They cancelled my order because I assume they didn't want to sell at that price. Product is now advertised on their website at higher price. Could be a ruse to advertise at a lower price just to get y... See more
Company replied
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See what reviewers are saying
I have used John Bell and Croyden for some years when I have either worked near or, for a short time lived near, the shop. Even though I am further out of London now, I continue to purchase as I find... See more
Company replied
Purchased a MASON PEARSON Handy Sensitive Bristle Hairbrush SB3. This is an excellent hair brush. I wish I had discovered this hairbrush brand a long time ago. It stops the static build up and transf... See more
Company replied
Love this company, been buying from them, mostly in person, since 1975 when my daughter was born and it was the only shop that sold disposable nappies small enough. Online is great, they’ve never let... See more
Company replied
Company details
- Pharmacy
- Beauty Supply Store
- Medicine Exporter
- Pharmaceutical Products Wholesaler
- Vitamin and Supplements Store
Written by the company
John Bell & Croyden is the Wellbeing Emporium and Pharmacy setting standards in providing bespoke and truly holistic health solutions under one roof. We have experience gained from over 200 years in the business and have earned a global reputation for delivering excellence, innovation and first class products and service.
Contact info
50-54 Wigmore Street, W1U 2AU, London, United Kingdom
- 0207 935 5555
- jbc@johnbellcroyden.co.uk
- johnbellcroyden.co.uk
4.3
Excellent
307 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Slow dispatch and only 1 item sent
Slow dispatch and only 1 item sent, despite invoice claiming to have sent 2.
They've made a simple online transaction an absolute pain in the backside.
December 6, 2023
Unprompted review
Reply from John Bell & Croyden
Dear, Coffeeaddict
Thank you for bringing this to our attention, please reach out to us at jbc@johnbellcroyden.co.uk so we can look into this further.
Kind regards
The John Bell and Croyden CEX team
Second time I have placed an order only…
Second time I have placed an order only for it to be cancelled because "they don't have enough stock" even though it said 5 left when I was ordering. never again, avoid this scam website!
December 3, 2023
Unprompted review
Reply from John Bell & Croyden
Dear, Jennifer
Thank you for your review, where we understand this is an inconvenience and disappointing, our website is not a scam. Our website takes a little time to update, but we can assure you we only cannot fulfill orders when we are completely out of stock of an item. We would kindly ask you to email us at jbc@johnbellcroyden.co.uk so we can look into this for you.
Kind regards
John Bell & Croyden Customer Experience.
Item arrived well packaged and in quick…
Item arrived well packaged and in quick time.
November 24, 2023
Reply from John Bell & Croyden
Dear, Mr Geoff Dunn
Thank you for your lovely review, we are lucky to have customers like yourself :-)
Kind regards
Charley-Louise
This is the third or fourth order I…
This is the third or fourth order I have received from this company and always first rate service
November 25, 2023
Reply from John Bell & Croyden
Dear, Mary
Thank you for your lovely review, we are lucky to have customers like yourself :-)
Kind regards
Charley-Louise
Great service
Great service. Quick and efficient. Products are really great too been ordering toothbrush products for while from this company.
November 25, 2023
Reply from John Bell & Croyden
Dear, No1
Thank you for your lovely review, we are lucky to have customers like yourself :-)
Kind regards
Charley-Louise
Speedy delivery well packaged thank you…
Speedy delivery well packaged thank you will order again
November 24, 2023
Reply from John Bell & Croyden
Dear, Jen Benrob87
Thank you for your lovely review, we are lucky to have customers like yourself :-)
Kind regards
Charley-Louise
Reply from John Bell & Croyden
Dear, Angele
Thank you for your lovely review, we are lucky to have customers like yourself :-)
Kind regards
Charley-Louise
Disappointed
My order was cancelled after one days of purchase, when I checked again, the product is still available, definitely not professional seller, one of the worst seller I’ve dealt with, really disappointed….please stay away
November 24, 2023
Unprompted review
Reply from John Bell & Croyden
Dear, Inesa
Thank you for your review, as per our website t&c's, products are only subject to availability, if we are not able to fulfill your order, a refund will be made. We would be more than happy to let you know when the item you had ordered, comes back in stock, we would like to offer you a discount also. Please reach out on us at jbc@johnbellcroyden.co.uk.
Kind regards
The John Bell Croyden Customer Experience Team
Reply from John Bell & Croyden
Dear, Lorraine,
Thank you for your lovely review! please email us at jbc@johnbellcroyden.co.uk so we can offer you 10% off of your next order.
Kind regards
Charley-Louise
Reply from John Bell & Croyden
Dear, Karen
Thank you for your lovely review! please email us at jbc@johnbellcroyden.co.uk so we can offer you 10% off of your next order.
Kind regards
Charley-Louise
Efficient and businesslike
October 25, 2023
Reply from John Bell & Croyden
Dear, Colin
Thank you for your lovely review! please email us at jbc@johnbellcroyden.co.uk so we can offer you 10% off of your next order.
Kind regards
Charley-Louise
Ordered 3 items
Ordered 3 items, they cancelled two and then third one arrived wrong. When emailed about incorrect item got no rest
October 25, 2023
Reply from John Bell & Croyden
Dear, Katarzyna
We apologize for the inconvenience, as per our terms and conditions, are products are subject to availability, please send us an email at jbc@johnbellcroyden.co.uk, where we can look into this further.
Kind regards
Reply from John Bell & Croyden
Dear, Suzanne
Thank you for your lovely review! please email us at jbc@johnbellcroyden.co.uk so we can offer you 10% off of your next order.
Kind regards
Charley-Louise
Disgraceful
I ordered from their website and the following day(!) received an email from them saying that they had 'voided my order' because the item I ordered was not in stock. They said (in writing) that they'd refund my money. They have not, to date, done so.
I emailed a complaint via their website. Their reply came through at least 2 days later, and this time they blamed problems with their systems, and again assured me they would refund my money and asked me to wait 3 to 5 business days. I thought that was irritating, but fair enough.
Well, guess what? Still no refund. Reading some of the reviews from people who've gone in to the physical store, I assume this company does actually exist and that they're not scammers, but the online ordering system seems to be so incompetent that it's almost a joke.
Except that it's not funny.
The total lack of professionalism and respect shown by this company to me is unacceptable
To put it plainly, I have been mugged off.
I would advise spending your hard-earned money elsewhere. And I can see I'm not the only one offering this advice!
I'll be contacting the Ombudsman today.
September 24, 2023
Unprompted review
Reply from John Bell & Croyden
Dear, Dee
We apologize for the inconvenience, as per our terms and conditions, are products are subject to availability, please send us an email at jbc@johnbellcroyden.co.uk, where we can look into this further.
Kind regards
Prompt service
September 25, 2023
Reply from John Bell & Croyden
Dear, Malcolm
Thank you for your lovely review! please email us at jbc@johnbellcroyden.co.uk so we can offer you 10% off of your next order.
Kind regards
Charley-Louise
Fantastic all round service
Fast speedy delivery, great communication, beautifully packaged and a great price for my goods, what more could anyone ask for , well done , 10/10, would most certainly recommend this company.
September 25, 2023
Reply from John Bell & Croyden
Dear, Carole
Thank you for your lovely review! please email us at jbc@johnbellcroyden.co.uk so we can offer you 10% off of your next order.
Kind regards
Charley-Louise
Collagen facial products.
Collagen facial products are high quality. Hydration is excellent and skin feels elastic. So glad you have these products in your range, again.
July 26, 2023
Unprompted review
Reply from John Bell & Croyden
Dear Lee
Thank you so much for your lovely review! We would like to thank you by offering you 10% off of your next order, please email us at jbc@johnbellcroyden.co.uk so we can do this for you.
Kind regards
Feliciano
Customer Experience Team
Great Service, Fabulous Products Ranges
This is my second time of dealing with John Bell & Croydon and I can definitely say that their service is absolutely brilliant. My products arrived sooner than expected and extremely well packaged. They offer a variety of beautiful beauty brands as well as pharmacy items so definitely worth checking them out.
July 21, 2023
Unprompted review
Reply from John Bell & Croyden
Dear Naz
Thank you so much for your lovely review! We would like to thank you by offering you 10% off of your next order, please email us at jbc@johnbellcroyden.co.uk so we can do this for you.
Kind regards
Amanta P
Customer Experience Team
Speedy service
Speedy service. Well packaged items and courteous service. Many thanks
June 30, 2023
Unprompted review
Reply from John Bell & Croyden
Dear Michelle,
Thank you so much for your lovely review! We would like to thank you by offering you 10% off of your next order, please email us at jbc@johnbellcroyden.co.uk so we can do this for you.
Kind regards
Feliciano
Prompt reliable service
I am very pleased to have been able to obtain the support hose which my own pharmacy had difficulty obtaining. The items were promptly delivered and at a fair price. This experience has saved me unnecessary anxiety. Mrs R. Bishop
July 11, 2023
Unprompted review
Reply from John Bell & Croyden
Dear, Rosa
Thank you so much for your lovely review! We would like to thank you by offering you 10% off of your next order, please email us at jbc@johnbellcroyden.co.uk so we can do this for you.
Kind regards
Charley-Louise
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