The Jo & Joe Collection Reviews 143

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 106 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the products for their excellent quality, comfort, and stylish designs, often highlighting the wide range of colors and choices available. Many appreciate the value for money, finding the items reasonably priced for their quality. The delivery service is consistently described as quick and efficient, with many orders arriving within a few days. Reviewers also found the ordering process straightforward and user-friendly. However, some people were dissatisfied with the durability of certain products, noting issues like soles detaching or inner linings collapsing after a few months of use.

What people talk about most

Product

Customers consistently note positive experiences with product. Many reviewers praise the comfort, quality,... See more

Quality

Clients share positive opinions on quality. Many reviewers praise the good quality and value for money of... See more

Delivery service

Reviewers mention positive feedback about delivery service. Customers frequently praise the speed of... See more

Order

Users describe positive interactions with order. Many customers found the ordering process easy and... See more

Value for money

Customers consistently report positive experiences with value for money. Many reviewers found the products to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I ordered sandals which were delivered in an impressive 2 days. Unfortunately though I loved the sandals one was too big. I phoned and spoke to Deborah Perry who as the system was down went to their w... See more

Company replied

Rated 5 out of 5 stars

I ordered a pair of Veronica touch fastening slippers just after lunch on Wednesday & they were delivered the next morning! Lovely slippers, just had to order a size larger than usual as my normal... See more

Company replied

Rated 5 out of 5 stars

Sandals are very comfortable and easy to wear. Although I asked for express delivery Post Office delivery did not delivery until the next day........not Jo & Joe's fault but post office, cannot rely o... See more

Company replied

Rated 5 out of 5 stars

I ordered two pairs of shoes from Jo and Joe at 2.30 on Wednesday afternoon and they were delivered at lunchtime on Friday, that’s really quick delivery. I’ve had this style before, so knew what to ex... See more

Company replied


Company details

  1. Shoe Store

Written by the company

At Jo & Joe, we interpret the latest footwear trends with an eye for styles that last—bringing you wearable fashion at affordable prices. Each season, we work hard to deliver variety and creativity across our collections. You probably know us best for our iconic ladies' tassel leather moccasins, available in a stunning range of colours. Whether dressed up or down, they’re smart, chic, and timeless. We're also proud of our luxurious slipper range, many of which come beautifully packaged in gift boxes—perfect for treating yourself or someone special.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

143 reviews

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Replied to 100% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Fantastic shoes

I have bought several pairs of shoes from Jo&Joe for my 87yr old mum!! I’ve been buying them on Amazon and only just realised they have their own website. Their shoes are of a high standard, great quality leather and sole. I wouldn’t buy from anywhere else for her. They have a great selection and colours. First class shoes!!

May 28, 2024
Unprompted review
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Reply from The Jo & Joe Collection

Hi, thank you so much for taking the time to leave us such a glowing review. We are pleased you have found our website, keep your eyes peeled for new colours arriving. Thank you, Melissa

Rated 5 out of 5 stars

Very comfortable traditional slippers…

Very comfortable traditional slippers (style William). Not super robust, they do wear out quite quickly, but easy and cheap to reorder from this pleasant company. That's modern life folks!

May 22, 2024
Unprompted review
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Reply from The Jo & Joe Collection

Thank you for taking the time to leave us positive feedback Stephen. We are glad to hear you find our slippers comfortable!

Rated 5 out of 5 stars

Love these slippers

Love these slippers. JO & JOE Ladies Grey Micro Suede Faux Fur Collar Bootee Slippers CHILTERN
2nd pair, the first lasted really well, about 4 years! I bought size 5, my feet are more like 4.5 but wide, so the fit is good as the slippers are very soft and fluffy inside. Arrived within 48 hours of ordering.

February 9, 2024
Unprompted review
Rated 5 out of 5 stars

Satisfied customer

Really delighted with the black Lusitana long ruched boots. I hadn't bought a pair of boots for years, despite looking, and these were exactly what I didn't know I was looking for! They are a lovely design, extremely light and comfortable, and, amazingly, completely waterproof. I am very impressed with them and at such good value - albeit I paid £20 more for them than advertised here on the website, in a garden centre outlet!

October 24, 2023
Unprompted review
Rated 2 out of 5 stars

Sloppy slippers

Was given a pair in a scheme for older people to exchange their worn slippers for new safe non slip ones. Mine were lovely at first, but then stretched
to a good size both in width and length and then the heel stiffening completely lost its stiffness. They are now potentially dangerous in that someone who isn't safety aware could easily squash the backs down and wear them as mules.

January 28, 2023
Unprompted review
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Reply from The Jo & Joe Collection

Hi, thank you for taking the time to leave a review. We are really sorry to hear your slippers have fallen short of expectation. Please can you kindly email Melissa at info@joandjoecollection.co.uk and we can hopefully resolve this for you. Thanks, Melissa

Rated 1 out of 5 stars

dangerous

the sole protrudes beyond the upper which causes the wearer to trip up very easily

March 6, 2022
Unprompted review
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Reply from The Jo & Joe Collection

Hi, thank you for taking the time to leave a review. I understand this must be very frustrating for you. Please can you kindly email Melissa at info@joandjoecollection.co.uk and we can hopefully resolve this for you. Thanks, Melissa

Rated 1 out of 5 stars

Cheap tat

Cheap tat. Broke in 2 weeks but when we tried to send them back they purposely made it so hard we did not bother in the end. Avoid

January 24, 2022
Unprompted review
The Jo & Joe Collection logo

Reply from The Jo & Joe Collection

Hi, we are really sorry to hear your slippers have become faulty through wear after only a short time. Please can you kindly email Melissa at info@joandjoecollection.co.uk and we can hopefully help resolve this for you. Thanks, Melissa

Rated 5 out of 5 stars

Lovely pair of leather loafers

Lovely pair of leather loafers which I purchased from Jo and Joe Collection. I am beyond pleased with them. The price is great! They are extremely comfortable which I was surprised about as my feet are wide and it’s always difficult to find a pair which fit so well. I will definitely be buying more colours!

November 6, 2021
Unprompted review
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Reply from The Jo & Joe Collection

Hi Michaela, thank you so much for taking the time to leave such a lovely a review. We are so pleased you find our loafers comfy and fitting well. Be sure to check out our latest release of colours on the website! Thanks Melissa

Rated 1 out of 5 stars

Substsndard Mens Slippers

I bought a pair of Jo & Joe slippers and was shocked to notice the soles badly cracked after only few months
light wear.
I'm 83 year old and emailef jo & Joe to report the fault. The response was very negative and disappointing.
They were not interested in feedback or quality concern for their faulty product.
I would not buy any other Jo & Joe product or recommend them to anyone.
Norman

June 28, 2021
Unprompted review
The Jo & Joe Collection logo

Reply from The Jo & Joe Collection

Hi Norman, we are really sorry to hear your slippers have fallen short of expectations & that you were disappointed with our response. We would like the opportunity to resolve this with you, so if you are interested please contact Melissa at info@joandjoecollection.co.uk and we can hopefully rectify this. Melissa

Rated 4 out of 5 stars

Brilliant for the price.

First bought a pair of Jo and Joes from a wide shoe shop, anyone with wide feet knows how hard it is to get shoes that fit right away without using stretchers. Brilliant deck shoes - I wore them all summer. The stitching is holding up, often a problem with moccasin styles, only caveat is that the sole is somewhat thin. Brilliant for such a reasonable price. Have ordered other pairs online. So far so perfect.

June 24, 2021
Unprompted review
The Jo & Joe Collection logo

Reply from The Jo & Joe Collection

Hi, thank you so much for taking the time to leave us a review. We are so pleased to hear you find our wide fit moccasins comfy. We hope you enjoy wearing the other pairs ordered! Thanks Melissa

Rated 1 out of 5 stars

Christmas present…

Slippers bought as Christmas present worn them today Christmas day come up small and have come away from the sole all the stitching has come loose around the back so disappointing 😞

December 25, 2020
Unprompted review
Rated 2 out of 5 stars

Disappointed

Very comfortable at first, but the lining came loose after only 2 months and they fell apart.
So, good looking but poorly made.

October 28, 2020
Unprompted review
Rated 5 out of 5 stars

I love this product

I love this product, on time , super quality. Size came up a tad small, but price was so reasonable. Lovely product, keep up the great work. 👍

October 1, 2020
Unprompted review
Rated 4 out of 5 stars

Pretty colours

These are very smart, comfortable shoes. However if like me you have narrow feet you will have to wear them with socks. Also there is some size variance between sizes ie. I bought bronze and blue and the bronze were too short but just as wide so I had to donate them to charity. If you want to try these atm they are £12.99 from Amazon and TJ Maxx

September 3, 2020
Unprompted review
Rated 5 out of 5 stars

Absolutely fabulous slippers and shoes

Absolutely fabulous slippers and shoes, quick delivery and the fabulous little note saying thank you for the order and hope we are keeping well. Amazing!

April 15, 2020
Unprompted review
The Jo & Joe Collection logo

Reply from The Jo & Joe Collection

Hi Charley,
Thank you for taking the time to leave us lovely feedback, we are really pleased to hear you are happy with your order! Thank you, Melissa

Rated 1 out of 5 stars

Jo & joe slippers,bought as a xmas…

Jo & joe slippers,bought as a xmas present for my wife,it us now February and they have split along the side,not very happy,wont buy again

February 23, 2020
Unprompted review
The Jo & Joe Collection logo

Reply from The Jo & Joe Collection

Hi Amanda,
We are very sorry to hear this. Please could you email us @ info@joandjoecollection.co.uk with your order details (including order number and date you bought the slippers) and we can look into this for you? Thank you, Melissa

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