Joey Med Reviews 196

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 189 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their helpfulness, knowledge, and supportive approach, making the overall experience pleasant. Many people highlight the exceptional customer service, noting quick responses and clear communication throughout the process. The product quality and the efficiency of the service, including fast delivery, are consistently mentioned as excellent. However, some customers experienced issues with delivery, reporting that medications arrived warm or with incorrect addresses. A few reviewers also expressed dissatisfaction with customer service, citing unfulfilled promises, slow replies, or a lack of follow-up. There were also occasional concerns about the effectiveness of the medication or the dosage provided.

What people talk about most

Staff

Customers had positive experiences with staff. Reviewers consistently praise the team for being helpful,... See more

Customer service

Reviewers highlight positive aspects of customer service, praising the responsiveness and helpfulness of... See more

Product

Clients share positive opinions on product quality and effectiveness. Many reviewers are happy with the... See more

Service

People report positive experiences with the service. Customers consistently praise the promptness,... See more

Delivery service

Consumers find delivery service to be positive. Many reviewers highlight the super fast shipping, with... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I'm so pleased with my purchase from Joey Med! The representative answers all my questions and walked me through what the process would be, to alleviate any doubts or concerns about my purchase. After... See more

Company replied

Rated 5 out of 5 stars

I was very hesitant at first and confused on who to go to with, so many companies out there! After texting my 50+ questions for several days and getting consistently quick, transparent, knowledgeab... See more

Rated 5 out of 5 stars

Customer service,Lily, was kind honest and very knowledgeable on compound vs Zepbound. I took my first dose and Lily was correct, compound works so much better with no sign effects. I searched many co... See more

Rated 5 out of 5 stars

So far my Experience has been Grest! I texted with someone with any questions I had, and they responded quick... The medical intake was easy and everything was explained to me.I ordered the 3 month Su... See more

Company replied


Company details

  1. Online Pharmacy
  2. Weight Loss Service

Written by the company

Joey Med is a modern telehealth platform based in Florida, dedicated to transforming the way people access healthcare for weight loss, sexual health, and travel wellness. Our mission is to provide safe, convenient, and affordable care for adults across the United States. With Joey Med, patients can receive licensed medical evaluations, prescriptions, and treatment plans—entirely online and from the comfort of their home. We partner with Certified Compounding Pharmacies, a licensed compounding pharmacy, to ensure all medications are high quality, pharmacist-reviewed, and delivered discreetly to your door. Our product lineup includes GLP-1 medications like Liraglutide (Saxenda) for weight loss, custom-formulated ED treatments combining Sildenafil, Tadalafil, and Apomorphine, and prescription-based travel wellness kits tailored to support healthy travel routines. Joey Med is HIPAA-compliant and committed to privacy and transparency. Patients start by filling out a simple online medical form. Our licensed providers review every case and, if appropriate, prescribe treatment. We handle fulfillment, tracking, and support to make your wellness journey as easy and secure as possible. Whether you're looking to manage weight, boost confidence, or stay healthy while traveling, Joey Med is here to support your goals with compassionate care and expert medical guidance. Learn more at joeymed.com and join thousands of others taking control of their health—on their terms.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

196 reviews

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Replied to 50% of negative reviews

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Rated 5 out of 5 stars

I enjoyed getting the one on one texts…

I enjoyed getting the one on one texts from my customer service rep who walked me through the process and was available. This service may be for people who are self starters, also my delivery came beautifully packed with dry ice and a full day early. It was delivered UPS and handed right to my husband. I feel like the investment was a great price and value, we both feel very good about it. I started my injections and I went for the full 12 week program and I am so stoked thank you JOEY MED and Kevin for helping with all my questions.

March 2, 2026
Unprompted review
Rated 5 out of 5 stars

Prompt and Effective Customer Service

Read our Guidelines for Reviewers
I was recently counseled on what would suit my personal needs for effective weight loss that pertained to to me as an individual... I also addressed a payment issue I noticed on my credit card and in doing so, customer service rectified it and offered me another deal to compensate me... I look forward to continuing my relationship with this platform.

March 2, 2026
Rated 1 out of 5 stars

Communication was good at first them…

Communication was good at first them went down hill after that. It was taking forever for the Dr to approve my second round of meds and I messaged quite a few times asking what the Dr said because I only lost 4 lbs in 4 months. I've been on tirzepatide before and did very well with a different company. I don't know if it's the pharmacy they are using or what!! DEFINITELY WOULDN'T RECOMMEND THIS COMPANY.

February 25, 2026
Rated 5 out of 5 stars

Great service and fast shipment

My order came pretty quickly and I appreciate their support team with updates on when my order would be ready. Even after I received it, they messaged me letting me know if there are any other questions or support, they are available anytime. I found that so helpful, especially it being my first time using GLP-1 injections. Will definitely reorder.

February 27, 2026
Unprompted review
Rated 3 out of 5 stars

No longer happy

Well, when I 1st started with JM I was happy. I started with the BOGO offer which was great. This time around the link was still active so I placed my order and the price was not honored and to my understanding, I was locked in for that rate. So, I had to pay the increase. Had I known prev, I may have went elsewhere. I went with them for the deal and the reviews. So be it.
However, they switched pharmacies and the doses have changed. They are now less and they are confusing. I was prev on 10mg and titrating to the next, which should've been 12mg and 15mg, but was only prescribed 11mg and then 13.5mg. The Dr's talk around your questions and don't answer you directly 🙄 when you ask questions about the doses. I feel that the total amount had decreased and that I did not receive full vials with correct amounts as I did with the previous pharmacy. They have advised me that dosing has changedand 13.5mg is now the highest dose, but won't provide info that supports this.
I was once happy and no longer as happy as I was in the beginning when things were more clear.

February 21, 2026
Unprompted review
Rated 5 out of 5 stars

Hesitant at first...

At first I was hesitant purchasing medication online but Karim did a great job reassuring me. He explained the process, addressed any concerns I had, and answered all of my questions. Karim was responsive and went above and beyond with his great customer service. Delivery was quick and he even reached out the same day I received my package to confirm its delivery and answer any questions. I would recommend to anyone that asks!

February 24, 2026
Unprompted review
Rated 5 out of 5 stars

Highly recommend

Joey Meds are awesome. I’ve had a great experience and Lily has been very supportive and helpful along the way. Highly recommend.

February 24, 2026
Joey Med logo

Reply from Joey Med

We’re thrilled to hear you’ve had such a great experience with Joey Med — and it truly means a lot that you felt supported every step of the way. Helping make your journey smoother, clearer, and more encouraging is exactly what we’re here for.

We appreciate your recommendation and look forward to continuing to support you! ✨

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