jlnplumbing.co.uk Reviews 

1,061
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 136 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of service and workmanship provided. People frequently highlight the staff as professional, polite, and knowledgeable, often going the extra mile, with efficient customer service and clear communication. Many reviewers appreciate the clear communication, including reminders and notifications when engineers are en route. Engineers are consistently described as tidy, cleaning up after completing their work, and explaining processes thoroughly. Customers also value the company's reliability and trustworthiness for various plumbing and heating needs.

What people talk about most

Service

Reviewers highlight positive aspects of service, consistently praising its efficiency, professionalism, and... See more

Staff

Customers had positive experiences with staff, consistently praising their professionalism, knowledge, and... See more

Customer service

Reviewers mention positive feedback about customer service, consistently highlighting the team's... See more

Quality

Users describe positive interactions with quality, consistently praising the high standard of workmanship and... See more

Customer communications

Clients share positive opinions on contact, highlighting the ease of booking and great communication.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent workmanship carried out by engineer John Nicholls and apprentice. Area was left clean tidy after works were completed. Work that was to be undertaken was explained before starting, explanati... See more

Rated 5 out of 5 stars

I’ve been using JLN for a few years now at my own property and my rented property. JLN are utterly reliable from the second you call them and the girls in the office confirm the booking. To the text y... See more

Rated 5 out of 5 stars

I had my boiler serviced which was done efficiently snd thoroughly by craig and i mentioned i had a pinhole in my bathroom radiator. Craig took photos and within 24 hours i had a quote to replace the... See more

Rated 5 out of 5 stars

Excellent job. Repiped my parents central heating in under 3 days. Professional from start to finish from initial quote, helpful office staff to skilled trades men who were punctual and personable. Ke... See more


Company details

  1. Heating Contractor
  2. Bathroom Remodeler
  3. Boiler Supplier
  4. Gas Engineer
  5. Gas Installation Service
  6. Plumber

Written by the company

Specialists in the installation, service and repair of all domestic boilers, design and installation of heat pump systems, air conditioning and electrical works. We are fully MCS registered and able to claim the governments BUS grant towards a new heat pump system on your behalf. Also, as Heat Geek verified installers, you can be sure of a top quality and highly efficient system.


Contact info

4.9

Excellent

TrustScore 5 out of 5

1K reviews

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No recent history of asking for reviews

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4.9

All reviews

(1,061)

138 reviews in the last 12 months

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Rated 5 out of 5 stars

Heat Pump Cascade Project

JLN have completed a complex project involving a cascade heat pump system and comprehensive set of repiping and radiator changes. This was a major project coming at significant cost and my expectations were high. The team at JLN have been excellent in meeting those expectations.

I was very impressed with the scoping of the project by Jim including the initial survey and dealing with my many questions and adjustments until we arrived at a solution which I was happy with. The quote was in line with other installers I approached, though I felt Jim had the best understanding of the project and that is why I went with JLN.

The installation took over two weeks and was largely completed by Scott, Connor & Josh who were also excellent, making good progress with the changes while keeping me up to date with any questions or problems. They were easy to have in the house and happily worked round our schedule if needed which was very welcome with a toddler to look after.

After the project completion the heat pumps have worked brilliantly and are keeping the house warm while running efficiently. The team were quick to sort out a few teething issues and the support has been excellent while getting to grips with a new style of heating system.

I would happily recommend JLN to anyone for similar works and they will be my go-to for any future maintenance and changes.

November 1, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

You are kept well informed with confirmation of date, name of engineer and when they are on their way to you. Staff are very friendly and helpful and leave everything clean and tidy before they leave.

November 8, 2025
Unprompted review
Rated 5 out of 5 stars

STOP your searching

STOP your searching. If you are looking for a honest, professional and reasonably priced heating specialist then JLN is the only team you need. They have just finished installing a complete central heating system in our new home. From the start you get professionalism and transparency. Jim, Scott and their whole team are top of their game. They take the time to go through what you are looking for, explain the best systems for you and why. They are incredibly knowledgeable in their field. We have moved several times throughout the years and have used several different heating specialists, but these guys are on another level. If you are looking for reliable, honest and knowledgeable team, then these guys are your men. For such a high standard of service you expect to pay high prices, but their pricing was also incredibly competitive and reasonable. We can definitely vouch from experience that they really do offer a premier service , as advertised. Thank you so much guys, will recommend you to everyone we know! It’s a 10/10 from us !

October 24, 2025
Unprompted review
Rated 5 out of 5 stars

Guy was lovely

Guy was lovely, arrived well within the time estimate, left my home spotless and was a reasonable price. Have used these guys for a while and never had any problems. I can definately recommend them :)

November 4, 2025
Unprompted review
Rated 5 out of 5 stars

A superb business, who do as they say!! Correctly

I cannot recommend this business enough, superb communication from Faye, unprecedented expertise from Scott whom both sorted our new Vaillant air source system & trained me also. Professional, greatly appreciated to sort our new system - credit to JLN Plumbing, I must stress that’s it’s refreshing to receive proper tradesman whom are qualified to do what they say. A+++++

October 31, 2025
Unprompted review
Rated 5 out of 5 stars

Jln plumbing are excellent

Jln plumbing were excellent from start to finish. Came out to give a quote in emailed me the full quote within 24hrs, no pressure to accept and gave ten days to compare others etc. They were competitively priced and had availability within a week to complete the job. Great communication and gave me a 5 hour slot for the day. Text the morning and an hour before to let me know they were coming. Did a fantastic job, very professional, tested the system and cleaned everything before they went. Cannot recommend enough. A big thanks from a nice warm household!

October 30, 2025
Unprompted review
Rated 5 out of 5 stars

Rich

Rich , Mick and the lad did a great job. Would highly recommend and will be using in the future.

October 24, 2025
Unprompted review
Rated 5 out of 5 stars

This company is a joy to deal with

This company is a joy to deal with. Friendly, professional and promptly reactive. We needed to replace two radiators but in two phases (1) remove the old ones prior to decoration of the room and then (2) installing the new ones.
The operators were clean, professional and highly house trained in cleaning up as they departed. We have no hesitation in giving a 110% recommendation.

October 20, 2025
Unprompted review
Rated 5 out of 5 stars

New heat pump install

Over the past two years, I’ve been renovating my property, and JLN has been instrumental throughout the process. They carried out all the pipework and provided comprehensive reports on heat loss calculations and radiator sizing requirements. Today, they successfully completed the installation of a Vaillant heat pump system.

I’m incredibly grateful to the entire team for their expert guidance, prompt responses to my many questions, and consistently high standard of workmanship. I wouldn’t hesitate to recommend JLN to friends, family, or anyone considering a heat pump system—and I’ll certainly be working with them again on my next project.

October 16, 2025
Unprompted review

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