The Jo & Joe Collection Reviews 143

TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 106 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the products for their excellent quality, comfort, and stylish designs, often highlighting the wide range of colors and choices available. Many appreciate the value for money, finding the items reasonably priced for their quality. The delivery service is consistently described as quick and efficient, with many orders arriving within a few days. Reviewers also found the ordering process straightforward and user-friendly. However, some people were dissatisfied with the durability of certain products, noting issues like soles detaching or inner linings collapsing after a few months of use.

What people talk about most

Product

Customers consistently note positive experiences with product. Many reviewers praise the comfort, quality,... See more

Quality

Clients share positive opinions on quality. Many reviewers praise the good quality and value for money of... See more

Delivery service

Reviewers mention positive feedback about delivery service. Customers frequently praise the speed of... See more

Order

Users describe positive interactions with order. Many customers found the ordering process easy and... See more

Value for money

Customers consistently report positive experiences with value for money. Many reviewers found the products to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I ordered sandals which were delivered in an impressive 2 days. Unfortunately though I loved the sandals one was too big. I phoned and spoke to Deborah Perry who as the system was down went to their w... See more

Company replied

Rated 5 out of 5 stars

I ordered a pair of Veronica touch fastening slippers just after lunch on Wednesday & they were delivered the next morning! Lovely slippers, just had to order a size larger than usual as my normal... See more

Company replied

Rated 5 out of 5 stars

Sandals are very comfortable and easy to wear. Although I asked for express delivery Post Office delivery did not delivery until the next day........not Jo & Joe's fault but post office, cannot rely o... See more

Company replied

Rated 5 out of 5 stars

I ordered two pairs of shoes from Jo and Joe at 2.30 on Wednesday afternoon and they were delivered at lunchtime on Friday, that’s really quick delivery. I’ve had this style before, so knew what to ex... See more

Company replied


Company details

  1. Shoe Store

Written by the company

At Jo & Joe, we interpret the latest footwear trends with an eye for styles that last—bringing you wearable fashion at affordable prices. Each season, we work hard to deliver variety and creativity across our collections. You probably know us best for our iconic ladies' tassel leather moccasins, available in a stunning range of colours. Whether dressed up or down, they’re smart, chic, and timeless. We're also proud of our luxurious slipper range, many of which come beautifully packaged in gift boxes—perfect for treating yourself or someone special.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

143 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Have used Jo and Jo previously great…

Have used Jo and Jo previously great shoes just what I wanted and delivery was prompt.

July 25, 2025
Unprompted review
The Jo & Joe Collection logo

Reply from The Jo & Joe Collection

Hi Christine, thank you so much for your continued support and kind words!

We’re delighted to hear that you’re happy with your shoes and that delivery was prompt. It means a lot to us to have returning customers like you – we truly appreciate it!

Rated 5 out of 5 stars

What BEST SLIPPERS EVER!!!!!!made my experience great was the…

What made my experience great was the fact I got slippers to fit! I have a swollen foot and it is hard to get shoes or slippers to fit, until I came across joand joes slippers when out shopping with my sister, I loved them so much I bought another pair from your company. Now I know where I can get slippers and shoes to fit I will be buying in furture.

August 4, 2025
Unprompted review
The Jo & Joe Collection logo

Reply from The Jo & Joe Collection

Wow – what a wonderful review! Thank you so much for your kind words!

We’re absolutely thrilled to hear that you found slippers that truly fit and feel comfortable, especially when it's been a challenge in the past. That means the world to us. Knowing our slippers made such a difference for you really makes our day!

Rated 5 out of 5 stars

Had accidentally put incorrect delivery…

Had accidentally put incorrect delivery address but after contacting the company they changed the address to correct one. Sandals arrived promptly but unfortunately were too large. I returned them and refund was in my account within 2 days of receiving them. Can’t fault their customer service - well done!

July 25, 2025
Unprompted review
The Jo & Joe Collection logo

Reply from The Jo & Joe Collection

Thank you so much for your kind words and for taking the time to share your experience!

We’re really glad we could help quickly update your delivery address and that the return process was smooth for you. While we’re sorry the sandals weren’t the right fit, it’s great to hear everything was resolved promptly.

Rated 5 out of 5 stars

Lovely slippers and comfortable…

Lovely slippers and comfortable unfortunately side of slipper started to come away had to sew side up hope it stays.

July 14, 2025
Unprompted review
The Jo & Joe Collection logo

Reply from The Jo & Joe Collection

Thank you so much for your feedback – we're really glad to hear you found the slippers lovely and comfortable!

We're sorry to hear about the issue with the stitching. That’s definitely not the quality we aim for, and we appreciate you taking the time to fix it yourself. If the problem returns or if you’d like to discuss a replacement or refund, please don’t hesitate to reach out to our customer service team – we’d love the chance to make it right.

Rated 5 out of 5 stars

Jo&joe mens slippers …

I buy mens jo&Joe slippers normally from a shop but. Came online to your website bought mens navy tartan full slippers super fast delivery perfect fit ordered 3/7/2025 delivered today 5/7/2025. I buy mens slippers as ladies are to tight as my feet swell.

July 3, 2025
Unprompted review
The Jo & Joe Collection logo

Reply from The Jo & Joe Collection

Hi Joy, thank you so much for taking the time to leave us a 5* review - we are thrilled you had such a positive experience with us!

Rated 5 out of 5 stars

Sandals with comfort

Website navigation easy.Good descriptions. Fast free delivery. Extremely pleased with sandals ordered. Good quality, perfect fit, very comfortable. No hesitation in ordering again. Highly recommend. Many thanks Jo and Joe

June 27, 2025
Unprompted review
The Jo & Joe Collection logo

Reply from The Jo & Joe Collection

Thank you so much for taking the time to leave us such a glowing review! We're absolutely delighted to hear you had a positive experience — it truly means a lot to us. Thanks, Melissa

Rated 1 out of 5 stars

Very disappointed with these slippers

Very disappointed with these slippers. The quality is extremely poor — the fur lining sheds constantly, leaving bits all over the carpet. It’s so bad I can’t even wear them around the house. Definitely would not purchase again or recommend.

June 17, 2025
Unprompted review
The Jo & Joe Collection logo

Reply from The Jo & Joe Collection

Hi, we are really sorry to learn that you are disappointed with one of our products, if you wish to contact our Customer Services and share photos they will be able to look into this further for you.

Rated 1 out of 5 stars

Not worth to buy This shoes very expensive compare to

This shoes very expensive compare to :
-not good Quality
- not long lasting
- cheap material
I bought one from T K max … never last more than 6 months … while it wasn't really daily use , it was ocationaly used for short distance , the sole inside is literarily ripped , its become wide as material is stretched to cheap to keep same shape … the heal is become wear , colour is fading …

January 6, 2025
Unprompted review
The Jo & Joe Collection logo

Reply from The Jo & Joe Collection

Hi Rasha, we are really sorry to learn that you are disappointed with one of our products, if you wish to contact our Customer Services they will be able to look into this further for you.

Rated 5 out of 5 stars

My favourite brand

I have been very pleased with all the shoes I have bought.I have bought the standard and wide fit moccasin styles.I find the standard fit plenty roomy enough for me even though I have wide feet.The colours are glorious and the leather very supple.The firm kept me informed of the delivery date and customer service is very helpful when needed.Finally,the prices are excellent which means more of them can be bought when the colours and styles are so attractive.

April 25, 2025
Unprompted review
The Jo & Joe Collection logo

Reply from The Jo & Joe Collection

Thank you for sharing such a glowing review of our product and service, we really appreciate it! Keep your eyes peeled for exciting new Autumn colours which will be landing in a few months. Melissa

Rated 5 out of 5 stars

Very impressed, would recommend

I found this store at Bramham horse trials, tried on a pair of loafer shoes, they were incredibly comfy and real leather!! I have since bought a new pair each year as they are amazing!! fast delivery very impressed!!

March 5, 2025
Unprompted review
The Jo & Joe Collection logo

Reply from The Jo & Joe Collection

Mrs Pollock, thank you so much for taking the time to leave us wonderful feedback. We are so pleased you find our shoes comfortable!

Rated 1 out of 5 stars

Waste of money

Was gifted a pair of their amour slippers for Christmas, after a couple of weeks wear they started to look like I'd had them for months. The inside tearing, gone so baggy I can't wear them the insole so thin.
When I contacted customer support they couldn't offer me any help as they couldn't locate the purchase on their system. So I'm left with a pair of unwearable slippers after a couple of weeks wear.

January 13, 2025
Unprompted review
Rated 5 out of 5 stars

Amazing shoes- I've bought 3 pairs!

Amazing shoes! I stumbled on 2 pairs of Jo & Joe loafers in TKMaxx and am so delighted with them I've bought another pair in a different colour. They arrived promptly today in a very neat box and are just as comfortable as the others. They're real leather and amazing value for money. They have good flexible soles that are thick enough to cushion my feet. I really struggle to find to find shoes that fit and are comfortable, and these are brilliant, look really smart and are incredibly cheap for being real leather. I'm tempted to buy another pair but need to make room in my wardrobe first :). Cannot rate this company highly enough!

January 23, 2025
Unprompted review
The Jo & Joe Collection logo

Reply from The Jo & Joe Collection

Hi Eleanor, we are so pleased to hear that you find our shoes comfortable! Thank you for taking the time to share such lovely feedback. Melissa

Rated 1 out of 5 stars

I bought a pair of their Falkirk…

I bought a pair of their Falkirk slippers and when they arrived they looked great with a nice thick sole for keeping you warm. They arrived 30 December. The inner was nice and thick and the sole was hard rubber and appeared thick. Today I've had enough. The inner has collapsed and is sock thin, and what looks like a thick sole is actually a wrap around and your foot goes below that line. 7 days after purchase you can feel the tread of the sole of the shoe as you walk around and that rubber sole which is millimeters from your foot will sap any warmth from your feet. Literally better off with thicker socks. Shame because they looked great and we're initially very warm but 7 days on there is little point in wearing them. I've ordered a different make from a reputable shoe company. I paid £15.00 for this Joe&Joe pair of slippers. Not acceptable really because in looking for a replacement I found exactly these generics for 2 for £10.00 elsewhere. But I wouldn't waste more money on the same generic slipper with a different label.

January 7, 2025
Unprompted review
The Jo & Joe Collection logo

Reply from The Jo & Joe Collection

Hi Adam
We are very sorry to hear this, and that our slippers have fallen short of your expectations. Please do get in touch with our Customer Services team and they will be happy to assist.
Melissa

Rated 1 out of 5 stars

Terrible slippers

Terrible slippers. I bought the bootee type. The amount of fur that was shed from them was all over the house. Have only had them 3 weeks & the inside sole has become so uncomfortable & hurting my toes & feet. What has happened is that the fur lining has worn away & the inside part of the rubber sole is therefore exposed & it is like raised ridges along the length of it therefore digging in to my feet & toes.
Don't waste your money on these terribly made slippers.

December 6, 2024
Unprompted review
The Jo & Joe Collection logo

Reply from The Jo & Joe Collection

Hi Fiona
We are very sorry to hear this. Hopefully you contacted a member of the Customer Services team and we have resolved this for you.
Melissa

Rated 1 out of 5 stars

If I could give no stars I would.

If I could give no stars I would. Wore them for 2 hours and they fell apart. Sole completely came away from the upper part of the slipper. Will be returning for a refund. Don’t risk purchasing and wasting your money. Awful product.

November 26, 2024
Unprompted review
Rated 5 out of 5 stars

Great loafers & Customer Service

I have bought a few pairs of loafers from here over the years I have always found them very comfortable they have good insoles and have a great range of styles and colours.
Purchased another pair recently that I had to return Julie in customer services was extremely helpful and they were replaced and sent out the next day. First class customer service! I will definitely be purchasing from you again in the future .!

November 1, 2024
Unprompted review
The Jo & Joe Collection logo

Reply from The Jo & Joe Collection

Hi Nicola, thank you so much for taking the time to write lovely feedback about our products and also CS. We hope you enjoy wearing your new pair of shoes. Thanks, Melissa.

Rated 1 out of 5 stars

These are the worst slippers I’ve ever…

These are the worst slippers I’ve ever bought. The amount of fur loss is unbelievable. Take my foot out of the slippers and both feet are full of fluff. Don’t waste your money

October 31, 2024
Unprompted review
The Jo & Joe Collection logo

Reply from The Jo & Joe Collection

Hi Valerie
We are very sorry to hear this. Please contact us with the style name and order number and we can look into this for you.
Melissa

Rated 2 out of 5 stars

Soles falling apart at heel after 5…

Soles falling apart at heel after 5 months. Should last longer than that.

June 10, 2024
Unprompted review
The Jo & Joe Collection logo

Reply from The Jo & Joe Collection

Hi Peter, I am so sorry to hear that you are dissatisfied with our footwear, please can you get in touch so we can try to rectify this. Thank you Melissa

Rated 1 out of 5 stars

Slippers are absolutely rubbish

Slippers are absolutely rubbish, worn twice and the soles are breaking up!

Not fit for purpose.

July 15, 2024
Unprompted review
The Jo & Joe Collection logo

Reply from The Jo & Joe Collection

Hi Ron, I am are really sorry to hear this, it is not something we would expect to happen. Please do get in touch with our customer service team who will gladly help. Thanks, Melissa

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look