Jimmy's Iced Coffee Reviews 1,045

TrustScore 3.5 out of 5

3.7

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Review summary

Created with AI, based on recent reviews

Reviewers had a great experience with this company. Customers consistently praise the swift and efficient delivery service, noting that products arrive quickly and are often well-packed. Many people find the iced coffee and chocolate milk delicious, highlighting the great taste and quality ingredients. Consumers appreciate the convenience of having products delivered directly to their door and often mention the competitive pricing. However, some customers have experienced issues with the delivery company, specifically mentioning parcels being mishandled or left in communal areas instead of being brought to their flat. There are also mixed opinions on the product itself, with some finding certain flavors to have a strange, bitter, or watery taste, while others have encountered problems with packaging, such as lids causing spills or other packaging concerns.

What people talk about most

Product

Clients share ambiguous opinions on product. Many reviewers find the coffee delicious, with some praising... See more

Quality

Customers consistently note ambiguous experiences with quality. Many reviewers found certain flavors, like... See more

Delivery service

Consumers generally express satisfaction with the delivery service, often highlighting quick and speedy... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Super quick delivery and great product. I would defibately recommend. The only reason for stars this time ks because the delivery compant they used threw the package over my gate so all the cans were... See more

Rated 5 out of 5 stars

Being a customer with Jimmy’s is like extending your family. Having them located close within my home town means that we are fortunate enough to be able to attend the HQ for events, try samples and... See more

Rated 5 out of 5 stars

Delicious Iced Coffee. I am definitely a convert. I bought direct from Jimmy's. Sadly, when I received notification of my order being sent, my heart sank as their carrier is EVRI. They are utterly use... See more

Rated 5 out of 5 stars

So pleased to have found you as I can no longer buy Jimmys Iced Coffee Original slim tin, in the shops. Price is very competitive and it’s delivered straight to your door. It is my special treat ea... See more


Company details

  1. Coffee Store
  2. Coffee Wholesaler
  3. FMCG Manufacturer

Written by the company

If you’re into truly refreshing Iced Coffee, you’ve come to the right place. We offer a wide range of products for all coffee enthusiasts, with a special emphasis on sustainable packaging and single-origin, Rainforest Alliance Coffee. - Available online and in all major supermarkets!


Contact info

3.7

Average

TrustScore 3.5 out of 5

1K reviews

5-star
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1-star

Replied to 44% of negative reviews

Typically replies within 2 weeks

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Rated 1 out of 5 stars

Would normally drink over summer BUT felt sick

Would normally drink over summer, but time, bitter tsate almost metal and left me nauseous for hours. I thought its me but asking my daughter. She had the same nauseous feeling. We bought it from Sainsbury's and consumed immedietly. What a strange taste. Checking google so many reasons but cant be sure why. Definitely one star after enjoying it for few years. If my daughter did not feel the same I would not have written this but she also felt sick for a long time.

April 23, 2026
Unprompted review
Rated 2 out of 5 stars

Life ruined

Maybe not Jimmys fault, but I’m heading for an interview and this bottle has fizzed on opening?
White shirts ruined with coffee, seems as though it’s carbonated but isnt, flavour was lacking also

April 22, 2026
Unprompted review
Rated 5 out of 5 stars

customer service…

I just want to compliment the customer service. I had a pleasure to deal with Sharon today. She sorted my issue in no time at all. Well impressed.

March 24, 2026
Unprompted review
Rated 1 out of 5 stars

Horrible taste and zero customer…

Horrible taste and zero customer support. The coffee was undrinkable. When I contacted Jimmy's HQ about it, they just shrugged it off and told me to talk to the retailer instead. Save your money—there are far better iced coffees out there with companies that actually care about their customers' experiences

January 3, 2026
Unprompted review
Rated 5 out of 5 stars

Recently found these lced coffees,and…

Recently found these lced coffees,and tbh i love them and find them addictive.
Great taste made all the better being in a can and not an awful plastic bottle which doesnt keep it cold and taints the taste.
What a change to finally have a lush iced coffee, that is better for the planet too.
Will keep buy, this brand is the best.

November 13, 2025
Unprompted review
Rated 5 out of 5 stars

So pleased to have found you

So pleased to have found you as I can no longer buy Jimmys Iced Coffee Original slim tin, in the shops.
Price is very competitive and it’s delivered straight to your door.
It is my special treat each day as I am on a restricted fluid intake and look forward to it in the evening

October 27, 2025
Unprompted review
Rated 5 out of 5 stars

Jimmys make your family bigger

Being a customer with Jimmy’s is like extending your family. Having them located close within my home town means that we are fortunate enough to be able to attend the HQ for events, try samples and interact with other follows and fans on their drinks and brand.
I have loved Jimmys since the first release and support them when I can, along with my family.
Amazing staff and great service.

October 31, 2025
Unprompted review
Rated 1 out of 5 stars

Is something wrong with me? It's grim!

Is something wrong with me? I like most high street coffee and the chilled meal deal tins - but this! Tried the big iced caramel coffee twice and it's just gross. It's so bitter with a hint of unnatural sweetness? The ingredients list only demerara sugar and "natural flavouring". They must be stingy with sugar and god knows what that flavouring is but its just disgusting. I'm very unfussy but I'll stick to literally anything else.

October 8, 2025
Unprompted review
Jimmy's Iced Coffee logo

Reply from Jimmy's Iced Coffee

Hi Jordan, Sorry to hear our Caramel didn't float your boat! We worked hard to get the coffee-to-caramel ratio just right- keeping it from being overly sweet while still giving a proper coffee hit. We know it’s not to everyone’s taste, but we keep things as clean as possible by using only natural demerara sugar, natural flavourings, and Rainforest Alliance Certified coffee. We appreciate you giving it a try!

Rated 5 out of 5 stars

FILL YOUR BATH WITH CHOCOLATE OR DIE TRYIN'.

Picture the scene. You go into a shop and buy a generic chocolate milk. But what’s in it? Batteries? Scrabble tiles? Ghosts? The cutting comment your mum made when you were 15? Who knows! You will never know, so don’t take the risk.

Jimmy’s new Chocolate milk has 3 ingredients. THREE. Milk, unrefined demerara sugar, cocoa powder. That’s it. Your toothpaste has 30 ingredients. An automatic watch has 200 parts, Nicholas cage has thousands. Where was I?

Yeah, choco effin milko. It’s cold. It’s satisfying. You can mix it with vodka. Who’s going to stop you? Not me!

Oh and do you know what else ISN’T in it? Microplastics because that bish comes in a GLASS BOTTLE! Remember them? Glass. You can reuse it. Keep it as a place to store pocket lint or very very small coins.

I’ve drank Jimmys Chocolate Milk and honestly, I feel stronger. My bones have started to really take shape. I’m pretty sure I can see better at night and I’m absolutely funnier as a result. And you might too. Maybe not, but what you definitely will be is someone who’s drank a delicious chocolate milk.

Anyway the upshot is it’s £18 for 6 bottles which is frankly a bargain because it only cost about £600 to fill a bath with it.

August 21, 2025
Unprompted review
Rated 1 out of 5 stars

The Company have produced a decent…

The Company have produced a decent coffee, only ever bought them when reduced to half price in Tesco.
Run by fun people.
However, two weeks ago I ripped my finger on the screw top and it bled profusely.
They were not interested when I dropped them a polite note with photographic evidence.
Pardon the pun, but screw Jimmy's I've gone to another very similar coffee!

August 1, 2025
Unprompted review
Jimmy's Iced Coffee logo

Reply from Jimmy's Iced Coffee

Hi Merle, Sorry to hear about your experience - that doesn’t sound good at all. Just to clarify, when you reached out we asked you on Facebook to get in touch with our customer service team directly via email so we could log the issue and look into it properly, but we didn’t hear back.

We always take feedback like this seriously and would’ve been keen to investigate further if we’d had the chance. Appreciate you sharing your thoughts, and we’re glad to hear you’ve enjoyed our iced coffee in the past! Please feel free to reach out to us regarding this issue to info@jimmysicedcoffee.com - thanks so much.

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