jlnplumbing.co.uk Reviews 

1,061
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 136 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of service and workmanship provided. People frequently highlight the staff as professional, polite, and knowledgeable, often going the extra mile, with efficient customer service and clear communication. Many reviewers appreciate the clear communication, including reminders and notifications when engineers are en route. Engineers are consistently described as tidy, cleaning up after completing their work, and explaining processes thoroughly. Customers also value the company's reliability and trustworthiness for various plumbing and heating needs.

What people talk about most

Service

Reviewers highlight positive aspects of service, consistently praising its efficiency, professionalism, and... See more

Staff

Customers had positive experiences with staff, consistently praising their professionalism, knowledge, and... See more

Customer service

Reviewers mention positive feedback about customer service, consistently highlighting the team's... See more

Quality

Users describe positive interactions with quality, consistently praising the high standard of workmanship and... See more

Customer communications

Clients share positive opinions on contact, highlighting the ease of booking and great communication.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent workmanship carried out by engineer John Nicholls and apprentice. Area was left clean tidy after works were completed. Work that was to be undertaken was explained before starting, explanati... See more

Rated 5 out of 5 stars

I’ve been using JLN for a few years now at my own property and my rented property. JLN are utterly reliable from the second you call them and the girls in the office confirm the booking. To the text y... See more

Rated 5 out of 5 stars

I had my boiler serviced which was done efficiently snd thoroughly by craig and i mentioned i had a pinhole in my bathroom radiator. Craig took photos and within 24 hours i had a quote to replace the... See more

Rated 5 out of 5 stars

Excellent job. Repiped my parents central heating in under 3 days. Professional from start to finish from initial quote, helpful office staff to skilled trades men who were punctual and personable. Ke... See more


Company details

  1. Heating Contractor
  2. Bathroom Remodeler
  3. Boiler Supplier
  4. Gas Engineer
  5. Gas Installation Service
  6. Plumber

Written by the company

Specialists in the installation, service and repair of all domestic boilers, design and installation of heat pump systems, air conditioning and electrical works. We are fully MCS registered and able to claim the governments BUS grant towards a new heat pump system on your behalf. Also, as Heat Geek verified installers, you can be sure of a top quality and highly efficient system.


Contact info

4.9

Excellent

TrustScore 5 out of 5

1K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.9

All reviews

(1,061)

138 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent end to end service and work…

Excellent end to end service and work delivery. The office and engineering staff clearly explained their processes and work with constant communication (electronic and verbal) to get the job done. The engineer was really experienced, tidy and explained what repair were made and why/cause of the of the damage. I would highly recommend JLN 👍

October 8, 2025
Unprompted review
Rated 5 out of 5 stars

I tested the warranty and can confirm they're good!

Sadly I had a slight issue with my installation, but I told them and they quickly organised someone to come and correct it. They did so perfectly!

The initial design and installation was excellent. And follow up support has been superb so far.

Highly recommend JLN Plumbing. They do good work and stand by it.

September 30, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent job

Excellent job. Repiped my parents central heating in under 3 days. Professional from start to finish from initial quote, helpful office staff to skilled trades men who were punctual and personable. Kept us informed throughout the job. Cleaned up well. I would highly recommend them.

September 30, 2025
Unprompted review
Rated 5 out of 5 stars

JLN Plumbing & Electrics

I really cannot recommend them highly enough. We have just moved house and needed a variety of electrical work done. On recommendation we contacted JLN and were not let down. From quote to completion (they even vacuumed the brick dust in the garden). Extremely polite and conscientious individuals. A definite 5 star experience !

October 2, 2025
Unprompted review
Rated 5 out of 5 stars

New boiler fitted

JLN arrived 8.20 and got straight on with the work. They were very efficient and we had no disruption. Checked all radiators and gas appliances and talked us through our new boiler. Overall a great job. Would highly recommend.

October 1, 2025
Unprompted review
Rated 5 out of 5 stars

I wish there were more companies out there like this one

Sadly required 2 new boilers in the last 2 months [different buildings]. One for elderly father. John is so knowledgeable. his skill and workmanship are something that is sadly seen rarely these days. His pipe work was like a work of art on both installs. John and Patrick were polite, quiet, tidy and efficient without compromising the quality of their work. Highly highly recommend this company. Every dealing with them has been excellent.

January 21, 2025
Unprompted review
Rated 5 out of 5 stars

I used JLN's excellent new electrician service…

I used JLN's new electrician service for the 1st time. As I expected, JLN's very high standards were all part of the service. I particularly appreciated how quiet and tidy Rich was, and how he cleaned up so well. All on top of a first rate job (replacing lights in kitchen and bathroom) with minimal fuss. Excellent Value. Thank you. Highly Recommended

March 15, 2024
Unprompted review
Rated 5 out of 5 stars

Thank you

Arrived when they said they would. Scott was informative and efficient.Excellent service

January 3, 2024
Rated 5 out of 5 stars

Had new boiler controls fitted

Had new boiler controls fitted. Faye on reception was great at getting all my queries answered, and Craig the fitter was really great and knowledgeable about the product - answering questions and giving me tips and tricks before he left!

January 3, 2024
Rated 5 out of 5 stars

JLN Boiler Replacement

JLN replaced my faulty gas CH boiler with a new model in a fully professional manner. They had, previously, quoted and advised an installation date/time, including identity of engineers; all of which they adhered to. The engineers were excellent, being utterly professional and very pleasant, going in my opinion the “extra mile”.

January 2, 2024
Rated 5 out of 5 stars

kitchen tap replacement

Simple to order, a replacement tap and fitting package.
Prompt arrangement for fitting
Good communication for appointment
The gentleman arrived on time, he was extremely efficient in completing the task.
He was friendly, helpful and professional.
The work area was left clean and tidy.
Would definitely recommend to anyone looking for a kitchen tap replacement.

January 4, 2024

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