They cancelled my order because I assume they didn't want to sell at that price. Product is now advertised on their website at higher price. Could be a ruse to advertise at a lower price just to get y... See more
Company replied
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See what reviewers are saying
I have used John Bell and Croyden for some years when I have either worked near or, for a short time lived near, the shop. Even though I am further out of London now, I continue to purchase as I find... See more
Company replied
Purchased a MASON PEARSON Handy Sensitive Bristle Hairbrush SB3. This is an excellent hair brush. I wish I had discovered this hairbrush brand a long time ago. It stops the static build up and transf... See more
Company replied
Love this company, been buying from them, mostly in person, since 1975 when my daughter was born and it was the only shop that sold disposable nappies small enough. Online is great, they’ve never let... See more
Company replied
Company details
- Pharmacy
- Beauty Supply Store
- Medicine Exporter
- Pharmaceutical Products Wholesaler
- Vitamin and Supplements Store
Written by the company
John Bell & Croyden is the Wellbeing Emporium and Pharmacy setting standards in providing bespoke and truly holistic health solutions under one roof. We have experience gained from over 200 years in the business and have earned a global reputation for delivering excellence, innovation and first class products and service.
Contact info
50-54 Wigmore Street, W1U 2AU, London, United Kingdom
- 0207 935 5555
- jbc@johnbellcroyden.co.uk
- johnbellcroyden.co.uk
4.3
Excellent
307 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
No respect of basic rules related to…
No respect of basic rules related to hygiene and no respect of the deadlines
November 25, 2024
Reply from John Bell & Croyden
Dear Alex,
Thank you for sharing your feed back and apologize for late response.
We take hygiene very seriously and apologize for any inconvenience you experienced.
Our Pharmacy Manager has been in direct communication with you regarding this matter, and we have thoroughly investigated the situation. This issue has been addressed, and we have taken steps to ensure it does not happen again.
We greatly appreciate your understanding and the opportunity to improve. We look forward to welcoming you back and providing the high standard of service you deserve.
Kind regards,
Natalia,
JBC Customer experience team
Great service and super prompt…
Great service and super prompt delivery.Will use again.
November 25, 2024
Fantastic company
Fantastic service. Much cheaper than everywhere else and super speedy delivery. Highly recommend.
November 25, 2024
Great selection
Great selection, super quick delivery. Hard to find items, readily available.
November 24, 2024
Great service every time and super…
Great service every time and super quick delivery!
November 24, 2024
Excellent service
I needed more of a certain skin product which I can't get at home. Buying from John Bell was very easy. The service was excellent.
November 24, 2024
disappointed
I have always thought the Wigmore Street store excellent due to the range of products on display.
Thats why I made a trip there when needing to assess options for electric toothbrushes with pressure sensor (recommended by my dentist). To my disappointment, they had only a meagre array of electric toothbrushes, and none at all with pressure sensors. I also wanted to look at SAD lamps. None at all. Plenty of "assistants", which in itself is a positive thing, but they weren't able to assist me due to the products not being available (and I don't think they knew what a SAD lamp was)
November 21, 2024
Unprompted review
Reply from John Bell & Croyden
Dear lizp,
Thank you for taking time to share your feedback. I am sorry to hear about your disappointing experience at John Bell & Croyden. We always aim to provide a wide selection of products and ensure our team is well-equipped to assists customers, so it is disappointing to learn that we fell short in this instance.
I'd like to clarify that we do stock SAD lamps at our store, which includes the Beurer Sad Light Tl30 and Beurer TL 95 Powerful Sad Lamp With Sunlike® Led Technology. It seems there may have been some misunderstanding or miscommunication during your visit, and I can only apologise. If you'd like assistance ordering an SAD lamp from us, please don't hesitate to contact us on jbc@johnbellcroyden.co.uk. We are happy to help.
We value your feedback and look forward to providing you with a better experience in the future.
Kind regards,
Soraia
JBC Customer Experience Team
Very happy with shopping experience
Very happy with shopping experience, the best value for item I could find on the internet..it came in very good time and was well packaged
October 28, 2024
Excellent service.
Everything well packed and as ordered. Good communication re delivery and received on expected day. Will use again.
October 27, 2024
I have ordered the stuff but delivery…
I have ordered the stuff but delivery driver dropped somewhere else even i spoke to one of there worker on the phone she admit it’s been dropped to next street workplace i asked them about my parcel but they denied. What’s the point using them if you don’t get item. Very bad experience with them hope so they will sort my problem.
October 27, 2024
Really useful!
Really useful online chat/ help which lead me to very good specialist staff member. Just what I needed, for complicated order for compression socks. Thank you.
October 25, 2024
Reply from John Bell & Croyden
Dear C. Moreland,
Thank you a lot for leaving your review and giving us 5 stars.
We are happy to hear that you are satisfied with your experience with us. Our compression specialist is is one of the best.
We hope to see you again in the future.
Kind regards,
Natalia,
JBC Customer experience team
"did what they say on the can" arrived…
"did what they say on the can" arrived on time - no issues
October 25, 2024
Reply from John Bell & Croyden
Hi Robert,
Thank you very much for taking time and leaving your review.
We are happy to hear that the product you bought from us met your expectations and arrived on time. Hope to see you again in the future.
Kind regards,
Natalia
JBC Customer experience team
Reply from John Bell & Croyden
Hi there,
Thanks a lot for posting your review and giving us 5 stars. We are very happy to hear that you are satisfied with your experience with us. Will be happy to see you again in the future.
Kind regards,
JBC Customer experience team
Reply from John Bell & Croyden
Hello,
Thank you very much for your review. Hope to see you again in the future.
JBC Customer experience team
Faulty knee brace
I bought a knee brace from John Bell & Croydon. After using it 6 times the Velcro failed. After contacting the manufacturer who said I needed to deal with the retailer JBC were very indifferent to my complaint but in the end said the only thing they could do is send it back to the manufacturer after telling me they had a 28 day returns policy. I kept telling them this wasn’t a case of me wanting to return it, the product was good it was just faulty however the manageress just kept repeating their 28 day policy. They said they sent it back but the manufacturer said they had a 28 day warranty which I think unlikely. All in all a pretty poor show from an exclusive retailer with a manageress with an extremely brusque manner.
October 28, 2024
Unprompted review
Reply from John Bell & Croyden
Dear Peter,
Thank you for taking the time to share your feedback with us.
We’re sorry to hear that the Velcro on your product didn’t meet your expectations. While your purchase was made outside of our standard return and exchange window, we wanted to go above and beyond, so we facilitated an inspection with the brand to seek a resolution. Unfortunately, after their assessment, they determined the product did not qualify for a replacement, which we must respectfully adhere to as well.
We apologize for any disappointment and truly value your understanding. Please feel free to reach out with any further questions.
Kind regards,
Natalia,
JBC Customer experience team
Reply from John Bell & Croyden
Dear R.L. Devon,
Thank very much for your review.
We are glad to hear that you are happy with our service. Hope to see you again soon.
Kind regards,
John Bell & Croyden
Very pleased with the service
September 24, 2024
Reply from John Bell & Croyden
Dear Helen,
Thank you for your review.
We are thrilled to hear that you are pleased with our service and hope to see you again soon!
Kind regards,
JBC Customer experience team
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