They cancelled my order because I assume they didn't want to sell at that price. Product is now advertised on their website at higher price. Could be a ruse to advertise at a lower price just to get y... See more
Company replied
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See what reviewers are saying
I have used John Bell and Croyden for some years when I have either worked near or, for a short time lived near, the shop. Even though I am further out of London now, I continue to purchase as I find... See more
Company replied
Purchased a MASON PEARSON Handy Sensitive Bristle Hairbrush SB3. This is an excellent hair brush. I wish I had discovered this hairbrush brand a long time ago. It stops the static build up and transf... See more
Company replied
Love this company, been buying from them, mostly in person, since 1975 when my daughter was born and it was the only shop that sold disposable nappies small enough. Online is great, they’ve never let... See more
Company replied
Company details
- Pharmacy
- Beauty Supply Store
- Medicine Exporter
- Pharmaceutical Products Wholesaler
- Vitamin and Supplements Store
Written by the company
John Bell & Croyden is the Wellbeing Emporium and Pharmacy setting standards in providing bespoke and truly holistic health solutions under one roof. We have experience gained from over 200 years in the business and have earned a global reputation for delivering excellence, innovation and first class products and service.
Contact info
50-54 Wigmore Street, W1U 2AU, London, United Kingdom
- 0207 935 5555
- jbc@johnbellcroyden.co.uk
- johnbellcroyden.co.uk
4.3
Excellent
307 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Prompt delivery excellent service
July 25, 2023
Reply from John Bell & Croyden
Dear, Mr Caddick
Thank you so much for your lovely review! We would like to thank you by offering you 10% off of your next order, please email us at jbc@johnbellcroyden.co.uk so we can do this for you.
Kind regards
Charley-Louise
Prompt delivery
July 24, 2023
Reply from John Bell & Croyden
Dear, Susan
Thank you so much for your lovely review! We would like to thank you by offering you 10% off of your next order, please email us at jbc@johnbellcroyden.co.uk so we can do this for you.
Kind regards
Charley-Louise
Excellent service and a great range of…
Excellent service and a great range of products.
July 18, 2023
Unprompted review
Reply from John Bell & Croyden
Dear, K Lewis
Thank you so much for your lovely review! We would like to thank you by offering you 10% off of your next order, please email us at jbc@johnbellcroyden.co.uk so we can do this for you.
Kind regards
Charley-Louise
Good quality
They have good quality products and a very good costumer service. Have been buying there for a long time and would recommend it.
July 27, 2023
Unprompted review
Reply from John Bell & Croyden
Dear, Beatrice
Thank you so much for your lovely review! We would like to thank you by offering you 10% off of your next order, please email us at jbc@johnbellcroyden.co.uk so we can do this for you.
Kind regards
Charley-Louise
Quick professional faultless service…
Quick professional faultless service highly recommended.
July 18, 2023
Unprompted review
Reply from John Bell & Croyden
Dear, Chris Bowen
Thank you so much for your lovely review! We would like to thank you by offering you 10% off of your next order, please email us at jbc@johnbellcroyden.co.uk so we can do this for you.
Kind regards
Charley-Louise
Very pleased with my purchase
Very pleased with my purchase, great customer service. Will definitely be ordering again 😄
July 5, 2023
Unprompted review
Reply from John Bell & Croyden
Dear, Shayne
Thank you so much for your lovely review! We would like to thank you by offering you 10% off of your next order, please email us at jbc@johnbellcroyden.co.uk so we can do this for you.
Kind regards
Charley-Louise
Shame Shame Shame!!!
Shame Shame Shame!!!! Shame on a company that hired staff that are ignorant and incompetent!!!! They send me someone else’s items right before my travels. They had the audacity to ask me to return first and show them the proof of return to be able to get my items!!!! All they are good at is a fake apology that is worth less when they are the ones who are in the wrong! I as the customer have to do their job to be able to get what I need. ADVICE: Try to avoid at all costs! Order your products from other places they were a good company in the past but they are the worst place to shop right now! Just have a look at other reviews and you will see! you will see that every single person working there are not interested in anything to do with the customer and they have zero knowledge of the products that they have on the shop floor!
July 22, 2023
Unprompted review
Reply from John Bell & Croyden
Hi Amir,
thanks for coming in to rectify this issue, hope you have a better experience next time if/when shopping with us, hope you enjoy the products and get the chance to relax on your holiday.
all the best.
Great company to deal with
Great company to deal with. Easy to use site, great products, rapid dispatch and really carefully packed. I would definitely use them again.
July 12, 2023
Unprompted review
Reply from John Bell & Croyden
Hi,
Thank you so much for your lovely review and being a valued customer, we would like to offer you 10% off of your next order with us, if you could email us at jbc@johnbellcroyden.co.uk to claim this.
Have a great day!
Kind regards
Feliciano
Customer Experience Team
What's not to like!
Easy navigation on website, quick acknowledgement and ontime delivery. Easier than some larger competitors.
July 13, 2023
Unprompted review
Reply from John Bell & Croyden
Hi Graham,
Thank you so much for your lovely review and being a valued customer, we would like to offer you 10% off of your next order with us, if you could email us at jbc@johnbellcroyden.co.uk to claim this.
Have a great day!
Kind regards
Feliciano
Customer Experience Team
Was my first purchase with this…
Was my first purchase with this company, goods arrived promptly and well packed, will certainly be ordering from them again, shall also recommend to my friends
July 6, 2023
Unprompted review
Reply from John Bell & Croyden
Hey Trudi,
Thank you so much for your lovely review and being a valued customer, we would like to offer you 10% off of your next order with us, if you could email us at jbc@johnbellcroyden.co.uk to claim this.
Have a great day!
Kind regards
Feliciano
Customer Experience Team
Excellent price and quick delivery
Excellent price and quick delivery.
Communication throughout, clear and accurate.
July 6, 2023
Unprompted review
Reply from John Bell & Croyden
Hi Jack Jameson,
Thank you so much for your lovely review and being a valued customer, we would like to offer you 10% off of your next order with us, if you could email us at jbc@johnbellcroyden.co.uk to claim this.
Have a great day!
Kind regards
Feliciano
Customer Experience Team
Great product and customer service-…
Great product and customer service- item arrived quickly, very happy!
July 19, 2023
Unprompted review
Reply from John Bell & Croyden
Dear Sarah
Thank you so much for your lovely review and being a valued customer, we would like to offer you 10% off of your next order with us, if you could email us at jbc@johnbellcroyden.co.uk to claim this.
Have a great day!
Kind regards
Amanta Pappa
Customer Experience Team
Reply from John Bell & Croyden
Dear The Swan Tribe
Thank you so much for your lovely review and being a valued customer, we would like to offer you 10% off of your next order with us, if you could email us at jbc@johnbellcroyden.co.uk to claim this.
Have a great day!
Kind regards
Amanta Pappa
Customer Experience Team
Very efficient service
Very efficient service. The product is excellent. Thank you
July 7, 2023
Unprompted review
Reply from John Bell & Croyden
Dear Rozila
Thank you so much for your lovely review and being a valued customer, we would like to offer you 10% off of your next order with us, if you could email us at jbc@johnbellcroyden.co.uk to claim this.
Have a great day!
Kind regards
Amanta Pappa
Customer Experience Team
I remember this impressive high class…
I remember this impressive high class pharmacy from my London days - it's nice to know they are still going strong and have branched out to online sales. An order arrived for me in the post, superbly packaged, but the wrong item. Customer service sorted that out and I got the item I wanted very quickly, with a bonus as apology. So online has it's hiccups. They are trying hard!!
July 1, 2023
Unprompted review
Reply from John Bell & Croyden
Hi David
Thank you for your lovely review!
please send us an email at jbc@johnbellcroyden.co.uk, so we can send you a discount code for your next order!
Have a lovely day.
Kind regards
John Bell & Croyden Customer Experience Team
Amazing service and my order was packed…
Amazing service and my order was packed well and beautiful to open.
Loved my products with definitely purchase again in the future.
June 26, 2023
Unprompted review
Reply from John Bell & Croyden
Hi Sharons
Thank you for your lovely review!
please send us an email at jbc@johnbellcroyden.co.uk, so we can send you a discount code for your next order!
Have a lovely day.
Kind regards
John Bell & Croyden Customer Experience Team
Love this company
Love this company, been buying from them, mostly in person, since 1975 when my daughter was born and it was the only shop that sold disposable nappies small enough. Online is great, they’ve never let me down - ultra reliable and prompt - and ordering is easy. It’s a pleasure to write a review to say thanks.
C Argent
June 26, 2023
Unprompted review
Reply from John Bell & Croyden
Hi Mrs Catherine
Thank you for your lovely review!
please send us an email at jbc@johnbellcroyden.co.uk, so we can send you a discount code for your next order!
Have a lovely day.
Kind regards
John Bell & Croyden Customer Experience Team
Fantastic company
Fantastic company. I had a problem with what I purchased and it was rectified very quickly. I will now always purchase from them
July 4, 2023
Unprompted review
Reply from John Bell & Croyden
Hi Mrs Charlotte
Thank you for your lovely review!
please send us an email at jbc@johnbellcroyden.co.uk, so we can send you a discount code for your next order!
Have a lovely day.
Kind regards
John Bell & Croyden Customer Experience Team
I ordered 5 tubes of germoloids off…
I ordered 5 tubes of germoloids off your company, but only received 2 for some unknown reason, they took the payment of £30, but quickly refunded the £18 they had taken for the 3x £6 they had not sent without no explanation as to why the company had only sent me 2 tubes ? . Thank you.
July 18, 2023
Unprompted review
Reply from John Bell & Croyden
Hi Consumer
Thank you for your lovely review!
please send us an email at jbc@johnbellcroyden.co.uk, so we can send you a discount code for your next order!
Have a lovely day.
Kind regards
John Bell & Croyden Customer Experience Team
Brilliant service
Great service. Delivered on time and accurate description of product.
June 22, 2023
Unprompted review
Reply from John Bell & Croyden
Hi Jennifer,
Thank you for your lovely review!
please send us an email at jbc@johnbellcroyden.co.uk, so we can send you a discount code for your next order!
Have a lovely day.
Kind regards
John Bell & Croyden Customer Experience Team
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