They cancelled my order because I assume they didn't want to sell at that price. Product is now advertised on their website at higher price. Could be a ruse to advertise at a lower price just to get y... See more
Company replied
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See what reviewers are saying
I have used John Bell and Croyden for some years when I have either worked near or, for a short time lived near, the shop. Even though I am further out of London now, I continue to purchase as I find... See more
Company replied
Purchased a MASON PEARSON Handy Sensitive Bristle Hairbrush SB3. This is an excellent hair brush. I wish I had discovered this hairbrush brand a long time ago. It stops the static build up and transf... See more
Company replied
Love this company, been buying from them, mostly in person, since 1975 when my daughter was born and it was the only shop that sold disposable nappies small enough. Online is great, they’ve never let... See more
Company replied
Company details
- Pharmacy
- Beauty Supply Store
- Medicine Exporter
- Pharmaceutical Products Wholesaler
- Vitamin and Supplements Store
Written by the company
John Bell & Croyden is the Wellbeing Emporium and Pharmacy setting standards in providing bespoke and truly holistic health solutions under one roof. We have experience gained from over 200 years in the business and have earned a global reputation for delivering excellence, innovation and first class products and service.
Contact info
50-54 Wigmore Street, W1U 2AU, London, United Kingdom
- 0207 935 5555
- jbc@johnbellcroyden.co.uk
- johnbellcroyden.co.uk
4.3
Excellent
307 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from John Bell & Croyden
Dear, Maria IIieva
Thank you for lovely review, we hope to see you again soon!
Kind regards
Charley-Louise
Customer Experience Team Leader
I’ve used this company a few times now…
I’ve used this company a few times now very efficient & quick delivery also competitive pricing would recommend.
May 10, 2024
Unprompted review
Reply from John Bell & Croyden
Dear, Karen
Thank you for lovely review, we hope to see you again soon!
Kind regards
Charley-Louise
Customer Experience Team Leader
Quick delivery
Quick delivery, packaged really well, will order from here again. Thank you 🤩
May 17, 2024
Unprompted review
Reply from John Bell & Croyden
Dear, Donna
Thank you for lovely review, we hope to see you again soon!
Kind regards
Charley-Louise
Customer Experience Team Leader
No nonsense and really speedy delivery
I knew what I needed (Optive eye drops) and they were a sensible price with lots of helpful information along the way in the ordering process. I couldn't believe how quickly they arrived, as another reviewer has said I didn't ask for next day delivery but it was pretty immediate. Will definitely return when this bottle runs out.
May 9, 2024
Unprompted review
Reply from John Bell & Croyden
Dear, LJC99
Thank you for lovely review, we hope to see you again soon!
Kind regards
Charley-Louise
Customer Experience Team Leader
First Class Customer Experience Team support
Super helpful Customer Experience Team member.
That individual Went above and beyond to help me in my decisions on several occasions across a number of days.
Final purchases of a number of Riffi R700 Original Massage Mitts were well priced and excellent quality.
May 10, 2024
Unprompted review
Reply from John Bell & Croyden
Dear, Sylvester
Thank you for your lovely review about Natalia, she is a super star.
Customer experience is super important to us and we always strive to go above and beyond for our customers.
Kind regards
Charley-Louise
Customer Experience Team Leader
Fantastic Experience
Effortless transaction. Next day delivery and a great price too. Will surely use them again.
May 8, 2024
Unprompted review
Reply from John Bell & Croyden
Dear, Mr Malhotra
Thank you for lovely review, we hope to see you again soon!
Kind regards
Charley-Louise
Customer Experience Team Leader
Reply from John Bell & Croyden
Dear, Sabrina
Thank you for lovely review, we hope to see you again soon!
Kind regards
Charley-Louise
Customer Experience Team Leader
All good and arrived sooner than I…
All good and arrived sooner than I thought. Thank you 😉
May 21, 2024
Unprompted review
Reply from John Bell & Croyden
Dear, John
Thank you for your kind review! Please email at jbc@johnbellcroyden.co.uk so we can offer you 10% off of your next order :)
Kind regards
The Customer Experience Team
Good selection, fast delivery
Neatly packaged without much excess and delivered astonishingly quick even though I’ve not added next day delivery. Online shop looks nice and very good assortment of things with just the right amount of selection of each type of product to suit varied budgets.
April 17, 2024
Unprompted review
Reply from John Bell & Croyden
Dear, ZFP
Thank you for your kind review! Please email at jbc@johnbellcroyden.co.uk so we can offer you 10% off of your next order :)
Kind regards
The Customer Experience Team
Unfortunately I don’t recommend
Unfortunately, I received half my order and no refund.
I placed the order in January it’s now April.
January 25, 2024
Reply from John Bell & Croyden
Dear, Nikki
Thank you for your review, upon reviewing your order, I can see that you were only charged for the items that you had received. If you have further questions please feel free to reach out to us at jbc@johnbellcroyden.co.uk.
Excellent service and fast delivery
March 26, 2024
Reply from John Bell & Croyden
Dear, Tobo
Thank you for your lovely review, we hope to see you again soon!
Kind regards
Charley-Louise - Customer Experience Team leader
Item not yet arrived after a week
February 24, 2024
Reply from John Bell & Croyden
Good morning
Please could you kindly contact us on jbc@johnbellcroyden.co.uk, so we can look into this for you.
Kind regards
The John Bell and Croyden Customer Experience Team
Great service and super fast delivery.
Great service and super fast delivery.
Ordered in the morning, delivered on the same day in the afternoon.
February 23, 2024
Reply from John Bell & Croyden
Dear, Jean
Thank you for your lovely review, we hope to see you soon!
Kind regards
The John Bell & Croyden Customer Experience Team
Very good service
February 23, 2024
Reply from John Bell & Croyden
Dear, Warren
Thank you for your lovely review, we hope to see you soon!
Kind regards
The John Bell & Croyden Customer Experience Team
No problems at all with the range of…
No problems at all with the range of items on the website or with ordering or with delivery. Definitely going to be buying from here again.
January 18, 2024
Unprompted review
Reply from John Bell & Croyden
Dear, Craig
Thank you for your lovely review, we hope to see you soon!
Kind regards
The John Bell & Croyden Customer Experience Team
Reply from John Bell & Croyden
Dear, Debbie
Thank you for your lovely review, we hope to see you soon!
Kind regards
The John Bell & Croyden Customer Experience Team
Reply from John Bell & Croyden
Dear, Mark
Thank you for your lovely review, we hope to see you again soon!
Kind Regards
The John Bell & Croyden CEX Team
Excellent choice and detailed…
Excellent choice and detailed information of products I was looking for.
Easy ordering and very speedy delivery.
Originally shopped in store, now this is the second online shop. All excellent.
December 28, 2023
Reply from John Bell & Croyden
Dear, Cepa
Thank you for your lovely review! we hope to see you again soon!
Kind regards,
The John Bell & Croyden CEX Team
Scammers….they cheat on customers
My order was cancelled after 3 days of purchase and when I checked again today, the product is still available and I could have bought it full price today….they cancelled my order where I orered with their Christmas discount sale promo…what a disgraceful scammers not honoring their discounts and missleading the customer…definitely not professional seller, one of the worst seller I’ve dealt with, really disappointed….please stay away and o not use them. They are not honest
January 3, 2024
Unprompted review
Reply from John Bell & Croyden
Dear, L Stiglicz
Thank you for bringing this to our attention, we have already replied to your email explaining the reason behind this. Rest assured, our company are not scammers, we are a completely trustworthy business.
Regards,
John Bell & Croyden CEX Team
Reply from John Bell & Croyden
Dear, Mandy
Thank you for your lovely review! we hope to see you again soon!
Kind regards,
The John Bell & Croyden CEX Team
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