jlnplumbing.co.uk Reviews 

1,061
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 136 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of service and workmanship provided. People frequently highlight the staff as professional, polite, and knowledgeable, often going the extra mile, with efficient customer service and clear communication. Many reviewers appreciate the clear communication, including reminders and notifications when engineers are en route. Engineers are consistently described as tidy, cleaning up after completing their work, and explaining processes thoroughly. Customers also value the company's reliability and trustworthiness for various plumbing and heating needs.

What people talk about most

Service

Reviewers highlight positive aspects of service, consistently praising its efficiency, professionalism, and... See more

Staff

Customers had positive experiences with staff, consistently praising their professionalism, knowledge, and... See more

Customer service

Reviewers mention positive feedback about customer service, consistently highlighting the team's... See more

Quality

Users describe positive interactions with quality, consistently praising the high standard of workmanship and... See more

Customer communications

Clients share positive opinions on contact, highlighting the ease of booking and great communication.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent workmanship carried out by engineer John Nicholls and apprentice. Area was left clean tidy after works were completed. Work that was to be undertaken was explained before starting, explanati... See more

Rated 5 out of 5 stars

I’ve been using JLN for a few years now at my own property and my rented property. JLN are utterly reliable from the second you call them and the girls in the office confirm the booking. To the text y... See more

Rated 5 out of 5 stars

I had my boiler serviced which was done efficiently snd thoroughly by craig and i mentioned i had a pinhole in my bathroom radiator. Craig took photos and within 24 hours i had a quote to replace the... See more

Rated 5 out of 5 stars

Excellent job. Repiped my parents central heating in under 3 days. Professional from start to finish from initial quote, helpful office staff to skilled trades men who were punctual and personable. Ke... See more


Company details

  1. Heating Contractor
  2. Bathroom Remodeler
  3. Boiler Supplier
  4. Gas Engineer
  5. Gas Installation Service
  6. Plumber

Written by the company

Specialists in the installation, service and repair of all domestic boilers, design and installation of heat pump systems, air conditioning and electrical works. We are fully MCS registered and able to claim the governments BUS grant towards a new heat pump system on your behalf. Also, as Heat Geek verified installers, you can be sure of a top quality and highly efficient system.


Contact info

4.9

Excellent

TrustScore 5 out of 5

1K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.9

All reviews

(1,061)

138 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

A great company to deal with.

A great company to deal with.
Have my boiler serviced with these every year give and full confidence they do a great job.
Mike who just serviced boiler and fitted a new thermostat much better than old one.
He ran through how worked set me with it nothing was to much trouble a great guy an asset to the company.
Keep up the good work guys.

January 16, 2026
Unprompted review
Rated 5 out of 5 stars

Fast, efficient and polite service

I contacted JLN Plumbing first thing in the morning, explaining my show was tripping out the electrics.
They sent an engineer in the afternoon who replaced the shower power line.
Very efficient and polite engineer.
Great service. This is my second time using them

February 2, 2026
Unprompted review
Rated 5 out of 5 stars

A Happy Customer.

Today I had my annual service on my combi boiler. I received a text message before to say the engineer was on his way and you can track their journey to you if you want to. Aaron, a friendly and polite person arrived on time and carried out the service leaving no mess behind. If your reading this doing some research for a company use then I definitely recommend you give them a call.

February 4, 2026
Unprompted review
Rated 5 out of 5 stars

Knowledgeable and efficient

I found JLN to have very knowledgeable and efficient engineers who keep to time and leave a job well done. They have carried out both a boiler repair and performed a heat pump feasibility and I would be very happy to recommend this company.

December 12, 2025
Unprompted review
Rated 5 out of 5 stars

Good local company

Great friendly service from a great company. Have used JLN before and they always do a good job unlike the big companies who don’t really care

January 24, 2026
Unprompted review
Rated 5 out of 5 stars

Boiler Replacement

I contacted JLN following a recommendation, when our insurance company failed to provide us with any assistance after our central heating boiler broke down. We were left without any heating for two and a half weeks in mid November.
I contacted JLN and spoke to Annette who, in light of our situation, did her best to book in the earliest date to replace the boiler.
Jack carried out the work. He was punctual, polite, friendly and hard working. He explained the process clearly to us. Jack visited again with an apprentice, Jamie, to carry out additional work on a radiator that he’d identified earlier as not functioning properly. Another engineer, Craig, also came to repair a fault in the existing heating system and was also very professional and helpful. All three engineers respected our property and cleaned up after the work.
I would have no hesitation in using JLN again.

December 4, 2025
Unprompted review
Rated 5 out of 5 stars

5* Customer service

Always an excellent experience & outcome with JLN. From the staff in the office to the engineers in your home, they understand your problem & work speedily to resolve it. Lovely people & a prompt & effective service.

January 16, 2026
Unprompted review
Rated 5 out of 5 stars

New tap and waste.

Very polite pleasant young men. Did the job carefully and thoroughly, clearing up after themselves. In addition they sorted out a smelly kitchen drain.
Most recent JLN visit of many including big jobs. Always excellent.

January 14, 2026
Unprompted review

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