Jigsawpuzzlesdirect Reviews 

29,428
•
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 596 reviews, reviewers overwhelmingly had a remarkably great experience with this company. Customers frequently mention the fantastic selection of puzzles available on the website and consistently praise the fast, reliable delivery service that always arrives on time. Consumers also deeply appreciate the wonderful quality of the products and find the overall online ordering process extremely straightforward, convenient, and quick. However, some reviewers noted occasional issues with damaged boxes upon arrival, expressing disappointment when the packaging was insufficient to protect the items. Other people also mentioned experiencing minor problems with courier handling or facing unexpected extra international shipping charges during delivery.

What people talk about most

Product

Customers consistently note positive experiences with product, highlighting a huge selection of fantastic... See more

Delivery service

Users describe positive interactions with delivery service, frequently highlighting fast shipping times and... See more

Service

People report positive experiences with service, highlighting efficient delivery, reliable support, and a... See more

Quality

Reviewers highlight positive aspects of quality, expressing delight with the fantastic and premium puzzles... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very easy to order from site and jigsaws usually come well packaged and quick delivery. The only time I have had a poor packaged item was a wasgij puzzle bought for me that came with badly damaged box... See more

Rated 5 out of 5 stars

Fantastic choice of puzzles and super service. I had made a mistake in my order and phoned to sort it out. I was reassured immediately and my order was delivered on time as usual. I can honestly say I... See more

Rated 5 out of 5 stars

Having used Jigsaw puzzles direct for many years I can only repeat myself and say they are the best distributors in the country. I have never been disappointed with their service. My only problem is f... See more

Rated 5 out of 5 stars

As always pleased with the product, but it took longer than 48hrs to receive. The Post Office here are generally very good, but if you are paying for a service you should make sure that you are getti... See more


Company details

  1. Hobby Store

Written by the company

Jigsaw Puzzles Direct was founded in 1999 and prides itself on excellent customer satisfaction and quality products. We have now shipped over 1 million jigsaw puzzles throughout the UK and across the world making us probably the largest independent jigsaw retailer!


Contact info

4.8

Excellent

TrustScore 5 out of 5

29K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 43% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(29,428)

595 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service.

Website easy to use. Well packaged and a fast delivery. It was a last minute present so I’m very pleased it arrived so quickly. I will definitely buy from them again.

September 30, 2026
Rated 3 out of 5 stars

After purchasing 2 separate orders with…

After purchasing 2 separate orders with multiple puzzles in both, I found the quality was definitely lacking. I have previously done almost all the Wasgij and this is the first time having this issue. Multiple pieces were damaged significantly. I assumed this with a issue with that particular puzzle however I found the same issue with another one I did on another order I place not long after.

September 7, 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look