Jimmy's Iced Coffee Reviews 1,045

TrustScore 3.5 out of 5

3.7

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Review summary

Created with AI, based on recent reviews

Reviewers had a great experience with this company. Customers consistently praise the swift and efficient delivery service, noting that products arrive quickly and are often well-packed. Many people find the iced coffee and chocolate milk delicious, highlighting the great taste and quality ingredients. Consumers appreciate the convenience of having products delivered directly to their door and often mention the competitive pricing. However, some customers have experienced issues with the delivery company, specifically mentioning parcels being mishandled or left in communal areas instead of being brought to their flat. There are also mixed opinions on the product itself, with some finding certain flavors to have a strange, bitter, or watery taste, while others have encountered problems with packaging, such as lids causing spills or other packaging concerns.

What people talk about most

Product

Clients share ambiguous opinions on product. Many reviewers find the coffee delicious, with some praising... See more

Quality

Customers consistently note ambiguous experiences with quality. Many reviewers found certain flavors, like... See more

Delivery service

Consumers generally express satisfaction with the delivery service, often highlighting quick and speedy... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Super quick delivery and great product. I would defibately recommend. The only reason for stars this time ks because the delivery compant they used threw the package over my gate so all the cans were... See more

Rated 5 out of 5 stars

Being a customer with Jimmy’s is like extending your family. Having them located close within my home town means that we are fortunate enough to be able to attend the HQ for events, try samples and... See more

Rated 5 out of 5 stars

Delicious Iced Coffee. I am definitely a convert. I bought direct from Jimmy's. Sadly, when I received notification of my order being sent, my heart sank as their carrier is EVRI. They are utterly use... See more

Rated 5 out of 5 stars

So pleased to have found you as I can no longer buy Jimmys Iced Coffee Original slim tin, in the shops. Price is very competitive and it’s delivered straight to your door. It is my special treat ea... See more


Company details

  1. Coffee Store
  2. Coffee Wholesaler
  3. FMCG Manufacturer

Written by the company

If you’re into truly refreshing Iced Coffee, you’ve come to the right place. We offer a wide range of products for all coffee enthusiasts, with a special emphasis on sustainable packaging and single-origin, Rainforest Alliance Coffee. - Available online and in all major supermarkets!


Contact info

3.7

Average

TrustScore 3.5 out of 5

1K reviews

5-star
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1-star

Replied to 44% of negative reviews

Typically replies within 2 weeks

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Rated 4 out of 5 stars

Super quick delivery and great product

Super quick delivery and great product. I would defibately recommend. The only reason for stars this time ks because the delivery compant they used threw the package over my gate so all the cans were bent. They were still delicious.

June 21, 2025
Unprompted review
Rated 1 out of 5 stars

I like the coffee but the holes in the…

I like the coffee but the holes in the lid are a problem, seems also like a safety issue that the drink could be easily tampered with due to holes in the lid. Also if you shake it, it sprays you with iced coffee

June 15, 2025
Unprompted review
Jimmy's Iced Coffee logo

Reply from Jimmy's Iced Coffee

Hey there,
Thanks for taking the time to leave your feedback. Our BottleCans are pressurised to help them keep their shape. The product is fully sealed and airtight- the small holes in the lid are there to help release a bit of pressure when opening, but we totally understand your concerns.

We always recommend opening the bottle gently and without shaking, as stated on the lid. That said, safety is super important to us, and we’ll make sure your comments are passed on to the team.

Really appreciate you sharing your thoughts, and glad to hear you’re enjoying the iced coffee itself!

Rated 2 out of 5 stars

Watery

Tastes weird, very weak sort of milky/watery coffee. I tried the strong version too and it was the worst coffee I have ever drank, didnt taste any more coffee just more weird flavour.

June 4, 2025
Unprompted review
Jimmy's Iced Coffee logo

Reply from Jimmy's Iced Coffee

Hey there, thanks for taking the time to leave a review- that doesn’t sound quite right, so we’d really like to find out more. Our coffee’s usually known for being smooth, well-balanced and offering a neat coffee hit so if it tasted off, something may not be right.

If you're up for it, drop us a line at info@jimmysicedcoffee.com- we’d love to look into it and get some great-tastingiced coffee into your hands! Appreciate you giving it a go and sharing your feedback.

Rated 5 out of 5 stars

Delicious Iced Coffee

Delicious Iced Coffee. I am definitely a convert. I bought direct from Jimmy's. Sadly, when I received notification of my order being sent, my heart sank as their carrier is EVRI. They are utterly useless. I am elderly and not very mobile. Each time EVRI deliver to our building they either sling the parcel on the front door step or after access to the building leave parcel in a communal area. They won't bring to my flat. I explained the problem to Jimmy's and their customer service was excellent. On this occasion the parcel had already been despatched but we agreed that for future deliveries they will come by Royal Mail. Perfect. I bought Oat as I don't do dairy. Delicious taste, not sweet, good coffee flavour. Highly recommend.

May 29, 2025
Unprompted review
Rated 1 out of 5 stars

We are big fans of the Jimmys Iced…however

We are big fans of the Jimmys Iced Oatmeal Coffee – the product itself is excellent. However, we have experienced ongoing issues with the shipping and packaging process that I feel compelled to share.

When shipping a single case, it arrives in perfect condition, with no visible damage to any of the cans. However when you place an order for a two case order, for the larger 380ml cans you will get a very different experience. Unfortunately, almost every can in these subsequent orders arrived with significant dents. While the quality of the coffee remains unaffected, the presentation is compromised—particularly when sharing with others or using them for professional purposes.

I recently spoke with a sales representative named Dan regarding this issue. Unfortunately, the conversation was not productive. Rather than offering a solution or acknowledging the concern, he explained that customers should expect dented cans. I found this response surprising and quite disappointing. So just setting the expectations, don’t expect much help or support!

Based on my experience, I would strongly advise anyone ordering the 380ml cans to limit their order to a single case at a time. When multiple cases are shipped together, there appears to be no protective packaging between them, which likely contributes to the damage.

I’m truly disappointed in how this matter has been handled. From a customer service standpoint, I would rate the experience 1 out of 10. I sincerely hope improvements can be made to both packaging and customer support, as the quality of your product deserves better representation.

This is solely based on my experience and hope this may help others out there.

May 28, 2025
Unprompted review
Rated 5 out of 5 stars

All round perfect

Easy ordering process, fast delivery, delicious coffee! Cinnamon Bun is absolutely delicious and a good Christmasy treat

October 10, 2024
Unprompted review
Jimmy's Iced Coffee logo

Reply from Jimmy's Iced Coffee

Stoked to hear you're loving our new Limited Edition Cinnamon Roll Iced Coffee - Thanks for giving it a try! Have a good one!

Rated 5 out of 5 stars

Good value coffee

Delicious iced coffee.
Fairly good prices.
Quick Delivery.

They even stock in nearby shops if I need a pick me up there and then.

October 12, 2024
Unprompted review
Jimmy's Iced Coffee logo

Reply from Jimmy's Iced Coffee

Thanks for kind words Joshua, it's great to hear you're loving our stuff. Enjoy!

Rated 1 out of 5 stars

YUCK!

I am a huge fan of iced coffee in cans, having tried numerous different brands! I can say, quite honestly, that Jimmy's Extra Shot Strong Espresso is the worst one that I have tried (even worse than Costa!) I only tried Jimmy's because they were on offer at Amazon! Bad move! This is NOT in the least bit a strong coffee - it is watery with an indeterminate taste (definitely not coffee!) I'm sorry I bought twelve of these cans as they are most unpleasant to drink!

September 25, 2024
Unprompted review
Jimmy's Iced Coffee logo

Reply from Jimmy's Iced Coffee

We're sorry to hear you're not a fan of our Strong Iced Coffee. We worked hard to ensure it still provided the same creamyness as our Original but with a little extra caffeine hit- so sorry to hear it wasn't to your taste! Thank you for your feedback, it's appreciated.

Rated 2 out of 5 stars

Got one original and one caramel

Got one original and one caramel, thought it wasn’t too bad for the reduced price until I tried the caramel looking forward to the additional sweetness, it is no different! Both bland mediocre at best

September 20, 2024
Unprompted review
Jimmy's Iced Coffee logo

Reply from Jimmy's Iced Coffee

Hey Nathan, thanks for reaching out. We're sorry to hear our Original & Caramel weren't to your liking. We pride ourselves on ensuring our products aren't sicky sweet and still provide a nice coffee hit. That's why we worked hard to get the coffee to caramel ratio just right, ensuring the caramel wasn't overly sweet but still provided a nice hint- unfortunately it's not to everyones taste. Thank you for your feedback!

Rated 3 out of 5 stars

Taste ok but a bit waterery

Taste ok but a bit waterery. Won't be buying again. Starbucks is a lot better.

September 5, 2024
Unprompted review
Jimmy's Iced Coffee logo

Reply from Jimmy's Iced Coffee

Hey Simon, Sorry to hear you're not a fan of our stuff. We use the best Rainforest Alliance, Arabica coffee we can find and don’t use any coffee flavourings. This is a premium point for us and one we wouldn’t cut corners on this. We work hard on all our recipes to get the ratio just right, ensuring that they're not overly sweet like some of our competitiors to ensure our products still provided a neat coffee hit- unfortunately it's not to everyones taste. We appreciate your feedback. Have a great day!

Rated 1 out of 5 stars

Tastes awful.

This is the worst tasting coffee I've ever had. The strangest thing is that it smells really good, but once you taste it, it's watery and just not pleasant.

September 3, 2024
Unprompted review
Jimmy's Iced Coffee logo

Reply from Jimmy's Iced Coffee

Hey Sophie, thanks for your review. We're sorry to hear our Iced Coffee wasn't to your liking. We work hard on all our recipes to get the ratio just right, ensuring the they're not overly sweet and still provided a neat coffee hit- unfortunately it's not to everyones taste but thank you for your feedback.

Rated 1 out of 5 stars

Avoid at all costs!

Avoid at all costs! I drank one of these from Tesco in Norwich and it tasted disgusting. Not only that but I had to literally storm home as fast as I could as it upset my stomach. Horrendous experience from start to finish.

August 6, 2024
Unprompted review
Jimmy's Iced Coffee logo

Reply from Jimmy's Iced Coffee

Hi Darryl, We're so sorry to hear of your recent experience with our product. This is the first we've heard of someone getting food poisoning from our Iced Coffee. So that we can look into this further, please can you contact us via email to info@jimmysicedcoffee.com.
All our products are quality checked prior to dispatch so we would really like to look into this and make up for the experience you've had. Thanks so much for the feedback and once again, huge apologies from all our the Jimmy's Crew.

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