jlnplumbing.co.uk Reviews 

1,061
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 136 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of service and workmanship provided. People frequently highlight the staff as professional, polite, and knowledgeable, often going the extra mile, with efficient customer service and clear communication. Many reviewers appreciate the clear communication, including reminders and notifications when engineers are en route. Engineers are consistently described as tidy, cleaning up after completing their work, and explaining processes thoroughly. Customers also value the company's reliability and trustworthiness for various plumbing and heating needs.

What people talk about most

Service

Reviewers highlight positive aspects of service, consistently praising its efficiency, professionalism, and... See more

Staff

Customers had positive experiences with staff, consistently praising their professionalism, knowledge, and... See more

Customer service

Reviewers mention positive feedback about customer service, consistently highlighting the team's... See more

Quality

Users describe positive interactions with quality, consistently praising the high standard of workmanship and... See more

Customer communications

Clients share positive opinions on contact, highlighting the ease of booking and great communication.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent workmanship carried out by engineer John Nicholls and apprentice. Area was left clean tidy after works were completed. Work that was to be undertaken was explained before starting, explanati... See more

Rated 5 out of 5 stars

I’ve been using JLN for a few years now at my own property and my rented property. JLN are utterly reliable from the second you call them and the girls in the office confirm the booking. To the text y... See more

Rated 5 out of 5 stars

I had my boiler serviced which was done efficiently snd thoroughly by craig and i mentioned i had a pinhole in my bathroom radiator. Craig took photos and within 24 hours i had a quote to replace the... See more

Rated 5 out of 5 stars

Excellent job. Repiped my parents central heating in under 3 days. Professional from start to finish from initial quote, helpful office staff to skilled trades men who were punctual and personable. Ke... See more


Company details

  1. Heating Contractor
  2. Bathroom Remodeler
  3. Boiler Supplier
  4. Gas Engineer
  5. Gas Installation Service
  6. Plumber

Written by the company

Specialists in the installation, service and repair of all domestic boilers, design and installation of heat pump systems, air conditioning and electrical works. We are fully MCS registered and able to claim the governments BUS grant towards a new heat pump system on your behalf. Also, as Heat Geek verified installers, you can be sure of a top quality and highly efficient system.


Contact info

4.9

Excellent

TrustScore 5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(1,061)

138 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

5 star service

I had my boiler serviced which was done efficiently snd thoroughly by craig and i mentioned i had a pinhole in my bathroom radiator. Craig took photos and within 24 hours i had a quote to replace the radiator. It wasnt an urgent job but Jln booked me in quickly. Yesterday Craig fitted the new radiator so all is good. I give 5 stars all round as the teamwork between the office staff and fitters are first class. Highly recommended.

January 7, 2026
Unprompted review
Rated 5 out of 5 stars

the engineer arrived within the agreed…

the engineer arrived within the agreed timeslot. He explained fully what he was doing and the tests / actions he was carrying out. Throughout his visit he showed he was knowledgeable , professional and friendly. He identified the problem and fixed it . Very satisfied with the service provided and would definitely recommend them.

January 5, 2026
Unprompted review
Rated 5 out of 5 stars

I couldn’t be happier with my boiler…

I couldn’t be happier with my boiler replacement. From start to finish, the service was professional, efficient, and stress-free. The engineers arrived on time, explained everything clearly, and completed the work to a very high standard. They were tidy, respectful of my home, and made sure everything was working perfectly before they left. The new boiler is running great and has already made a big difference. Excellent service and great value — I would highly recommend them to anyone needing a boiler replacement.

January 7, 2026
Unprompted review
Rated 5 out of 5 stars

First contact with JLN Plumbing very positive

Our Plumber\heating specialist 'John' was very customer focused and provide an almost step by step guide to what he was doing to resolve the issue as well as information about the system and the best way forward to prevent future issues. Both myself & my wife really appreciated his technical ability and the explanation of why he was recommending a very positive option to help for the future. We are using again and accepting his advice.

January 5, 2026
Unprompted review
Rated 5 out of 5 stars

All good

All good. Like the notification and tracking info to notify when the engineer is travelling / estimated time of arrival for appointment
Boiler service sorted, quick, efficient, no hassle - so all good.

December 20, 2025
Unprompted review
Rated 5 out of 5 stars

JLN…Perfect gentleman great service

I would like to say how pleased I am at the thoughtfulness of the heating engineers that came and put my new boiler in on Wednesday.
Lawrence and Keiron were absolutely perfect so respectable towards me and my property , so polite and caring. JLN thank you for you help with getting sorted so quickly and more importantly to me was how clean and tidy everything was when completed. Perfect gentlemen such a caring company
Would highly reccomend your company
Thank you.

December 9, 2025
Unprompted review
Rated 5 out of 5 stars

Total commitment to support customers

JLN are always there to give the support you require. 100% support from a First class company. I would always recommend. Even when it's tough to diagnose they continue to be fair and go the extra mile. Thank you

December 8, 2025
Unprompted review
Rated 5 out of 5 stars

Extremely efficient service

Extremely efficient service. Arranged my booking at short notice. Engineers are very friendly and polite. Notification of when the engineer is on the way is really helpful. Engineers leave the work area clean and tidy and explain what they have done.

One of the best companies I have had home repairs/maintenance done from. So many companies are unreliable and do not take care in there work, but I have never had this problem with JLN. Have used them for years and will continue to do so.

December 9, 2025
Unprompted review
Rated 5 out of 5 stars

Another fantastic visit from JLN

Made an enquiry for some electrical work over the weekend, within 2 working days JLN were on site and all sorted within an hour! Second time using JLN electrical services, very professional and top quality.

December 2, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent experience

What fantastic service. Booked job, was keep up to date about booking, time of arrival etc. the gas engineer was polite, considerate and did an excellent job. Very efficient and reliable service. Couldn’t be happier

December 1, 2025
Unprompted review
Rated 5 out of 5 stars

Great communication and updates on the…

Great communication and updates on the engineers arrival. The Engineer was on time and was very polite and helpful. He completed the service in good time and cleaned up after himself. Nice chap. Only positives to comment on.

November 24, 2025
Unprompted review
Rated 5 out of 5 stars

James Lacey of JLN Plumbing came around…

James Lacey of JLN Plumbing came around my house to carry out a survey to install a heat pump. Unfortunately, there wasn't a suitable place to cite a pump on my property and rather than to put the pump in a unsightly place James was honest enough to inform me not to install the pump even though this meant him losing business. I admire James's honesty and professionism and would use him in any future plumbing work.

November 19, 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look