J. Jill Reviews 190

The quality of the merchandise has greatly declined with online purchases. Eight out of ten times, I end up returning items. Recently returned a sky blue midi dress twice as both sizes, even the small, fit like a tent.
Shipping and returns are too expensive. Will not use again.

My complaint matches much of what others have said. I will start by saying I will no longer do business with J. Jill. Their products are expensive, but the quality is terrible. I received an order from them last week, one of the items being a quilted black and white jacket. I went to put it on and at that time discovered a tear under the the top button. I contacted the company, and was told to contact customer support for a replacement. I was told by the person I spoke with that he couldn't place an order for the replacement without charging me. I would have to return the item first. Do you know how long that whole process takes? Now, I've been advised that they are out of stock of the expensive jacket I bought. Enough is enough. Stay away from J. Jill.

Purchased an item which was too big (not true to size). Paid US$52 international shipping for the original order, US$26 to return for an exchange, and then was charged another US$52 for postage of the exchanged item. I was then asked for additional postage costs before the item was posted to me. The company would not budge on waiving the additional fees and I cancelled my order. This was the first and last order I made from this company. Very disappointed as this item was a special piece to be taken on an international holiday. Two months of waiting to still not have anything to show for it other than a large postage cost. Buyer beware.

I ordered 2 sweaters from JJill that were on sale and due to be deluvered on February 25, 2023. The USPS delivery driver deemed my apartment vacant and reported that I had moved and left no forwarding address. I actually had just moved in 2 weeks before. This is only relevant because JJill has some deal with UPS where the UPS packages are handed off to USPS at some point for final delivery. If there is any problem you can’t reach the Post Office because everything takes place in a warehouse. What a Cluster. Now for the REALLY RELEVENT COMPLAINT. I spoke to a Customer service Agent immediately. He informed me that the package was being returned to JJill and would be re-sent to me. He said he would make notes. My package got back to JJill on March 3, 2023. Today is March 7 so I called customer service and was told they can’t send my package because of their PROCESS but they can offer me a refund. Apparently all the sweaters like mine are sold out. What happened to my package with my 2 sweaters in it? And what is the process ?Well, they have a process…I asked to speak to a supervisor—The poor first line agent had me on hold for at least 5 minutes and then got back on the call with the same answer. They can’t send my sweaters because they have a Process. I guess the supervisor was too good to join the call. I always liked JJill but I believe we have to part ways. This experience was annoying and convoluted but most of all insulting.

Many years of being bought and sold by venture capitalists has sadly ruined what was once a great company. Fabrics are now poor quality and high maintenance, and tend to wrinkle and/or shrink and/or develop holes no matter how careful you are. Yet they're still charging cashmere prices for what is now polyester, Tencel and rayon. Colors and patterns are ugly, dresses and tops are huge and shapeless, and the vanity sizing is so crazy that an XS top might fit a woman who's an L or XL at any other company! Store staff are still super-nice and very well trained, but there's very little worth buying anymore. I wish J. Jill would fire their incompetent head of design before it's too late.

I ordered online (jjill.com) a embroidered blouse for 39.94 (incl. Shipping) and got it with a hole on a shoulder. Returned it for refund and got 18.94 back. So... almost 20 $ is paid for nothing(((

Ordered a sweater online. Shipping was fast, however the knit was very thin and overall quality was poor so I am going to return it. I have to pay $8.95 for shipping bc their quality control is bad? I am not a serial returner. I am done with JJill.

I got 3 bra's and they were to little. How do I send them back. No information on receipt. What do I do?

I have worn JJill for years, decades really. It was my go-to brand and I loved the quality, pricing and sizing. It has rapidly plummeted and I will never buy another garment after several disappointments. The quality is horrendous. I first noticed this deterioration when purchasing a 2nd top of the same exact item that I liked and the material (although labeled the same) and workmanship was completely different and much lower. The JJill quality has been cheapened and sizing is off, with price points the same as before. Very short-sighted for fast profits and I full expect them to go out of business in the future as others experience this. A great brand ruined.

After this happening twice, I think improvement in the area of online orders and shipping the entire order needs improvement. Order placed, charged for items, and then JJill shipped two of the four. I ordered early to avoid items being out of stock and when an ordered is confirmed and paid for, one can only expect to receive each and every item. Upon calling, the associate was very kind and quickly voided the items not received- yet that wasn’t my goal. Disappointed for the second time - same reason.

Tried to return merchandise at a store from an online order. Poor quality and items not as described. I had the order number on my iPhone along with order details. Store initially refused my return because I didn’t have a paper receipt. Two employees and several rude comments later, I finally got my credit. It took 20 minutes. The store was Ridgedale Mall, Minnetonka, Mn. Oh by the way, the delivery was a week later than indicated on the order. Don’t shop here!

11 days so far with shipping. Can't stand this company. They need to go out of business!! Still waiting for product.

Can you give a ZERO? Ordered several items on Nov. 23rd. Shipping is USPS and UPS. You can't track it. When you email JJill Customer Service to check on it and complain that the 5 - 7 day shipping is now 3 weeks past that... they cite "bad weather and labor shortages". If that is true... then why are other retailers not having the same issue. Take your business elsewhere. I will be returning my entire box IF it arrives.

I for years have shopped JJill, in fact I have not had to purchase capris or long pants in years, which is great because some where along the line JJill changed them, I went from being able to fit into XLP to now not being able to fit into them, even after losing 60 pounds. They are so tight and unflattering, it is awful, they should go back to the pants and capris everyone has loved for years.

I received a gift in the wrong size. I called customer service to fix. Their suggestion was idiotic. Here it is:
1. Buy the right size now, he will place order. My money. Receive when backorder is restocked in 3 weeks.
2. Return gift item to store.
3. Receive store credit.
4. Really? Does this make sense to ANYONE?

Never buy a gift for someone you actually like from this store.

Purchase a sweater on10-31-22 rejected my card twice!! Can’t believe this !! From all the reviews I now understand!! I will cut my card understand why there is nobody in the store shopping

Once again I need to return items I recently purchased. None of the items fit. Ordered sizes I normally wear medium petite. Even down sizing to petite small does not work for me. This has happened so often. I will not be ordering anything else. Sorry

I go to the J.Jill in Garden State Plaza, Paramus, NJ. Lark is always so very helpful and so are the other employees. She will tell me honestly how something looks on me. I love their clothes and the majority of my wardrobe is from there. I do buy when on sale.

This review is for the J Jill at Bridgeport Village in Tigard, Oregon. They advertised a "teacher appreciation" last Friday Sept 2 from 12-8. They said they would have refreshments and a raffle for prizes. I went there. Well the "refreshments" were water and an apple and a small bag of popcorn. The woman had me fill out a raffle ticket and then took it, I assume to throw away. To receive another raffle ticket, I'd have to make a purchase. What a lousy way to honor teachers just to drum up business. If you advertise appreciation, then appreciate by having real refreshments and don't make people have to make a purchase to get a raffle ticket for prizes that may or may not exist. Bad business practice in my opinion. This was the worst "appreciation" I ever had.

BUYER BEWARE!!J Jill used to be my go to for wardrobe. Their products now are garbage. Couldn’t use one piece in my last order. I returned everything. Did not receive a bill for the $8.95 shipping that was the balance on my acct. today I get an email that my acct is past due and the bill is now 40.95. Getting through to a person was nearly impossible and totally aggravating. After much discussion with someone I could hardly understand. The $30 late fee was waived but believe it or not they charged me $2 for a finance charge plus the $8.95. Besides their poor materials their customer service is also trash! Closed my acct and cut up card.. STAY AWAY!