They cancelled my order because I assume they didn't want to sell at that price. Product is now advertised on their website at higher price. Could be a ruse to advertise at a lower price just to get y... See more
Company replied
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See what reviewers are saying
I have used John Bell and Croyden for some years when I have either worked near or, for a short time lived near, the shop. Even though I am further out of London now, I continue to purchase as I find... See more
Company replied
Purchased a MASON PEARSON Handy Sensitive Bristle Hairbrush SB3. This is an excellent hair brush. I wish I had discovered this hairbrush brand a long time ago. It stops the static build up and transf... See more
Company replied
Love this company, been buying from them, mostly in person, since 1975 when my daughter was born and it was the only shop that sold disposable nappies small enough. Online is great, they’ve never let... See more
Company replied
Company details
- Pharmacy
- Beauty Supply Store
- Medicine Exporter
- Pharmaceutical Products Wholesaler
- Vitamin and Supplements Store
Written by the company
John Bell & Croyden is the Wellbeing Emporium and Pharmacy setting standards in providing bespoke and truly holistic health solutions under one roof. We have experience gained from over 200 years in the business and have earned a global reputation for delivering excellence, innovation and first class products and service.
Contact info
50-54 Wigmore Street, W1U 2AU, London, United Kingdom
- 0207 935 5555
- jbc@johnbellcroyden.co.uk
- johnbellcroyden.co.uk
4.3
Excellent
307 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Nasal Douche
Ordering was easy. Delivery prompt. Well done JB&C. However the product is useless. Inadequate instructions in the leaflet, difficult to insert batteries, and once that is achieved, it doesn’t work.
August 27, 2024
Amazing range of products
Amazing range of products, which are well priced, and good service from all staff.
August 27, 2024
Awful
Awful. They usually tell you a week after ordering with a refund notif that out of stock. They bizarrely use courier's despite not stating this in their terms for the smallest items that would happily go in the post. They're meant to have the royal seal of approval but staff are abrupt service is naff and delivery is appalling. No thank you
September 1, 2024
Unprompted review
Great item price quick and great…
Great item price quick and great service I would recommend
August 26, 2024
Reply from John Bell & Croyden
Dear Leslie,
Thank you for your review.
We apologise that we could not send all the products in your order, as we were out of stock. When making changes to our orders, we always notify the customers, as we did with your order on the 26th of August.
Kind regards,
Soraia
Customer Experience Team
The Delivery was well ahead of time
The Delivery was well ahead of time. The product was packaged beautifully and I was delighted with the whole experience.
August 26, 2024
Help required for 1st order
Help required for 1st order, and provided with upmost efficiency.
Would definitely recommend them
August 26, 2024
It’s very nice cream and made my…
It’s very nice cream and made my anxiety level down and really natural cream to use it
August 26, 2024
Slight tingling and shine
Slight tingling and shine; nothing else. I used to use the Benefit lip plump was was far superior but they do not sell this anymore. I feel what a waste of money as I wanted to treat myself, for once. Lips looked the same. Very disappointed, will not recommend to anyone
August 26, 2024
Dispatch and delivery took far too…
Dispatch and delivery took far too long. On top of that, turns out one of the items I had ordered was not in stock. I wasn't charged for it, but it baffles me that in this day and age some retail websites still can't display accurate stock figures. It is annoying because I waited a few days just for the dispatch email, only then was I notified of the missing item and had to go to another website to order it which then - you guessed it - took another few days. It is inefficient and waste of time. When you have things like Amazon prime that get it to you the next day. On a positive note, the prices are fairly competitive.
August 5, 2024
Unprompted review
Reply from John Bell & Croyden
Dear Suki,
Thank you for your review.
We apologise for the delay in notifying you of the item that was out of stock. We strive to provide a better service to our customers and appreciate your feedback.
Kind regards,
Soraia
Customer Service Team
Great service
Great service! Items I ordered were shipped promptly. Will definitely use this company again
April 23, 2024
Unprompted review
A Highly recommended company.
I love this company ! Totally genuine and always reliable. They are very competitive with their prices and delivery is unbelievably quick.
Thank you John Bell !
August 8, 2024
Unprompted review
Superb company
Great communication, order confirmed , packaged & delivery company booked within 24 hrs. Delivered so quickly, very impressed, would highly recommend.
July 27, 2024
Good quality product, great timely service
I ordered the Mavala gold tip life time guarantee claw tweezers. It’s one of the best I’ve used! It came in right the next morning as indicated for next day delivery. Very happy with the service.
July 27, 2024
Excellent service thank you
July 25, 2024
Brilliant product
Brilliant product - quickly delivered and cheaper than anywhere else - would definitely recommend
July 26, 2024
Very Quick Delivery
Arrived quicker than expected so very happy, would shop here again in the future.
July 26, 2024
My order was dealt with expeditiously…
My order was dealt with expeditiously and in good time.
July 25, 2024
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