Jimmy's Iced Coffee Reviews 1,045

TrustScore 3.5 out of 5

3.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Reviewers had a great experience with this company. Customers consistently praise the swift and efficient delivery service, noting that products arrive quickly and are often well-packed. Many people find the iced coffee and chocolate milk delicious, highlighting the great taste and quality ingredients. Consumers appreciate the convenience of having products delivered directly to their door and often mention the competitive pricing. However, some customers have experienced issues with the delivery company, specifically mentioning parcels being mishandled or left in communal areas instead of being brought to their flat. There are also mixed opinions on the product itself, with some finding certain flavors to have a strange, bitter, or watery taste, while others have encountered problems with packaging, such as lids causing spills or other packaging concerns.

What people talk about most

Product

Clients share ambiguous opinions on product. Many reviewers find the coffee delicious, with some praising... See more

Quality

Customers consistently note ambiguous experiences with quality. Many reviewers found certain flavors, like... See more

Delivery service

Consumers generally express satisfaction with the delivery service, often highlighting quick and speedy... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Super quick delivery and great product. I would defibately recommend. The only reason for stars this time ks because the delivery compant they used threw the package over my gate so all the cans were... See more

Rated 5 out of 5 stars

Being a customer with Jimmy’s is like extending your family. Having them located close within my home town means that we are fortunate enough to be able to attend the HQ for events, try samples and... See more

Rated 5 out of 5 stars

Delicious Iced Coffee. I am definitely a convert. I bought direct from Jimmy's. Sadly, when I received notification of my order being sent, my heart sank as their carrier is EVRI. They are utterly use... See more

Rated 5 out of 5 stars

So pleased to have found you as I can no longer buy Jimmys Iced Coffee Original slim tin, in the shops. Price is very competitive and it’s delivered straight to your door. It is my special treat ea... See more


Company details

  1. Coffee Store
  2. Coffee Wholesaler
  3. FMCG Manufacturer

Written by the company

If you’re into truly refreshing Iced Coffee, you’ve come to the right place. We offer a wide range of products for all coffee enthusiasts, with a special emphasis on sustainable packaging and single-origin, Rainforest Alliance Coffee. - Available online and in all major supermarkets!


Contact info

3.7

Average

TrustScore 3.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 44% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

Jimmys Original Iced Coffee

Was hoping the original iced coffee would have been more creamy. Quite disappointed

August 22, 2022
Jimmy's Iced Coffee logo

Reply from Jimmy's Iced Coffee

Hi Marilyn, We mix our rainforest alliance, arabica coffee with semi-skimmed milk to provide a refreshing pick-me-up that hits the spot, without the risk of being too sickly. Sorry to hear it wasn't quite to your taste. Thanks for giving us a try, have a great day!

Rated 5 out of 5 stars

Great product ,communication and Cheers Jimmys crew …

Great product ,communication and service as always from the crew at Jimmys iced coffee never have any problems with them ,but let down very badly by DHL with delivery past three months they send texts for delivery time and never come on the day or time very poor service from DHL answers or apology they even send a picture of my front door but dont leave product in requested safe place ,but this should not be a bad mark against Jimmys iced coffee who have been superb but just let down by outside contractors

August 17, 2022
Jimmy's Iced Coffee logo

Reply from Jimmy's Iced Coffee

Hi Stephen, We are so sorry to hear you've experienced some issues with our courier. Unfortunately ,as you mentioned, it is out of our control. We do however pass all feedback, such as your own, onto them in the hope some action will be taken on their end. Thank you so much for choosing Jimmy's and sticking with us, it means a lot to our whole crew.

Rated 5 out of 5 stars

Just so good

From order to delivery was amazingly quick it was 1st class service

August 17, 2022
Jimmy's Iced Coffee logo

Reply from Jimmy's Iced Coffee

Thank you Justin. Have a great day!

Rated 5 out of 5 stars

The best iced coffee

I was very impressed with the speed of delivery & the actual coffee is just as good. Loved it

August 17, 2022
Jimmy's Iced Coffee logo

Reply from Jimmy's Iced Coffee

Yes Joe! Thanks for choosing Jimmy's.

Rated 5 out of 5 stars

Amazing iced coffee and customer service

This was a surprise find in a local store and I love this iced coffee. I found out that the company sells direct to consumers and the customer service is absolutely fantastic - I cannot recommend the iced coffee and Jimmy’s highly enough.

August 15, 2022
Jimmy's Iced Coffee logo

Reply from Jimmy's Iced Coffee

Ahh, this is so awesome to hear! Firstly choosing Jimmy's in your local store and then loving it so much you ordered online with us. Carrie, you rock!

Rated 5 out of 5 stars

Incredible people, incredible coffee

Not only is the coffee delicious, the customer service is the best I’ve had in a long time.
Always so fast to respond and so polite.

If I could give more stars I would.

August 14, 2022
Jimmy's Iced Coffee logo

Reply from Jimmy's Iced Coffee

Sasha, you're too kind! Thank you so much for such a lovely review. It's great to hear you are happy with your purchase. Thanks for choosing Jimmy's, it means a lot.

Rated 5 out of 5 stars

Excellent delivery service

Excellent delivery service
Product is top quality, must be chilled to enhance the flavour

August 14, 2022
Jimmy's Iced Coffee logo

Reply from Jimmy's Iced Coffee

Yes, always best served ice-cold! Thank you Andrew for a cracking review!

Rated 5 out of 5 stars

Excellent

Excellent, efficient delivery of delicious coffee. Thank you

August 14, 2022
Jimmy's Iced Coffee logo

Reply from Jimmy's Iced Coffee

Thanks so much for leaving us a review. I am chuffed to hear you're happy with your purchase. Have a great day.

Rated 5 out of 5 stars

The Best Iced Coffee.

The Best Iced Coffee.
Quick delivery, great service

August 11, 2022
Jimmy's Iced Coffee logo

Reply from Jimmy's Iced Coffee

This is exactly what we like to hear! Thanks so much Amanda.

Rated 5 out of 5 stars

absolutely fantastic

absolutely fantastic! Love the oat coffee and having a big stash at home with a regular subscription is great. Fast delivery too

August 11, 2022
Jimmy's Iced Coffee logo

Reply from Jimmy's Iced Coffee

Thank you, Tracy! It's awesome to hear you're loving our Oat and Subscription Service. Thanks for choosing Jimmy's. Have a great day!

Rated 5 out of 5 stars

Great subscription service

Great subscription service and they taste delicious 😋

August 10, 2022
Jimmy's Iced Coffee logo

Reply from Jimmy's Iced Coffee

Stoked to hear you're enjoying our subscription service! It means a lot that you've chosen Jimmy's as your go-to Iced Coffee.

Rated 5 out of 5 stars

Chin Firmly Up

Amazing Products, Top Notch customer Service, the Global Leader in Marketing.. Whats not to Love.. #KYCU

August 10, 2022
Jimmy's Iced Coffee logo

Reply from Jimmy's Iced Coffee

Lennie, we're blushing! What a review! Thank you so much for choosing Jimmy's and leaving such a lovely review. Have a great day!

Rated 5 out of 5 stars

Amazing Coffee plus Discount and Free Coffee

This orders was a special request from my client for their wedding guess, I also tried one for myself, lovely tasty coffee my favour is Mocha, it does boost your energy during the day too, I got 15% off on my first order plus another free 12 cans coffee, super fast delivery too, win win overall 5 star ⭐️

August 10, 2022
Jimmy's Iced Coffee logo

Reply from Jimmy's Iced Coffee

This is so great to hear. We hope your clients enjoy it at their wedding and thank you for the cracking review!

Rated 5 out of 5 stars

Great Company ..

Great Company ..
Really Good Service and offers'
But Mostly Lovely Coffee ;-)

August 9, 2022
Unprompted review
Jimmy's Iced Coffee logo

Reply from Jimmy's Iced Coffee

What a review, thanks Maria!

Rated 5 out of 5 stars

Love this coffee!

Love, love, love this coffee and now I’ve found I can order it online even better 😊

August 9, 2022
Jimmy's Iced Coffee logo

Reply from Jimmy's Iced Coffee

Tricia, you rock! Thank you so much for choosing Jimmy's. Have a great day!

Rated 5 out of 5 stars

Great service

Great service. Arrived quickly and nicely packaged.

August 9, 2022
Jimmy's Iced Coffee logo

Reply from Jimmy's Iced Coffee

Thanks Ben!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look