Jimmy's Iced Coffee Reviews 1,045

TrustScore 3.5 out of 5

3.7

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Review summary

Created with AI, based on recent reviews

Reviewers had a great experience with this company. Customers consistently praise the swift and efficient delivery service, noting that products arrive quickly and are often well-packed. Many people find the iced coffee and chocolate milk delicious, highlighting the great taste and quality ingredients. Consumers appreciate the convenience of having products delivered directly to their door and often mention the competitive pricing. However, some customers have experienced issues with the delivery company, specifically mentioning parcels being mishandled or left in communal areas instead of being brought to their flat. There are also mixed opinions on the product itself, with some finding certain flavors to have a strange, bitter, or watery taste, while others have encountered problems with packaging, such as lids causing spills or other packaging concerns.

What people talk about most

Product

Clients share ambiguous opinions on product. Many reviewers find the coffee delicious, with some praising... See more

Quality

Customers consistently note ambiguous experiences with quality. Many reviewers found certain flavors, like... See more

Delivery service

Consumers generally express satisfaction with the delivery service, often highlighting quick and speedy... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Super quick delivery and great product. I would defibately recommend. The only reason for stars this time ks because the delivery compant they used threw the package over my gate so all the cans were... See more

Rated 5 out of 5 stars

Being a customer with Jimmy’s is like extending your family. Having them located close within my home town means that we are fortunate enough to be able to attend the HQ for events, try samples and... See more

Rated 5 out of 5 stars

Delicious Iced Coffee. I am definitely a convert. I bought direct from Jimmy's. Sadly, when I received notification of my order being sent, my heart sank as their carrier is EVRI. They are utterly use... See more

Rated 5 out of 5 stars

So pleased to have found you as I can no longer buy Jimmys Iced Coffee Original slim tin, in the shops. Price is very competitive and it’s delivered straight to your door. It is my special treat ea... See more


Company details

  1. Coffee Store
  2. Coffee Wholesaler
  3. FMCG Manufacturer

Written by the company

If you’re into truly refreshing Iced Coffee, you’ve come to the right place. We offer a wide range of products for all coffee enthusiasts, with a special emphasis on sustainable packaging and single-origin, Rainforest Alliance Coffee. - Available online and in all major supermarkets!


Contact info

3.7

Average

TrustScore 3.5 out of 5

1K reviews

5-star
4-star
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1-star

Replied to 44% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 5 out of 5 stars

happy customer

Enjoy the Mocha cans / bottles, quick delivery & recyclable packaging - rainforest certified as well, what's not to like.

June 4, 2024
Unprompted review
Rated 1 out of 5 stars

Jimmy's iced coffee, possibly the most disgusting stuff I've ever tasted!

I was given two cans of this iced coffee to try caramel flavour and oat flavour, both drinks tasted vile, I'm glad I didn't have to pay for them. After drinking roughly half of each can the rest ended up in the bin. Jimmys iced coffee website talks about their 'green credentials' but they would be doing the planet a favour by not producing the muck in the first place. Jimmy's also use the paid for review website 'REVIEWS.io' if you take a look at the reviews for this website on Trustpilot then you'll see that they have a very poor rating of 1.8 which is quite 'telling', but theres nothing like paying for a good review is there!

February 17, 2024
Unprompted review
Jimmy's Iced Coffee logo

Reply from Jimmy's Iced Coffee

Hey Jeremy,
We're sorry to hear you weren't a fan of the free cans our crew gave you to try!

All of our Iced Coffee is made using only the highest quality, ethically sourced ingredients, and have gone through various taste tests to ensure that they offer the perfect balance between refreshing and smooth, while still providing a neat coffee hit- however, this can’t always be to everyones taste!

We do not pay for reviews, but if you are concerned about this you can check and see that all our reviews on REVIEWS.IO are from verified buyers and our rating is not 1.8, but is actually 4.8 which yes, we hope is quite telling for our level of product quality and customer service.

Thank you again for reaching out with your feedback. Have a great day!

Rated 1 out of 5 stars

Still not received my order a week later...

I have been so so disappointed with Jimmys Iced Coffee. I ordered my coffee order a week ago when the weather was crazy hot and I paid for next day delivery as I was so excited to have the coffees and also take a few away with me on my long weekend away to Cornwall! Friday came and I didn't receive my order, and a Royal Mail delivery of Saturday was sent to me. I emailed to explain I was away (which is why I paid extra for my delivery) so I would not be able to receive my order. I then was able to change the delivery date on Royal Mail to Tuesday, this week. Tuesday has come and gone and I still haven't received my order. I have now sent 4 emails and left one review and have not received any replies. The customer service has been so terrible for the last week and such a big disappointment as I genuinely believe you have the best oat iced coffee on the market and I love drinking it. I actually chose to buy from you directly as I was buying it through supermarkets but wanted to support you directly!! I understand things go wrong and you are a small business but the lack of response on emails has been really poor and I have been left with a very bad taste in my mouth.

September 7, 2023
Unprompted review
Jimmy's Iced Coffee logo

Reply from Jimmy's Iced Coffee

Hey Lizzie, We're so sorry to hear you've had an issues with your recent order.
I understand a member of our team has been in contact with you via email to resolve this and explain that we unfortunately did not receive your emails until a few days later, due to an issue with our email system.
This issue has since been resolved and we're really sorry that your emails got lost in the process. We have also only just seen this review as we now use an alternative review provider.
We do wish we could have acted on this sooner for you and apologies for any disappointment caused. This was never our intention and we always strive for the highest possible service. We are sorry that on this occasion, something obviously went wrong. Thank you for your support with ordering directly. We really appreciate you for choosing Jimmy's, it means a lot to our crew and we hope to provide a better experience for you next time. Please do reach out to us via phone or email in the future and we'd be happy to assist.

Rated 5 out of 5 stars

Jimmys original iced coffee This is…

Jimmys original iced coffee This is absolutely gorgeous. I didn't know I liked ice coffee until I tried this it was part of a meal deal , lovely smooth tasty coffee and low calorie. I am now hooked !I buy direct with the company website they have amazing offers if you buy 2 or more ,....... I can only say try it you won't be disappointed

July 15, 2023
Unprompted review
Rated 5 out of 5 stars

Amazing coffee!!!

Amazing coffee, tastes great (I tried the caramel flavour) and ordered from the tiktok shop and they even sent some little cute things like a keyring!

May 10, 2023
Unprompted review
Rated 5 out of 5 stars

Jimmy’s Mocha & Caramel

Jimmys has always been my go to cold coffee and it is simply fantastic!
I recently purchased 2 crates off of the the website which I found out about and was amazed at how easy it was to navigate, the simplicity of the transaction and generous delivery options offered!
I purchased my favourite the mocha and the caramel which I’ve seen in BP before.
The brand is simply fantastic and we will certainly be reordering 😊

Thank you!
35217

May 6, 2023
Unprompted review
Rated 5 out of 5 stars

Unreal selection of Iced Coffees

Unreal selection of Iced Coffees. Have tried the Regular, Oat, Caramel and Mocha! All are amazing!

March 23, 2023
Unprompted review
Jimmy's Iced Coffee logo

Reply from Jimmy's Iced Coffee

Luke, you rock! Thanks for the ace reviews, it means a lot that you're enjoying our stuff. Have a great day!

Rated 5 out of 5 stars

Best by a mile

Love, love, LOVE this iced coffee, it’s the best on the market by a mile. I’ve tried pretty much every brand out there and nothing else compares.
I’ve just bought a case of the extra shot and I start every day with one.
Please keep doing what you’re doing and I will remain a loyal customer!

March 12, 2023
Unprompted review
Jimmy's Iced Coffee logo

Reply from Jimmy's Iced Coffee

So stoked to hear you're loving our stuff! Thank you so much for your kind words, it really means a lot to all our crew. Have a great day!

Rated 5 out of 5 stars

10/10 customer service

Ordered a case that had a few cans damaged by DHL (not the companies fault) and mentioned it on a survey they sent, yesterday I got a parcel from Jimmy's with 4 more cans and a note apologising for the damaged cans even though it wasn't their fault, best customer service I've come across before

January 27, 2023
Unprompted review
Jimmy's Iced Coffee logo

Reply from Jimmy's Iced Coffee

Thank you for the kind words James. Sorry for the initial damaged cans, I'm pleased to hear you received the additional ones we sent you. Thanks again!

Rated 5 out of 5 stars

Great coffee

Best coffee out there. Always excellent service and fast delivery.

January 6, 2023
Jimmy's Iced Coffee logo

Reply from Jimmy's Iced Coffee

Thanks Joanne! This means a lot.

Rated 5 out of 5 stars

Fast delivery

Fast delivery! Great product just in time for Christmas iced baileys coffees 🤩

December 21, 2022
Jimmy's Iced Coffee logo

Reply from Jimmy's Iced Coffee

Sounds delicious. Thanks so much for the review and Happy New Year Diana!

Rated 5 out of 5 stars

Love Jimmy’s

Love Jimmy’s. Tried it at a cycling event where they were, loved the taste so bought some. Now a regular buyer and my son can’t start his 4am shifts without his can of Jimmys!!!

December 16, 2022
Jimmy's Iced Coffee logo

Reply from Jimmy's Iced Coffee

Ha ha! This is great to hear. Thanks for the cracking review Andy!

Rated 5 out of 5 stars

Great service

Great service. Delivered in 48hrs when we had horrendous weather. Well done Jimmy's and DHL deliveries. This is for part of a Christmas present. The recipient loves Jimmy's Iced Coffee and I know this will be gift will be appreciated.

December 16, 2022
Jimmy's Iced Coffee logo

Reply from Jimmy's Iced Coffee

Great to hear they were received in time for Christmas. We hope they loved their Jimmy's present! Thank you Heather and Happy New Year.

Rated 5 out of 5 stars

Great company

Great company, great product and great customer service when needed. Easy website and efficient process.

December 12, 2022
Jimmy's Iced Coffee logo

Reply from Jimmy's Iced Coffee

Thanks so much for the kind words. Have a lovely Christmas, Jane!

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