jlnplumbing.co.uk Reviews 

1,061
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 136 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of service and workmanship provided. People frequently highlight the staff as professional, polite, and knowledgeable, often going the extra mile, with efficient customer service and clear communication. Many reviewers appreciate the clear communication, including reminders and notifications when engineers are en route. Engineers are consistently described as tidy, cleaning up after completing their work, and explaining processes thoroughly. Customers also value the company's reliability and trustworthiness for various plumbing and heating needs.

What people talk about most

Service

Reviewers highlight positive aspects of service, consistently praising its efficiency, professionalism, and... See more

Staff

Customers had positive experiences with staff, consistently praising their professionalism, knowledge, and... See more

Customer service

Reviewers mention positive feedback about customer service, consistently highlighting the team's... See more

Quality

Users describe positive interactions with quality, consistently praising the high standard of workmanship and... See more

Customer communications

Clients share positive opinions on contact, highlighting the ease of booking and great communication.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent workmanship carried out by engineer John Nicholls and apprentice. Area was left clean tidy after works were completed. Work that was to be undertaken was explained before starting, explanati... See more

Rated 5 out of 5 stars

I’ve been using JLN for a few years now at my own property and my rented property. JLN are utterly reliable from the second you call them and the girls in the office confirm the booking. To the text y... See more

Rated 5 out of 5 stars

I had my boiler serviced which was done efficiently snd thoroughly by craig and i mentioned i had a pinhole in my bathroom radiator. Craig took photos and within 24 hours i had a quote to replace the... See more

Rated 5 out of 5 stars

Excellent job. Repiped my parents central heating in under 3 days. Professional from start to finish from initial quote, helpful office staff to skilled trades men who were punctual and personable. Ke... See more


Company details

  1. Heating Contractor
  2. Bathroom Remodeler
  3. Boiler Supplier
  4. Gas Engineer
  5. Gas Installation Service
  6. Plumber

Written by the company

Specialists in the installation, service and repair of all domestic boilers, design and installation of heat pump systems, air conditioning and electrical works. We are fully MCS registered and able to claim the governments BUS grant towards a new heat pump system on your behalf. Also, as Heat Geek verified installers, you can be sure of a top quality and highly efficient system.


Contact info

4.9

Excellent

TrustScore 5 out of 5

1K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.9

All reviews

(1,061)

138 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent work by JLN Plumbing & Heating

We contacted JLN Plumbing & Heating to discuss replacing our old conventional boiler for a new combi boiler. In a very short time, we were visited by a service manager Paul. Paul was very professional and helpful explaining all aspects of the required work, listening to our ideas, and produced quotes very fast. Later he also suggested a pipework which was less damaging for our house and fitted perfectly our expectations, saving time and cost. This quite complicated work was perfectly done by the installation engineer Scott and Patrick and their colleagues. They were very polite, did their work properly, always left the place clean, with minimum interruption of our normal life during these cold days. The installed boiler, the heating system and the hot water supply work excellent. We are very satisfied with the JLN team and recommend this company to everyone.

November 30, 2023
Rated 5 out of 5 stars

No report was logged with the principal…

The engineer turned up at the property promptly as earlier arranged. Was very professional and quickly and efficiently went about his work and was out after doing all he had to do as per his contract brief.

November 30, 2023
jlnplumbing.co.uk logo

Reply from jlnplumbing.co.uk

Good Afternoon Michael, Unfortunately, I feel you may have been misled here. We visited you on 1st December, and an email with a quotation was sent to Corgi Home Plan on 1st December at 2:20 pm. We did not hear from them until yesterday, 5th December when they requested further information that they had not originally asked for. I am happy to send you copies of all of this correspondence as proof that we provided you with the same quick and efficient service that all of our customers receive. Please contact me directly with your email address if you would like to receive copies of the information for your records. My email address is faye@jlnplumbing.co.uk

Rated 5 out of 5 stars

Call out - Boiler issue

Called out engineer as my condenser boiler kept making whining noises. Brendan throughly checked the boiler & assured us there was nothing wrong with it. Gave sound advice & was very knowledgeable. Really happy with the whole process, from the booking appt, call out & advice.

December 1, 2023
Rated 5 out of 5 stars

Excellent Company, Fully recommended

I fully recommend this company. They replaced my Mums boiler for her and did a fantastic job. They were very professional, knowledgeable, on time and very respectful and polite. They did an excellent job and she is very happy with the new boiler installation. They also provided me some advice with my heat pump as well and were extremely helpful. Companies like this are almost impossible to find these days and I am so pleased to have found such a good reliable company. Thank you to everyone at JLN for such good service.

November 16, 2023
Unprompted review
Rated 5 out of 5 stars

Warm and clean again!

We had a new boiler installed by Scott and his colleague. He was a superstar!! Everything was completed in good time in a very professional yet friendly manner. I also have to send thanks to Kerry, who organised our job as soon as she possibly could, knowing that we were without any hot water or heating. I cannot thank JLN enough for the great job.

December 1, 2023
Rated 5 out of 5 stars

Boiler pump replaced by Craig this…

Boiler pump replaced by Craig this morning. He's very knowledgeable, efficient and friendly. So grateful for his efforts. Would not hesitate to contact JLN again, or recommend the company.
Also leaking tap repaired by George a few days ago, who was equally helpful and skilled.
Admin staff also knowledgeable and helpful when discussing problem and arranging visits.
Thank you

November 30, 2023
Rated 5 out of 5 stars

Had gas and fire service done

Had gas and fire service done. I also needed some advice on central heating issues. Craig was super helpful, friendly, efficient and knowledge!

I really appreciate a kind tradesperson and someone who cracks on with their job.

Would highly recommend! Excellent service.

November 30, 2023
Unprompted review
Rated 5 out of 5 stars

A great, hassle-free service!

Booking online was easy.
Engineer was on time, efficient, polite & cleaned up after himself. He explained what he’d done & what the readings meant.
Easy to pay with contactless card, invoice & receipt sent by email.
A great, hassle-free service - just what you need!

November 1, 2023

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