Jim Lawrence Lighting & Home logo
Visit website

Jim Lawrence Lighting & Home Reviews 

2,923
•
TrustScore 5 out of 5

4.9

Lighting Store
Write a reviewVisit website
Write a review

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 1,235 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and craftsmanship of the products, noting their longevity and stylish designs that enhance their homes. The customer service is frequently highlighted as excellent, with many appreciating the helpful, efficient, and knowledgeable staff who provide great communication and support. Reviewers also commend the prompt and careful delivery service, often receiving their well-packaged items sooner than expected. The overall service experience, from product selection to post-purchase assistance, is consistently described as outstanding, making customers eager to return for future purchases. However, some customers also noted occasional issues with courier services, such as lost parcels or difficult deliveries, which were often resolved by the company's excellent customer care.

What people talk about most

Product

Users describe positive interactions with product, consistently praising the high quality, craftsmanship, and... See more

Quality

Customers consistently note positive experiences with quality, highlighting that items are well-made,... See more

Delivery service

Consumers find delivery service to be positive, with many reviewers praising the prompt, efficient, and... See more

Service

Reviewers consistently express satisfaction with the service, highlighting it as polite, friendly, and... See more

Customer service

Customers had positive experiences with customer service, consistently describing it as excellent, helpful,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We first bought light fittings for our new home from JL in 1999 and they still look fantastic. We came back this year to update with brass shades which are just gorgeous. Really helpful staff, promp... See more

Company replied

Rated 5 out of 5 stars

Good experience & know how in Pimlico Rd shop helped me shortlist wall lights. Order process was straight forward & the price differential for the fabric we chose was thankfully minimal. Shades arri... See more

Company replied

Rated 5 out of 5 stars

We are customers from the US! The lights arrived in pristine condition as they were extremely well packaged. Even with shipping and custom fees, the lights we received from Jim Lawrence are worth ever... See more

Company replied

Rated 5 out of 5 stars

A beautiful range of lighting, very well made in their workshop next door. The showroom is spacious and the sales staff very helpful and knowledgeable. Although a fair distance from where I live t... See more

Company replied

Company details

  1. Lighting Store

About Jim Lawrence Lighting & Home

Written by the company

 

About us

We are a British manufacturer designing and manufacturing luxury lighting and homeware in the English countryside. Visit our showrooms in Bath and Suffolk.

Gorgeous lights and accessories are the lifeblood of our business and understanding how they can change the mood of your interior lies at the heart of what we do. Beautiful, well-made lighting and fittings are truly transformative and we are passionate about sharing our products and ideas with you.

We are great believers in British manufacturing and are proud of our heritage in engineering and ironwork. Anything we don't make ourselves, we source from British manufacturers wherever possible because we believe in supporting UK companies and it makes good business sense. By selling directly to our customers and prioritising UK industry, we can ensure our products meet our exacting quality control standards and keep control over the supply and demand.

To this end, all our products are designed, assembled and hand finished in-house, using traditional techniques that have been passed down through the generations. In our workshops we employ a wide array of processes - laser cutting, spinning, welding, blacksmithing, antiquing, beeswaxing, polishing and painting, as well as making shades, curtains and blinds.

Thanks to our recent acquisition of artisan glassmakers - Suffolk Glass - we can also now include glass blowing and pressing to our list of skills.

From farming roots

Over the past 20 years Jim Lawrence has worked very hard to build up a reputation for making classic, high quality products using traditional, handcrafted techniques.

The story of Jim Lawrence began in 1994 at his Suffolk farm. Jim was busy rearing pigs and cows but it was clear that stock farming on such a small scale was not going to be profitable and Jim needed to find something else to do.

He decided to set up a forge in one of the farm buildings and experimented by making specialist pieces for friends and neighbours. From this modest beginning, Jim began producing a small range of candlesticks and chandeliers and selling them at fairs and markets.

He then moved on to gates, railings and curtain poles and from the reaction of his customers' he realised there was a demand for stylish, designer quality fixtures and fittings for the home, made with natural materials.

Following the company's first substantial order making park fencing for a local farmer, Jim was able to expand, refurbishing the farm buildings and employing more people in order to start selling by mail order. When a customer asked if his candlesticks could be made electric, the lighting side of the business began and now accounts for 60-70% of the company's sales.

Today we employ a skilled team of 150 engineers, welders, painters, seamstresses, designers, lampshade makers and technicians, alongside a full cohort of support staff. We have come a long way since our farm days, and you may no longer have to bump down a country track to find us, but our ethos remains the same: to provide beautiful, individually hand finished products, and deliver the highest possible level of customer service.

LIAQA assured 

Jim Lawrence is proud to be a member of the Lighting Industry Association Quality Assurance Scheme (LIAQA), meaning that we have achieved recognition by the UK’s leading lighting trade association that both we as a company – and our lighting products - conform to the highest standards in quality and safety.
 

Contact info

4.9

Excellent

TrustScore 5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(2,923)

1,156 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Top notch company and products .

We have had Jim Lawrence items for over 20 years.The quality of all the products are exceptional. We visited the Suffolk showroom and purchased several items. The staff are so helpful.Everything is perfect we highly recommend the company

May 18, 2026
Jim Lawrence Lighting & Home logo

Reply from Jim Lawrence Lighting & Home

Dear Angela,

Thank you for taking the time to share your five star review with us. We are thrilled you are pleased with the quality of your Jim Lawrence products and you enjoyed your visit to our Suffolk showroom.

Warm Regards,
The Jim Lawrence Team

Rated 5 out of 5 stars

Great service

May 7, 2026
Jim Lawrence Lighting & Home logo

Reply from Jim Lawrence Lighting & Home

Dear Bridge Erskine,

Thank you for sharing your five star review with us. We are thrilled that you are pleased with the service you recieved from us and we hope to welcome you back again soon.

Warm Regards,
The Jim Lawrence Team

Rated 5 out of 5 stars

Beautiful product delivered in a great…

Beautiful product delivered in a great time thank you

May 18, 2026
Jim Lawrence Lighting & Home logo

Reply from Jim Lawrence Lighting & Home

Dear Maria,

Thank you for taking the time to share your five star review with us. We are delighted you are pleased with your order and that it arrived with you in good time.

We hope to welcome you back again soon.

Warm Regards,
The Jim Lawrence Team

Rated 5 out of 5 stars

FIRST TIME ORDERING QUICK EFFICIENT…

FIRST TIME ORDERING QUICK EFFICIENT FABULOUS PRODUCT GOING TO REPEAT THE ORDER

May 15, 2026
Jim Lawrence Lighting & Home logo

Reply from Jim Lawrence Lighting & Home

Dear Gail,

Thank you for taking the time to share your five star review. We're delighted that you're pleased with your order and we hope to welcome you back again soon.

Warm Regards,
The Jim Lawrence Team

Rated 5 out of 5 stars

Fantastic

Fantastic item
Fantastic quality
Fantastic speedy delivery
Would definitely recommend

May 5, 2026
Jim Lawrence Lighting & Home logo

Reply from Jim Lawrence Lighting & Home

Dear Clare Smith,

Thank you for taking the time to share such a fantastic review. We are so delighted to her that you are pleased with the quality of the items of your order and that they arrived on time.

We will share your feedback with the rest of the team here at JL and we hope to welcome you back again soon.

Warm Regards,
The Jim Lawrence Team

Rated 5 out of 5 stars

Lovely high quality product

May 15, 2026
Jim Lawrence Lighting & Home logo

Reply from Jim Lawrence Lighting & Home

Dear Samantha Knight,

Thank you for taking the time to share your five star review with us. We are delighted to hear that you are pleased with the quality of the items in your order. We hope to welcome you back again soon.

Warm Regards,
The Jim Lawrence Team

Rated 5 out of 5 stars

Beautiful aged brassware for our lovely…

Beautiful aged brassware for our lovely new door. Quality items with a lovely weight to them. Well packaged and quick delivery, thank you.

May 6, 2026
Jim Lawrence Lighting & Home logo

Reply from Jim Lawrence Lighting & Home

Dear Andrea Payne,

Thank you for taking the time to share your five star review. We are thrilled you are pleased with your order and that they arrived with you on time. We hope to welcome you back again soon.

Warm Regards,
The Jim Lawrence Team

Rated 5 out of 5 stars

Excellent

Perfect size, excellent quality curtain pole and finials. Gorgeous brackets too.
Just what I was looking for. Excellent communication, arrived a little earlier than expected which was great. I would highly recommend

May 13, 2026
Jim Lawrence Lighting & Home logo

Reply from Jim Lawrence Lighting & Home

Dear Stella,

Thank you for sharing your five star review with us. We are thrilled that you are pleased with your curtain pole order from us and the communication you recieved from our customer service team.

Warm Regards,
The Jim Lawrence Team

Rated 5 out of 5 stars

All their products are of exceptional…

All their products are of exceptional quality - I wouldn’t shop anywhere else for lighting or fixtures and fittings for the home.

May 13, 2026
Jim Lawrence Lighting & Home logo

Reply from Jim Lawrence Lighting & Home

Dear Ian Fitzgerald,

Thank you for taking the time to share your five star review with us. We're delighted that you are pleased with the quality of your order and we hope to welcome you back again soon.

Warm Regards,
The Jim Lawrence Team

Rated 5 out of 5 stars

Beautifully constucted

Lovely design and very well made

May 11, 2026
Jim Lawrence Lighting & Home logo

Reply from Jim Lawrence Lighting & Home

Thank you for taking the time to share your five star review with us. We are delighted that you are pleased with your order and we hope to welcome you back again soon.

Warm Regards,
The Jim Lawrence Team

Rated 5 out of 5 stars

Always a prompt service and an…

Always a prompt service and an excellent product.

May 13, 2026
Jim Lawrence Lighting & Home logo

Reply from Jim Lawrence Lighting & Home

Dear William Clarke,

Thank you for taking the time to share your five star review with us. We are thrilled you are pleased with the service you recieved from us and the quality of the products in your order. We hope to welcome you back again soon.

Warm Regards,
The Jim Lawrence Team

Rated 5 out of 5 stars

Beautiful and timeless

Again, always a pleasure to buy from Jim Lawrence. Beautiful and timeless pieces. Love this company.

May 12, 2026
Jim Lawrence Lighting & Home logo

Reply from Jim Lawrence Lighting & Home

Dear Akemeh Isaiah Eqwi,

Thank you for taking the time to share your five star review. We are thrilled you are pleased with your order and we hope to welcome you back again soon.

Warm Regards,
The Jim Lawrence Team

Rated 5 out of 5 stars

Great products

Great products - elegant and good quality.

May 12, 2026
Jim Lawrence Lighting & Home logo

Reply from Jim Lawrence Lighting & Home

Dear Ania,

Thank you for sharing your five star review with us. We're thrilled you are pleased with the quality of your order and we will be sure to share this with the rest of the team here at JL.

Warm Regards,
The Jim Lawrence Team

Rated 5 out of 5 stars

Great supplier

High quality fittings delivered with speed. Excellent company. Wouldn’t hesitate to order from them again.

May 12, 2026
Jim Lawrence Lighting & Home logo

Reply from Jim Lawrence Lighting & Home

Dear Ms Martindale,

Thank you for sharing your five star review with us. We are delighted that you're pleased with your fittings you ordered from us and we hope to welcome you back again soon.

Warm Regards,
The Jim Lawrence Team

Rated 5 out of 5 stars

Beautiful custom made lampshades

Ordered custom made lampshades - had the help a very obliging customer service associate...got the swatch first (as advised) then asked for the lampshades. everything looks fab as usual (JL stuff being some of my favourites), really well packaged and delivered with care and on time

April 24, 2026
Jim Lawrence Lighting & Home logo

Reply from Jim Lawrence Lighting & Home

Dear VickiNoble,

Thank you for taking the time to share your five star review. We're delighted you're pleased with your bespoke lampshades and that it arrived with you safely.

We hope to welcome you back again soon.

Warm Regards,
The Jim Lawrence Team

Rated 5 out of 5 stars

I bought my brass door furniture over…

I bought my brass door furniture over the telephone and the lady who answered the phone could not have been more helpful and intelligent. She knew the answer to all of my questions, she knew how to measure my very large and awkward sized letterbox and she was helpful with the whole process. The items when they came (letterbox, Doctor's knocker, two large door knobs) were fabulous. thank you

May 11, 2026
Jim Lawrence Lighting & Home logo

Reply from Jim Lawrence Lighting & Home

Dear Karen,

Thank you so much for your wonderful review. We are delighted to hear that you had such a positive experience with our customer service and products. It’s especially lovely to know that our team was confident in helping you measure your letterbox and answer all of your questions. We pride ourselves on offering knowledgeable, personal service, so your kind comments mean a great deal.

We’re also thrilled that you are pleased with your new brass door furniture — the letter plate, Doctor’s knocker and door knobs sound like a stunning combination.

Thank you again for taking the time to share your experience, and we hope you enjoy your beautiful new door furniture for many years to come.

Warm regards,
The Jim Lawrence Team

Rated 5 out of 5 stars

Really high quality products as always

Really high quality products as always, love this brand so much.

April 29, 2026
Jim Lawrence Lighting & Home logo

Reply from Jim Lawrence Lighting & Home

Dear Bags,

Thank you for your kind words and continuing custom. We’re delighted that you can see the quality of our products as it always what we strive to achieve in our making. We look forward to seeing you again soon.

Kind regards,
The Jim Lawrence Team

Rated 5 out of 5 stars

Great products,helpful staff

Great products,helpful staff. Sound advice. Swift delivery. Exemplary service.

May 11, 2026
Jim Lawrence Lighting & Home logo

Reply from Jim Lawrence Lighting & Home

Dear DS,

Thank you for your leaving us your kind review, it is very much appreciated. We will be sure to share it with the rest of the team and hope to welcome you back soon.

Warm regards,
The Jim Lawrence Team

Rated 5 out of 5 stars

Great!

Great!
Always excellent

May 11, 2026
Jim Lawrence Lighting & Home logo

Reply from Jim Lawrence Lighting & Home

Dear Mr McLeish,

Thank you for taking the time to leave us your feedback, we really appreciate it and look forward to seeing you again soon.

Kind regards,
The Jim Lawrence Team

Rated 5 out of 5 stars

Fast, friendly, efficient and reliable.

Although my purchase was only small it was given full attention and service by the staff in Hadleigh, Suffolk and in Bath.

April 30, 2026
Jim Lawrence Lighting & Home logo

Reply from Jim Lawrence Lighting & Home

Dear Sue,

Thank you for taking the time to leave us a review. They say the best things come in small sizes, and we hope your JL product doesn't break that rule! We're glad to hear your order was given proper care and attention by the team and we look forward to seeing you again soon.

Kind regards,
The Jim Lawrence Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look