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Jim Lawrence Lighting & Home Reviews 

2,921
•
TrustScore 5 out of 5

4.9

Lighting Store
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Review summary

Created with AI, based on recent reviews

Considering 1,235 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and craftsmanship of the products, noting their longevity and stylish designs that enhance their homes. The customer service is frequently highlighted as excellent, with many appreciating the helpful, efficient, and knowledgeable staff who provide great communication and support. Reviewers also commend the prompt and careful delivery service, often receiving their well-packaged items sooner than expected. The overall service experience, from product selection to post-purchase assistance, is consistently described as outstanding, making customers eager to return for future purchases. However, some customers also noted occasional issues with courier services, such as lost parcels or difficult deliveries, which were often resolved by the company's excellent customer care.

What people talk about most

Product

Users describe positive interactions with product, consistently praising the high quality, craftsmanship, and... See more

Quality

Customers consistently note positive experiences with quality, highlighting that items are well-made,... See more

Delivery service

Consumers find delivery service to be positive, with many reviewers praising the prompt, efficient, and... See more

Service

Reviewers consistently express satisfaction with the service, highlighting it as polite, friendly, and... See more

Customer service

Customers had positive experiences with customer service, consistently describing it as excellent, helpful,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We first bought light fittings for our new home from JL in 1999 and they still look fantastic. We came back this year to update with brass shades which are just gorgeous. Really helpful staff, promp... See more

Company replied

Rated 5 out of 5 stars

Good experience & know how in Pimlico Rd shop helped me shortlist wall lights. Order process was straight forward & the price differential for the fabric we chose was thankfully minimal. Shades arri... See more

Company replied

Rated 5 out of 5 stars

We are customers from the US! The lights arrived in pristine condition as they were extremely well packaged. Even with shipping and custom fees, the lights we received from Jim Lawrence are worth ever... See more

Company replied

Rated 5 out of 5 stars

A beautiful range of lighting, very well made in their workshop next door. The showroom is spacious and the sales staff very helpful and knowledgeable. Although a fair distance from where I live t... See more

Company replied

Company details

  1. Lighting Store

About Jim Lawrence Lighting & Home

Written by the company

 

About us

We are a British manufacturer designing and manufacturing luxury lighting and homeware in the English countryside. Visit our showrooms in Bath and Suffolk.

Gorgeous lights and accessories are the lifeblood of our business and understanding how they can change the mood of your interior lies at the heart of what we do. Beautiful, well-made lighting and fittings are truly transformative and we are passionate about sharing our products and ideas with you.

We are great believers in British manufacturing and are proud of our heritage in engineering and ironwork. Anything we don't make ourselves, we source from British manufacturers wherever possible because we believe in supporting UK companies and it makes good business sense. By selling directly to our customers and prioritising UK industry, we can ensure our products meet our exacting quality control standards and keep control over the supply and demand.

To this end, all our products are designed, assembled and hand finished in-house, using traditional techniques that have been passed down through the generations. In our workshops we employ a wide array of processes - laser cutting, spinning, welding, blacksmithing, antiquing, beeswaxing, polishing and painting, as well as making shades, curtains and blinds.

Thanks to our recent acquisition of artisan glassmakers - Suffolk Glass - we can also now include glass blowing and pressing to our list of skills.

From farming roots

Over the past 20 years Jim Lawrence has worked very hard to build up a reputation for making classic, high quality products using traditional, handcrafted techniques.

The story of Jim Lawrence began in 1994 at his Suffolk farm. Jim was busy rearing pigs and cows but it was clear that stock farming on such a small scale was not going to be profitable and Jim needed to find something else to do.

He decided to set up a forge in one of the farm buildings and experimented by making specialist pieces for friends and neighbours. From this modest beginning, Jim began producing a small range of candlesticks and chandeliers and selling them at fairs and markets.

He then moved on to gates, railings and curtain poles and from the reaction of his customers' he realised there was a demand for stylish, designer quality fixtures and fittings for the home, made with natural materials.

Following the company's first substantial order making park fencing for a local farmer, Jim was able to expand, refurbishing the farm buildings and employing more people in order to start selling by mail order. When a customer asked if his candlesticks could be made electric, the lighting side of the business began and now accounts for 60-70% of the company's sales.

Today we employ a skilled team of 150 engineers, welders, painters, seamstresses, designers, lampshade makers and technicians, alongside a full cohort of support staff. We have come a long way since our farm days, and you may no longer have to bump down a country track to find us, but our ethos remains the same: to provide beautiful, individually hand finished products, and deliver the highest possible level of customer service.

LIAQA assured 

Jim Lawrence is proud to be a member of the Lighting Industry Association Quality Assurance Scheme (LIAQA), meaning that we have achieved recognition by the UK’s leading lighting trade association that both we as a company – and our lighting products - conform to the highest standards in quality and safety.
 

Contact info

4.9

Excellent

TrustScore 5 out of 5

3K reviews

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4.9

All reviews

(2,921)

1,154 reviews in the last 12 months

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Rated 5 out of 5 stars

Lovely brass sockets

We has some original brass sockets re- plated as they had become green with damp. They are perfect now and very reasonably priced and a quick delivery.
Many thanks.

May 21, 2026
Jim Lawrence Lighting & Home logo

Reply from Jim Lawrence Lighting & Home

Dear Penelope,

Thank you so much for taking your time to share your feedback. We are delighted that you're happy with your reworked sockets.

Best regards, the Jim Lawrence team.

Rated 5 out of 5 stars

We are customers from the US

We are customers from the US! The lights arrived in pristine condition as they were extremely well packaged. Even with shipping and custom fees, the lights we received from Jim Lawrence are worth every penny. Beautiful, well-crafted, and elegant with a country feel, we couldn't be happier with the lights. This is the second time we have made a purchase. Can't recommend highly enough!

May 28, 2026
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Reply from Jim Lawrence Lighting & Home

Dear Wayne and Kathy,

Thank you so much for taking your time to share your feedback. We are delighted that you are happy with your shopping experience. Our team takes the upmost care and skill to make our products.

Best regards, the Jim Lawrence team.

Rated 5 out of 5 stars

Brilliant company

Brilliant company, the shop in Bath was so helpful and the website very clear. The products are solid and British made, with a service that was outstanding. It felt strange to over order for comparison but the return process was so easy. Customer service was excellent sorting a damaged item. You must check them out. Expect the biggest boxes you ever have delivered!!!

June 4, 2026
Unprompted review
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Reply from Jim Lawrence Lighting & Home

Dear Tony,

Thank you so much for taking your time to share your feedback. We are delighted that you enjoyed your trip to our Bath showroom and we're glad we could help with your damaged item.

Best regards, the Jim Lawrence team

Rated 5 out of 5 stars

The products never disappoint and…

The products never disappoint and customer service is first class

May 27, 2026
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Reply from Jim Lawrence Lighting & Home

Dear Amanda,

Thank you so much for taking your time to share your feedback. We are delighted that you are happy with your products and were able to help you with your Jim Lawrence experience.

Best regards, the Jim Lawrence team

Rated 5 out of 5 stars

Another excellent quality product from…

Another excellent quality product from one of my favourite suppliers.
The handrail is strong, sturdy and easy to install.
The shepherd's crook design is perfect in my barn conversion.
Customer services are very helpful if advice is needed.
Delivered on time and packaged well

May 19, 2026
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Reply from Jim Lawrence Lighting & Home

Dear Judith

Thank you so much for taking your time to share your feedback. We are delighted that you are happy with your handrail and hope that it adds a little bit of character to your conversion

Best regards, the Jim Lawrence team

Rated 5 out of 5 stars

Very high qualityproduct good customer…

Very high qualityproduct good customer service

May 27, 2026
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Reply from Jim Lawrence Lighting & Home

Dear David

Thank you so much for taking your time to share your feedback. We are delighted that you are happy with your shopping experience.

Best regards, the Jim Lawrence team

Rated 5 out of 5 stars

Quality product & great customer service

Quality product & great customer service

May 27, 2026
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Reply from Jim Lawrence Lighting & Home

Dear John

Thank you so much for taking your time to share your feedback. We are delighted that you are happy with your shopping experience.

Best regards, the Jim Lawrence team.

Rated 5 out of 5 stars

Very easy to deal with

Very easy to deal with, helpful and responsive. Quality of goods is exceptional.

May 20, 2026
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Reply from Jim Lawrence Lighting & Home

Dear Charles

Thank you so much for taking your time to share your feedback. We are delighted that you are happy with your shopping experience and hope you enjoy your products.

Best regards, the Jim Lawrence team.

Rated 5 out of 5 stars

Beautiful door handle

May 27, 2026
Jim Lawrence Lighting & Home logo

Reply from Jim Lawrence Lighting & Home

Dear Ian

Thank you so much for taking your time to share your feedback. We are delighted that you are happy with your shopping experience.

Best regards, the Jim Lawrence team.

Rated 5 out of 5 stars

Jim Lawrence products are beautiful

Jim Lawrence products are beautiful, such good quality and their customer service is fantastic

May 26, 2026
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Reply from Jim Lawrence Lighting & Home

Dear Jilly,

Thank you so much for taking your time to share your lovely feedback. We are delighted that you are happy with your shopping experience.

Best regards, the Jim Lawrence team.

Rated 5 out of 5 stars

I have used Jim Lawrence,over the past…

I have used Jim Lawrence,over the past 25 years, always a quality product, I've had various lamps shades,plus ironwork.
I've had three bespoke kitchens and my go to has always been the large Turkish knot on strap, they look great ,have received lots of compliments, they create the finishing touch. Delivery good , customer service excellent, you can always phone and speak to a member of the team in-person. Who are always very helpful and can advise.

May 26, 2026
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Reply from Jim Lawrence Lighting & Home

Dear Cheralyn,

Thank you so much for taking your time to share your feedback. We are delighted that you are happy with your shopping experience. Our Turkish knot handles have always been a fan favourite, the little details make all the difference.

Best regards, the Jim Lawrence team.

Rated 5 out of 5 stars

Very quick and helpful

Very quick and helpful

May 19, 2026
Jim Lawrence Lighting & Home logo

Reply from Jim Lawrence Lighting & Home

Dear Mr Parker

Thank you so much for taking your time to share your feedback. We are delighted that you are happy with your shopping experience.

Best regards, the Jim Lawrence team.

Rated 5 out of 5 stars

returns

Returns - very efficient.

May 19, 2026
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Reply from Jim Lawrence Lighting & Home

Dear Suzanne

Thank you so much for taking your time to share your feedback. We are delighted that you are happy with our returns process.

Best regards, the Jim Lawrence team

Rated 5 out of 5 stars

Perfect for what we needed

Perfect for what we needed. Well designed and easy to install. Great look and does a great job.

May 26, 2026
Jim Lawrence Lighting & Home logo

Reply from Jim Lawrence Lighting & Home

Dear Mark
Thank you so much for taking your time to share your feedback. We are delighted that you are happy with your lights. We hope to welcome you back again soon.
Best regards, the Jim Lawrence team.

Rated 5 out of 5 stars

Beautiful fittings and great quality

Beautiful fittings and great quality

May 18, 2026
Jim Lawrence Lighting & Home logo

Reply from Jim Lawrence Lighting & Home

Good Afternoon

Thank you so much for taking your time to share your feedback. We are delighted that you are happy with your switches &sockets. We hope to welcome you back again soon.

Best regards, the Jim Lawrence team.

Rated 5 out of 5 stars

Excellent quality and design

Excellent quality and design. Super quick delivery.

May 18, 2026
Jim Lawrence Lighting & Home logo

Reply from Jim Lawrence Lighting & Home

Good Afternoon

Thank you so much for taking your time to share your feedback. We are delighted that you are happy with your product and delivery service. We hope to welcome you back again soon.

Best regards, the Jim Lawrence team.

Rated 5 out of 5 stars

Lamp shades

So pleased with the square lamp shades we ordered in cream linen. They are very well made and look so nice. The service was excellent.

June 2, 2026
Unprompted review
Jim Lawrence Lighting & Home logo

Reply from Jim Lawrence Lighting & Home

Dear Karen

Thank you so much for taking your time to share your feedback. We are delighted that you are so pleased with your shade and service. We hope to welcome you back again soon.

Best regards, the Jim Lawrence team.

Rated 5 out of 5 stars

Outstanding product yet again !

May 22, 2026
Jim Lawrence Lighting & Home logo

Reply from Jim Lawrence Lighting & Home

Dear Kate

Thank you so much for taking your time to share your feedback. We are delighted that you are happy with your product. We hope to welcome you back again soon.

Best regards, the Jim Lawrence team.

Rated 5 out of 5 stars

Fabulous Service

I placed a bespoke order with delayed delivery, everything arrived as expected on the due date such fabulous service thank you

June 3, 2026
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Reply from Jim Lawrence Lighting & Home

Dear Kevinfrizzante,

Thank you for taking the time to share your five star review with us. We are thrilled you are pleased with your bespoke order and that everything arrived with you on time. We hope to welcome you back again soon.

Warm Regards,
The Jim Lawrence Team

Rated 5 out of 5 stars

Jim Lawrence is a fantastic

Jim Lawrence is a fantastic, quality business, supplying top of range lighting for both inside and out. I would never shop anywhere else.

May 21, 2026
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Reply from Jim Lawrence Lighting & Home

Dear Jem,

Thank you for sharing your five star review with us. We are delighted to receive such kind words regarding your experience with us and we will share them with the rest of the team here at JL.

Warm Regards,
The Jim Lawrence Team

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