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John Doe Carpets and Furniture Ltd Reviews 

2,097
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Evaluating 792 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being friendly, helpful, and professional, offering knowledgeable advice without being pushy. The overall service is frequently described as exceptional, with many appreciating the efficiency and personalized attention received. The delivery service also receives high commendation, with teams noted for being polite, efficient, and professional. People value being kept informed about arrival times, the careful handling of items, and comprehensive services like assembly and packaging removal. Reviewers are consistently satisfied with the quality of the products, finding them to be worth the investment and well-selected.

What people talk about most

Staff

Customers had positive experiences with staff, consistently describing them as friendly, helpful, and... See more

Service

Clients share positive opinions on service, consistently highlighting the professionalism, friendliness, and... See more

Delivery service

Reviewers mention positive feedback about delivery service, with many customers praising the efficiency and... See more

Product

Reviewers highlight positive aspects of product quality, with many expressing satisfaction with their... See more

Quality

Customers consistently note positive experiences with quality, often praising the high standard of fitting... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Many thanks to Simon & Scott who delivered my sofa back to me today. They are a great team, friendly & helpful & made sure sofa was assembled correctly & working properly. Also thank you to Dom, Servi... See more

Rated 5 out of 5 stars

Just had another exceptional delivery from John doe. Scott and Simon we incredibly helpful in putting the items in place, went through the instructions on removing wheels on the chest of drawers an... See more

Company replied

Rated 5 out of 5 stars

Both assistants were extremely helpful and patient. I explained our requirements and was shown appropriate furniture / sofa etc. We weren't rushed into decision making at all. Tina went out of her... See more

Company replied

Rated 5 out of 5 stars

Another brilliant experience of using John Doe, with both buying the carpet, and having it fitted. No fuss, and within a couple of hours all was done and laid and vacuumed. Nothing was too much bothe... See more


Company details

  1. Furniture Store
  2. Bed Shop
  3. Carpet Installer
  4. Carpet Store
  5. Flooring Store
  6. Sofa Store

Written by the company

Founded by John Doe in 1983, we are a third generation flooring and furniture retailer. At John Doe of Diss, we strive to offer all our customers a unique shopping experience that cannot be imitated or found elsewhere. Our offerings include the finest carpets and flooring, quality furniture and handpicked sofas and beds, plus so much more for your home. Sourced only from exceptional manufacturers across the globe. At John Doe of Diss, we understand the importance of purchases for your home. As a result, we employ over 50 skilled staff, all of whom are dedicated to providing personal, no pressure assistance and expert advice in helping you find the right item for you and your home. Our 45,000 square foot showroom, partnered with our family heritage and expert team accumulates to create the premium John Doe service that we’re known for. Located on our first floor, Angela's Coffee Lounge offers a diverse selection of speciality coffee, freshly baked pastries, homemade cakes and delicious lunches prepared with premium, local ingredients.


Contact info

5.0

Excellent

TrustScore 5 out of 5

2K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 20% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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5.0

All reviews

(2,097)

780 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service from the carpet… fitters

Excellent service from the carpet fitters Charlie and Josh today they had to load my boat with the carpet underlay tools etc travel to my Riverside cottage to complete a lovely job they were very polite and accommodating nothing to much trouble.

June 23, 2026
Unprompted review
Rated 5 out of 5 stars

Thank you Simon & Scott

Fabulous service all round from John Doe. Huge thanks to Simon and Scott, the delivery team. Informed us of the time they were due to arrive. Removed all packaging. Professional, friendly and helpful. Highly recommended. Thank you

June 22, 2026
Unprompted review
Rated 5 out of 5 stars

Scott and Simon did a brilliant job

Scott and Simon did a brilliant job. Got a phone call when they were on their way to inform me they were arriving shortly. Great service, very quick and reliable. All rubbish took away with them. Very professional would highly recommend

June 18, 2026
Unprompted review
Rated 5 out of 5 stars

Brilliant service.

Simon and Scott delivered my suite today, what lovely guys and so efficient.
Notified me of anticipated arrival, shoes off automatically in house, set it up quickly and quietly and cleared all packing and debris, and it looks great too.
Brilliant service.

June 17, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service from Simon and Scott

Excellent service from Simon and Scott. They phoned before coming and arrived on time. Navigated awkward corners and tough stairs. They did all perfectly and took all wrappings away, replacing a light shade that had to be removed to get the bed through the porch.

June 17, 2026
Unprompted review
Rated 5 out of 5 stars

Simon and Scott were excellent

Simon and Scott, who delivered our furniture, were great. Shoes removed as they entered, furniture unpacked and placed where we wanted, and every bit of packing quickly removed. All good.

June 15, 2026
Unprompted review
Rated 5 out of 5 stars

The wood for the floor arrived on the…

The wood for the floor arrived on the date given. Jack arrived on the given date and worked hard to fit the flooring
and completed it the next day. He is an extremely pleasant young man and certainly knows his trade. He did an amazing job and I would certainly use John Doe again as they give attention to detail.

June 15, 2026
Unprompted review
Rated 5 out of 5 stars

Accompanied my partner today

Accompanied my partner today, to look for a mattress.
We were looked after by Stewart Walker. Stewart certainly knows his products, and was very helpful in guiding my chap to make an appropriate choice.
Thank you.

June 16, 2026
Unprompted review
Rated 5 out of 5 stars

Great service

We had a home delivery of furniture by Simon and Scott, who were helpful and professional throughout. They removed their shoes at the door without even having to be asked, which was much appreciated, thank you. They made sure the furniture was exactly where I wanted it to be placed, and treated the furniture and our home with respect and care. Thank you very much.

June 15, 2026
Unprompted review

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