The Jo & Joe Collection Reviews 

173
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 136 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality and comfort of the products, particularly slippers and shoes, with many appreciating the soft leather and well-constructed designs. The ordering process is frequently described as easy, and people are highly satisfied with the prompt and efficient delivery service, often receiving their items within two days. Reviewers also highlight the helpful customer service and the good fit of the footwear, especially for those needing wide sizes or accommodating swollen feet. However, some people were dissatisfied with the durability of certain products, noting that soles detached or inner parts collapsed after a few months of wear, leading to discomfort and a lack of support.

What people talk about most

Product

Reviewers consistently express satisfaction with the product, frequently highlighting its comfort and... See more

Quality

Customers had positive experiences with quality, frequently highlighting the comfort and durability of items... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the speed and efficiency of... See more

Order

Consumers find the ordering process to be positive, with many highlighting how easy it is to place an order... See more

Service

Customers consistently note positive experiences with service, often describing it as exceptional, quick, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I ordered sandals which were delivered in an impressive 2 days. Unfortunately though I loved the sandals one was too big. I phoned and spoke to Deborah Perry who as the system was down went to their w... See more

Company replied

Rated 5 out of 5 stars

My husband got some slippers for Christmas from Jo & Joe, after six months the sole came away from the slipper. They are the most comfortable pair he has ever had. He contacted the customer services,... See more

Company replied

Rated 5 out of 5 stars

Secon pair of slippers for mum. She loves them and are comfortable and great quality. Easy to order and delivered within 2 days. Great company to deal with. Would highly recommend. She also gas two pa... See more

Company replied

Rated 5 out of 5 stars

I ordered two pairs of shoes from Jo and Joe at 2.30 on Wednesday afternoon and they were delivered at lunchtime on Friday, that’s really quick delivery. I’ve had this style before, so knew what to ex... See more

Company replied


Company details

  1. Shoe Store

Written by the company

At Jo & Joe, we interpret the latest footwear trends with an eye for styles that last—bringing you wearable fashion at affordable prices. Each season, we work hard to deliver variety and creativity across our collections. You probably know us best for our iconic ladies' tassel leather moccasins, available in a stunning range of colours. Whether dressed up or down, they’re smart, chic, and timeless. We're also proud of our luxurious slipper range, many of which come beautifully packaged in gift boxes—perfect for treating yourself or someone special.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

173 reviews

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Asks customers to review

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Replied to 100% of negative reviews

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4.6

All reviews

(173)

135 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

Disappointed

Very comfortable at first, but the lining came loose after only 2 months and they fell apart.
So, good looking but poorly made.

October 28, 2020
Unprompted review
Rated 5 out of 5 stars

I love this product

I love this product, on time , super quality. Size came up a tad small, but price was so reasonable. Lovely product, keep up the great work. 👍

October 1, 2020
Unprompted review
Rated 4 out of 5 stars

Pretty colours

These are very smart, comfortable shoes. However if like me you have narrow feet you will have to wear them with socks. Also there is some size variance between sizes ie. I bought bronze and blue and the bronze were too short but just as wide so I had to donate them to charity. If you want to try these atm they are £12.99 from Amazon and TJ Maxx

September 3, 2020
Unprompted review
Rated 5 out of 5 stars

Absolutely fabulous slippers and shoes

Absolutely fabulous slippers and shoes, quick delivery and the fabulous little note saying thank you for the order and hope we are keeping well. Amazing!

April 15, 2020
Unprompted review
The Jo & Joe Collection logo

Reply from The Jo & Joe Collection

Hi Charley,
Thank you for taking the time to leave us lovely feedback, we are really pleased to hear you are happy with your order! Thank you, Melissa

Rated 1 out of 5 stars

Jo & joe slippers,bought as a xmas…

Jo & joe slippers,bought as a xmas present for my wife,it us now February and they have split along the side,not very happy,wont buy again

February 23, 2020
Unprompted review
The Jo & Joe Collection logo

Reply from The Jo & Joe Collection

Hi Amanda,
We are very sorry to hear this. Please could you email us @ info@joandjoecollection.co.uk with your order details (including order number and date you bought the slippers) and we can look into this for you? Thank you, Melissa

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