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Review summary

Based on reviews, created with AI

Most reviewers were let down by their experience overall. Many people were dissatisfied with the customer service, finding it unhelpful and difficult to reach a real person. They also encountered issues with the technology, including poor network speed, frequent disconnections, and unreliable internet service. Customers frequently report problems with the staff, describing them as unhelpful and lacking knowledge. The website and automated chat systems were also a source of frustration, often failing to provide solutions or connect users to agents.

What people talk about most

Service

Reviewers mention negative feedback about service, with many expressing extreme dissatisfaction. Customers... See more

Customer service

Reviewers highlight negative aspects of customer service, consistently reporting a lack of support and... See more

Technology

Clients share negative opinions on technology, consistently reporting very poor network performance. Many... See more

Staff

Customers consistently note negative experiences with staff. Many reviewers describe staff as rude,... See more

Website

Customers had negative experiences with the website. Many reviewers reported frequent internet outages, slow... See more

Based on these reviews

Rated 1 out of 5 stars

The so called customer care number 199 is completely useless. Convoluted and complicated options that are cleverly designed so that you can NEVER speak to a real person. Their automated chat ro... See more

Rated 1 out of 5 stars

Never trust jio, they will never help and resolve your issues. Disconnect services on their by the name that they are upgrading the connection. And staff at Jio specially in BCS Himachal Pradesh are... See more

Rated 1 out of 5 stars

The irony: Jio has great coverage and decent plans, but good luck reaching their customer care team when something goes wrong. ❌ The MyJio app? All flash, no real help. ❌ Calling their helplin... See more

Rated 1 out of 5 stars

Customer care service is worst , it's been more than 12 days of installation payment which they have taken without even installing the box They are very unprofessional,no one is telling when I wi... See more


Company details

  1. Internet Service Provider
  2. Internet Provider
  3. Phone and Internet Service
  4. Telecommunications Service Provider
  5. Web Hosting Company

Information provided by various external sources

Jio – The largest 4G network in India offers high speed mobile internet connection & an engaging digital ecosystem for a seamless digital experience.


Contact info

  • Lava Lane 4, 27360, Thomasville, United States

  • jio.com

1.1

Bad

TrustScore 1 out of 5

1K reviews

5-star
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Rated 1 out of 5 stars

The father of SLOWEST NETWORK !!!

Itna madarcod slow network haina ki kabhi kabhi, jio ka sim tod taad k phek dene ka mann karta hai, initially I use to think,bit works bad only in town areas but after coming to metropolitan city, the condition of jio network is pathetic !!!

January 30, 2026
Unprompted review
Rated 1 out of 5 stars

Very awful network rate

Very awful network rate . It's not suitable for my 5g network. Many times it had got discontinued or stopped for a 30 mins time period. Not so glad with it!

January 29, 2026
Unprompted review
Rated 2 out of 5 stars

Jio does have some benefits, like providing many premium OTT subscriptions, but it is not at all what I expected.

Jio has some benefits, but the service quality is very disappointing. Network coverage at my location is highly unstable—sometimes it works, sometimes it’s terrible. I recharged ₹350 for 5G mainly for the Jio Hotstar benefit, but for the last 3 days I’m stuck on 4G with no 5G at all.

I contacted customer care multiple times. Every time they promised the issue would be fixed in a few hours, but even after 24 hours since my fifth call, nothing has been resolved. Three days of my plan have been wasted.

Jio is quick to send recharge reminders days before expiry, but extremely slow when it comes to providing proper service. Very frustrating experience.

January 26, 2026
Unprompted review
Rated 1 out of 5 stars

The worldest waste network sim wasting…

Worst 4G network – only name, no speed
Jio 4G is extremely disappointing. The network is unstable, slow, and unreliable. Internet speed drops constantly, calls get disconnected, and even basic browsing feels like 2G. What’s the point of “4G” when pages don’t load and videos keep buffering?
Network coverage is poor, especially indoors. Signal bars show full but data doesn’t work at all. Customer support is useless — only automated replies, no real solutions. Complaints are ignored and problems never get fixed.
Jio focuses on ads and promotions instead of actually improving network quality. This is a waste of money and time. I regret switching to Jio and would not recommend it to anyone who needs stable internet.

January 25, 2026
Unprompted review
Rated 1 out of 5 stars

Very bad

I will remember this Jio SIM network for my entire life—it is so horrible and bad. By bad, I mean extremely bad. No one should use a Jio SIM; it is that terrible.

January 22, 2025
Unprompted review
Rated 1 out of 5 stars

I am worried since last 2 days

I am worried since last 2 days, it is not working at all, recharge has been made expensive, all the plans have been made expensive but the internet is not good with these, my only request to Ambani sir is to remove your Jio.

January 17, 2026
Unprompted review
Rated 1 out of 5 stars

Wanted to Install Jio fiber

Wanted to Install Jio fiber. The technician took around 2200 Rs but said Jio cannot be installed on higher floors.. And have not yet refunded my Money. Spoke to customer care, They said will put amount in wallet. Is this an answer ? I am still waiting for refund.. JIO CHOR HAI 😡

January 17, 2025
Unprompted review
Rated 1 out of 5 stars

I was recharging my main number whilr…

I was recharging my main number whilr jio platform homepage interferes with gpays homepage so that they get a chance to recharge a number that ive not charged in a long time hence forcing customers not to use any other network than theirs, rediculous, i dont like them a bit.

January 16, 2026
Unprompted review
Rated 1 out of 5 stars

JIO AIR FIber scam

Jio seems to have introduced a very “innovative” new business model with Jio AirFiber. The process begins when you submit a request on their website—promptly followed by a small army of agents calling you, each assuring lightning-fast installation within 24 hours and seamless future support.

The next day, someone appears for verification, collects the payment, and then… the magic happens. After that, there is complete radio silence. No one answers, automated messages lead nowhere, and support becomes as invisible as the service itself.

It’s a remarkably efficient way to separate customers from their money. What’s most surprising is not the experience itself, but that it comes from one of the country’s largest and most respected organizations.

January 2, 2026
Unprompted review
Rated 1 out of 5 stars

Don't buy thier services no respond saying 1 single excuse since years it dosent take two years to solve internet problem i would suggest someone to lawsuit on jio read my review for info about it

Maybe prefer returning the towers to bsnl JIO your service is the worst of all paying 350rs a month for a network worth as shit??? Canf even play games youtube stream hardly works but when i call 199 and put it in hold all networks come net increase speed by alot that time ducking explain and ive been hearing this one ducking single line from two years at Nunber 199 " We understand that your facing internet issues and will continue for next few days we are working to resolve this at this earliest " this ducking single line frim 2yearssss now wtf kind of earliest is this? 2years and still your trying to fix the issue at your earliest? WORST INTERNET SERVICE PROVIDER WOULD NEVER RECOMMENDED i prefer bsnl 200 recharge the is cheaper better and atleast it works regret choosing jio

January 10, 2026
Unprompted review
Rated 1 out of 5 stars

I get very bad experience from jio…

I get very bad experience from jio team, i was complaint about network speed before 2 years but not yet they work on it or i didn't get well network yet
Jio Recharge money increases as expected but network speed cannot be increased

January 9, 2026
Unprompted review

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