Jim Lawrence Lighting & Home Reviews

2,923

•

4.9

Lighting Store

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Review summary

Created with AI, based on recent reviews

Considering 1,235 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and craftsmanship of the products, noting their longevity and stylish designs that enhance their homes. The customer service is frequently highlighted as excellent, with many appreciating the helpful, efficient, and knowledgeable staff who provide great communication and support. Reviewers also commend the prompt and careful delivery service, often receiving their well-packaged items sooner than expected. The overall service experience, from product selection to post-purchase assistance, is consistently described as outstanding, making customers eager to return for future purchases. However, some customers also noted occasional issues with courier services, such as lost parcels or difficult deliveries, which were often resolved by the company's excellent customer care.

What people talk about most

Product

Users describe positive interactions with product, consistently praising the high quality, craftsmanship, and... See more

Quality

Customers consistently note positive experiences with quality, highlighting that items are well-made,... See more

Delivery service

Consumers find delivery service to be positive, with many reviewers praising the prompt, efficient, and... See more

Service

Reviewers consistently express satisfaction with the service, highlighting it as polite, friendly, and... See more

Customer service

Customers had positive experiences with customer service, consistently describing it as excellent, helpful,... See more

Reviews shaping this summary

We first bought light fittings for our new home from JL in 1999 and they still look fantastic. We came back this year to update with brass shades which are just gorgeous. Really helpful staff, promp... See more

Company replied

Good experience & know how in Pimlico Rd shop helped me shortlist wall lights. Order process was straight forward & the price differential for the fabric we chose was thankfully minimal. Shades arri... See more

Company replied

We are customers from the US! The lights arrived in pristine condition as they were extremely well packaged. Even with shipping and custom fees, the lights we received from Jim Lawrence are worth ever... See more

Company replied

A beautiful range of lighting, very well made in their workshop next door. The showroom is spacious and the sales staff very helpful and knowledgeable. Although a fair distance from where I live t... See more

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Company details

Lighting Store

About Jim Lawrence Lighting & Home

Written by the company

About us

We are a British manufacturer designing and manufacturing luxury lighting and homeware in the English countryside. Visit our showrooms in Bath and Suffolk.

Gorgeous lights and accessories are the lifeblood of our business and understanding how they can change the mood of your interior lies at the heart of what we do. Beautiful, well-made lighting and fittings are truly transformative and we are passionate about sharing our products and ideas with you.

We are great believers in British manufacturing and are proud of our heritage in engineering and ironwork. Anything we don't make ourselves, we source from British manufacturers wherever possible because we believe in supporting UK companies and it makes good business sense. By selling directly to our customers and prioritising UK industry, we can ensure our products meet our exacting quality control standards and keep control over the supply and demand.

To this end, all our products are designed, assembled and hand finished in-house, using traditional techniques that have been passed down through the generations. In our workshops we employ a wide array of processes - laser cutting, spinning, welding, blacksmithing, antiquing, beeswaxing, polishing and painting, as well as making shades, curtains and blinds.

Thanks to our recent acquisition of artisan glassmakers - Suffolk Glass - we can also now include glass blowing and pressing to our list of skills.

From farming roots

Over the past 20 years Jim Lawrence has worked very hard to build up a reputation for making classic, high quality products using traditional, handcrafted techniques.

The story of Jim Lawrence began in 1994 at his Suffolk farm. Jim was busy rearing pigs and cows but it was clear that stock farming on such a small scale was not going to be profitable and Jim needed to find something else to do.

He decided to set up a forge in one of the farm buildings and experimented by making specialist pieces for friends and neighbours. From this modest beginning, Jim began producing a small range of candlesticks and chandeliers and selling them at fairs and markets.

He then moved on to gates, railings and curtain poles and from the reaction of his customers' he realised there was a demand for stylish, designer quality fixtures and fittings for the home, made with natural materials.

Following the company's first substantial order making park fencing for a local farmer, Jim was able to expand, refurbishing the farm buildings and employing more people in order to start selling by mail order. When a customer asked if his candlesticks could be made electric, the lighting side of the business began and now accounts for 60-70% of the company's sales.

Today we employ a skilled team of 150 engineers, welders, painters, seamstresses, designers, lampshade makers and technicians, alongside a full cohort of support staff. We have come a long way since our farm days, and you may no longer have to bump down a country track to find us, but our ethos remains the same: to provide beautiful, individually hand finished products, and deliver the highest possible level of customer service.

LIAQA assured

Jim Lawrence is proud to be a member of the Lighting Industry Association Quality Assurance Scheme (LIAQA), meaning that we have achieved recognition by the UK’s leading lighting trade association that both we as a company – and our lighting products - conform to the highest standards in quality and safety.

Contact info

The Ironworks, IP7 6BQ, Ipswich, United Kingdom
01473 826685
sales@jim-lawrence.co.uk
jim-lawrence.co.uk

4.9

Excellent

3K reviews

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Replied to 100% of negative reviews

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4.9

Fabulous company. So easy to order. I was unsure of sizing so phoned and got a lovely lady who talked me through it. The dormer rods arrived. Beautiful! Customer delighted. Thank you

May 14, 2026

Reply from Jim Lawrence Lighting & Home

Jun 5, 2026

Dear Mrs Margaret,

Thank you for taking the time to share your five star review with us. We are delighted you are pleased with the customer service you recieved and we hope to welcome you back again soon.

Warm Regards,
The Jim Lawrence Team

Jun 4, 2026

Good product

Good product. Price.

May 13, 2026

Reply from Jim Lawrence Lighting & Home

Jun 4, 2026

Dear Raimondas,

Thank you for sharing your review with us. We are delighted you are pleased with your order and we hope to welcome you back again soon.

Warm Regards,
The Jim Lawrence Team

Jun 3, 2026

Absolutely outstanding quality and service.

Absolutely outstanding. Beautiful items, very well packaged.

I had a gift voucher which I used to purchase a set of three little hanging decorations, a heart garden stake and a shepherd's crook stake, all in brass.

They are beautiful, really good quality and the garden stakes look wonderful in my cottage garden. I have a feeling I will be buying more.

May 20, 2026

Reply from Jim Lawrence Lighting & Home

Jun 4, 2026

Dear VLH,

Thank you for sharing your five star review with us. We are thrilled you are pleased with the quality of your order and we will share your lovely review with the rest of the team here at Jim Lawrence.

Warm Regards,
The Jim Lawrence Team

Jun 3, 2026

Rapid delivery of the light that we…

Rapid delivery of the light that we ordered. Beautifully packaged and the lights came with the quickest/easiest snap fit connectors that I have ever used, so they were really easy to connect.

May 20, 2026

Reply from Jim Lawrence Lighting & Home

Jun 3, 2026

Dear Adam,

Thank you for taking the time to share your review with us. We are delighted that your order arrived with your quickly and that you found the lights easy to fit.

We will share your kind words with the rest of the team here at Jim Lawrence.

Warm Regards,
The Jim Lawrence Team

Jun 3, 2026

Excellent helpful service

Excellent helpful service, very quick delivery, thank you!

May 20, 2026

Reply from Jim Lawrence Lighting & Home

Jun 3, 2026

Dear Deborah,

Thank you for taking the time to share your five star review with us. We are thrilled that you are pleased with the service you recieved from us and that it arrived with you in good time.

Warm Regards,
The Jim Lawrence Team

Jun 3, 2026

Excellent product at good price

Excellent product at good price. Delivery was as agreed and Jim Lawrence staff were both helpful and accommodating

May 19, 2026

Reply from Jim Lawrence Lighting & Home

Jun 3, 2026

Dear Ralph,

Thank you for taking the time to share your five star review with us. We are delighted that you are pleased with your order from us and the overall service. We hope to welcome you back again soon.

Warm Regards,
The Jim Lawrence Team

Jun 2, 2026

Speedy packing and dispatch/ delivery

May 18, 2026

Reply from Jim Lawrence Lighting & Home

Jun 2, 2026

Dear L. A D'Arcy,

Thank you for sharing you five star review. We are delighted that your order arrived with you in good time and arrived safely.

Warm Regards,
The Jim Lawrence Team

Jun 1, 2026

Fantastic Product Quality

Fantastic, quality products, supplied wwith great service at reasonable prices.

May 18, 2026

Reply from Jim Lawrence Lighting & Home

Jun 2, 2026

Dear Mr Monks,

Thank you for taking the time to share your five star review with us. We are delighted that you are pleased with the quality of your order and the service provided.

Warm Regards,
The Jim Lawrence Team

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