigsaw Finance
Hi Tinu, thank you for taking the time to leave a five star review. Our role is to provide clear, helpful support throughout the finance process, and it’s good that this came through in your experience. We appreciate you choosing Jigsaw Finance and wish you all the best with your vehicle.
Reply from Jigsaw Finance
Hi Dieter, thank you for your review. A straightforward process and timely handling are core parts of how we work, so it’s good that this was reflected in your experience. We appreciate you choosing Jigsaw Finance and wish you all the best with your vehicle.
Reply from Jigsaw Finance
Hi Richard, thank you for your review. Providing clear support and handling matters promptly is a core part of how we work. We appreciate you choosing Jigsaw Finance and wish you all the best with your vehicle.
The agent Dan was extremely helpful
The agent Dan was extremely helpful. He explained everything really well. And when he said he would send an email , it came through in minutes.
January 10, 2026
Unprompted review
Reply from Jigsaw Finance
Hi Alan, thank you for taking the time to leave a review. Clear explanations and prompt follow-up are built into how we handle applications, and it’s good that this came through during your contact with Dan. We appreciate you choosing Jigsaw Finance and wish you all the best with your vehicle.
Reply from Jigsaw Finance
Hi Mark, thank you for your review. We focus on keeping the process efficient while staying approachable and clear throughout. We appreciate you choosing Jigsaw Finance and wish you all the best with your vehicle.
Easy to deal with
December 29, 2025
Reply from Jigsaw Finance
Hi Jonathan, thank you for your review. We aim to make the finance process straightforward and easy to deal with from start to finish. We appreciate you choosing Jigsaw Finance and wish you all the best with your vehicle.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.