jlnplumbing.co.uk Reviews 

1,061
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 136 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of service and workmanship provided. People frequently highlight the staff as professional, polite, and knowledgeable, often going the extra mile, with efficient customer service and clear communication. Many reviewers appreciate the clear communication, including reminders and notifications when engineers are en route. Engineers are consistently described as tidy, cleaning up after completing their work, and explaining processes thoroughly. Customers also value the company's reliability and trustworthiness for various plumbing and heating needs.

What people talk about most

Service

Reviewers highlight positive aspects of service, consistently praising its efficiency, professionalism, and... See more

Staff

Customers had positive experiences with staff, consistently praising their professionalism, knowledge, and... See more

Customer service

Reviewers mention positive feedback about customer service, consistently highlighting the team's... See more

Quality

Users describe positive interactions with quality, consistently praising the high standard of workmanship and... See more

Customer communications

Clients share positive opinions on contact, highlighting the ease of booking and great communication.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent workmanship carried out by engineer John Nicholls and apprentice. Area was left clean tidy after works were completed. Work that was to be undertaken was explained before starting, explanati... See more

Rated 5 out of 5 stars

I’ve been using JLN for a few years now at my own property and my rented property. JLN are utterly reliable from the second you call them and the girls in the office confirm the booking. To the text y... See more

Rated 5 out of 5 stars

I had my boiler serviced which was done efficiently snd thoroughly by craig and i mentioned i had a pinhole in my bathroom radiator. Craig took photos and within 24 hours i had a quote to replace the... See more

Rated 5 out of 5 stars

Excellent job. Repiped my parents central heating in under 3 days. Professional from start to finish from initial quote, helpful office staff to skilled trades men who were punctual and personable. Ke... See more


Company details

  1. Heating Contractor
  2. Bathroom Remodeler
  3. Boiler Supplier
  4. Gas Engineer
  5. Gas Installation Service
  6. Plumber

Written by the company

Specialists in the installation, service and repair of all domestic boilers, design and installation of heat pump systems, air conditioning and electrical works. We are fully MCS registered and able to claim the governments BUS grant towards a new heat pump system on your behalf. Also, as Heat Geek verified installers, you can be sure of a top quality and highly efficient system.


Contact info

4.9

Excellent

TrustScore 5 out of 5

1K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.9

All reviews

(1,061)

138 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very helpful

Very helpful, came straight round and quoted, very flexible and fitted me in quickly while I was away on holiday, kept up to date with what was going on
Easy to speak and deal with

September 3, 2023
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Reply from jlnplumbing.co.uk

Thank you for your kind words, and also for your custom. We hope to work for you again in the future

Rated 5 out of 5 stars

Flawless

Simple, professional, friendly and tidy. Cannot fault!

August 31, 2023
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Reply from jlnplumbing.co.uk

Thank you for your kind words, and also for your custom. We hope to work for you again in the future

Rated 5 out of 5 stars

Boiler worries

I had some boiler service and a worrying leak. JLN were happy to bring my booking forwards to same day. Also at a good price.

August 31, 2023
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Reply from jlnplumbing.co.uk

Thank you for your kind words, we hope to work with you again!

Rated 5 out of 5 stars

Have used JLN for some electrical…

Have used JLN for some electrical jobs.Guys are very good and prices are reasonable.Working nice and tidy.

August 28, 2023
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Reply from jlnplumbing.co.uk

Thank you for your kind words, a pleasure to work for, we hope to work with you again!

Rated 5 out of 5 stars

Great service

Friendly, knowledgeable and efficient staff

August 30, 2023
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Reply from jlnplumbing.co.uk

Thank you for your kind words, we hope to work with you again!

Rated 4 out of 5 stars

Eliminated the phantom.

Sorted our problematic wc from phantom flushing which we believed to be in imminent danger of overflowing.
We needed to turn off water supply at night in case of flooding.

August 30, 2023
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Reply from jlnplumbing.co.uk

Thank you for taking the time to leave this review, we are glad we could help!

Rated 5 out of 5 stars

JLN plumbing now do electrics

Always use JLN for plumbing and boiler issues, but have never used their newly added Electrician before today. Rich Thompson was booked to replace my security light, and arrived promptly, did the job efficiently and cleared up after. All the usual JLN professionalism and I'm very happy.

August 18, 2023
Unprompted review
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Reply from jlnplumbing.co.uk

Thank you so much for your continued loyalty to JLN, always a pleasure to work for you!

Rated 5 out of 5 stars

5* Service - Best of the best

Having previously had JLN come to service our boiler and do our gas safety certificate and always having been impressed by how friendly knowledgable and professional everyone we dealt with was, we were adamant JLN were the right company to do our air conditioning installation when we were finally able to buy our first home.

We were fortunate enough to have JLN come out to install our whole home air conditioning system last week, initially we had the owner Jim and what can only be described as project manager of the troupe Scott (was also on the tools more than just about anyone else!) come out to survey our house for the initial quote, both of them exceedingly knowledgable and polite, really interested to listen to the what and the how of how we wanted our installation to go.

The week of the installation we had the lads Paddy, Jamie, Craig, Josh and Scott (two Scott’s on a work site is great fun!) and new addition Rich on electrics attend and the work began!

From start to finish the guys were respectful of maintaining a clean tidy work area, dust sheets went down on all the carpets to protect them and keep them clean, advice was given to support in moving furniture to reduce risk where appropriate and the lads clearly took a great deal of pride in their work. Living in a new build we have had a plethora of trades through this house for remedial and snags and we haven’t yet met a group of trades as good and as courteous as these guys. A huge credit to the company honestly.

Air conditioning when installing 5 indoor units and two outdoor units is always going to be quite an invasive process in terms of the amount of work required, the guys genuinely made it look effortless.

Where there were decisions of preference to be made I was always consulted and given clear simple explanations and reccomend actions on the course of the installation.

The installation has been done immaculately well, all the units are absolutely spot on all the trunking and conduit is absolutely perfectly level and the guys took their time to get these details right, something I am particularly happy about.

The amazing experience doesn’t end there, the supplier had an issue during the run up to our installation where one of our outdoor units for the air con was damaged in transit into the uk, the team prepared me for the worst that they would do everything bar that and have to come back when the replacement was in stock again, but the lovely Fay in the office even managed to get the replacement unit in and on site for the last day of the install!! What a result a well organised team effort can achieve!

Wouldn’t hesitate in the slightest to recommend JLN for your air conditioning install. Thanks again to the whole team for a first class experience.

July 30, 2023
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Reply from jlnplumbing.co.uk

Our team very much appreciate your feedback and value your custom. Thanks again! We look forward to working with you again in the future.

Rated 5 out of 5 stars
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Reply from jlnplumbing.co.uk

Thank you for taking the time to leave this great feedback, we really appreciate this, and your custom. We look forward to working with you again in the future.

Rated 5 out of 5 stars

Amazing service from start to finish

Amazing service from start to finish
The nicest work men you'll ever meet & quality work. A massive thanks also to Kerrie on reception, who got back to me straight away & sorted all my appointment. Thankyou .

August 1, 2023
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Reply from jlnplumbing.co.uk

Thank you for taking the time to leave this great feedback, we really appreciate this, and your custom. We look forward to working with you again in the future.

Rated 5 out of 5 stars

Great Job

On time, quick friendly & excellent work

July 30, 2023
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Reply from jlnplumbing.co.uk

Thank you for this kind feedback, we value it. We are so pleased you are happy and look forward to working with you again in the future!

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