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John Doe Carpets and Furniture Ltd Reviews 

2,099
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Evaluating 792 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being friendly, helpful, and professional, offering knowledgeable advice without being pushy. The overall service is frequently described as exceptional, with many appreciating the efficiency and personalized attention received. The delivery service also receives high commendation, with teams noted for being polite, efficient, and professional. People value being kept informed about arrival times, the careful handling of items, and comprehensive services like assembly and packaging removal. Reviewers are consistently satisfied with the quality of the products, finding them to be worth the investment and well-selected.

What people talk about most

Staff

Customers had positive experiences with staff, consistently describing them as friendly, helpful, and... See more

Service

Clients share positive opinions on service, consistently highlighting the professionalism, friendliness, and... See more

Delivery service

Reviewers mention positive feedback about delivery service, with many customers praising the efficiency and... See more

Product

Reviewers highlight positive aspects of product quality, with many expressing satisfaction with their... See more

Quality

Customers consistently note positive experiences with quality, often praising the high standard of fitting... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Many thanks to Simon & Scott who delivered my sofa back to me today. They are a great team, friendly & helpful & made sure sofa was assembled correctly & working properly. Also thank you to Dom, Servi... See more

Rated 5 out of 5 stars

Just had another exceptional delivery from John doe. Scott and Simon we incredibly helpful in putting the items in place, went through the instructions on removing wheels on the chest of drawers an... See more

Company replied

Rated 5 out of 5 stars

Both assistants were extremely helpful and patient. I explained our requirements and was shown appropriate furniture / sofa etc. We weren't rushed into decision making at all. Tina went out of her... See more

Company replied

Rated 5 out of 5 stars

Another brilliant experience of using John Doe, with both buying the carpet, and having it fitted. No fuss, and within a couple of hours all was done and laid and vacuumed. Nothing was too much bothe... See more


Company details

  1. Furniture Store
  2. Bed Shop
  3. Carpet Installer
  4. Carpet Store
  5. Flooring Store
  6. Sofa Store

Written by the company

Founded by John Doe in 1983, we are a third generation flooring and furniture retailer. At John Doe of Diss, we strive to offer all our customers a unique shopping experience that cannot be imitated or found elsewhere. Our offerings include the finest carpets and flooring, quality furniture and handpicked sofas and beds, plus so much more for your home. Sourced only from exceptional manufacturers across the globe. At John Doe of Diss, we understand the importance of purchases for your home. As a result, we employ over 50 skilled staff, all of whom are dedicated to providing personal, no pressure assistance and expert advice in helping you find the right item for you and your home. Our 45,000 square foot showroom, partnered with our family heritage and expert team accumulates to create the premium John Doe service that we’re known for. Located on our first floor, Angela's Coffee Lounge offers a diverse selection of speciality coffee, freshly baked pastries, homemade cakes and delicious lunches prepared with premium, local ingredients.


Contact info

5.0

Excellent

TrustScore 5 out of 5

2K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 20% of negative reviews

Typically replies within 24 hours

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5.0

All reviews

(2,099)

780 reviews in the last 12 months

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Rated 5 out of 5 stars

Accompanied my partner today

Accompanied my partner today, to look for a mattress.
We were looked after by Stewart Walker. Stewart certainly knows his products, and was very helpful in guiding my chap to make an appropriate choice.
Thank you.

June 16, 2026
Unprompted review
Rated 5 out of 5 stars

Great service

We had a home delivery of furniture by Simon and Scott, who were helpful and professional throughout. They removed their shoes at the door without even having to be asked, which was much appreciated, thank you. They made sure the furniture was exactly where I wanted it to be placed, and treated the furniture and our home with respect and care. Thank you very much.

June 15, 2026
Unprompted review
Rated 5 out of 5 stars

Staff were so friendly

Staff were so friendly. Lovely lady on the carpet section who took my order was very helpful. Really good customer service which you dont always find these days. Thank you

May 18, 2026
Rated 5 out of 5 stars

I had a great experience with the…

I had a great experience with the delivery of my new sofa from John Doe.
The delivery man, Scott and Simon, were polite and respectfully. Kept me informed of their arrival and sorted out the issue of my old sofa.
Thank you!

June 5, 2026
Unprompted review
Rated 5 out of 5 stars

We had some bedroom furniture fitted…

We had some bedroom furniture fitted yesterday and I’m delighted with how the whole process went.
Simon and Scott were very good and made sure I was completely satisfied with the final result.
Thank you guys 😋
Happy to recommend.

June 10, 2026
Unprompted review
Rated 5 out of 5 stars

We love John Doe Furniture

We love visiting John Doe Furniture. We are very pleased with our new bureau which is a perfect fit for our lounge. Scott & Simon delivered it with care and were very helpful and friendly.
We did also have a nest of tables which was to be delivered as well, but was not. We will have to go collect them from the shop.

June 11, 2026
Unprompted review
Rated 5 out of 5 stars

Purchasing a new bed

We had lots of help from Matt on deciding on a new bed. He was very helpful but not pushy. He is very knowledgeable and pleasant to deal with. The actual invoice was completed by Stewart, who again was very helpful and is very knowledgeable, as always.

May 13, 2026
Rated 5 out of 5 stars

Excellent service as always.

We’ve just had our third furniture delivery from John Doe this year. We’re delighted with the furniture which arrived via the dream team of Simon and Scott the Gold Standard Delivery Team.

June 9, 2026
Unprompted review
Rated 5 out of 5 stars

first class service from all staff

first class service in shop from Susan delivery was great from Simon and scott phoned to say they was on there way came in unpacked stuff put it together showed me how it worked took all package away great service thanks lads

June 8, 2026
Unprompted review
Rated 5 out of 5 stars

Carpet fitted in the morning (Kyle &…

Carpet fitted in the morning (Kyle & Simon) and new furniture delivered and assembled in the afternoon (Scott & Simon). Excellent service from both teams, quick, efficient and pleasant. Would highly recommend all. Keep it up guys.

June 5, 2026
Unprompted review
Rated 5 out of 5 stars

We had an incredible experience at John…

We had an incredible experience at John Doe from start to finish. The day began with what was quite possibly one of the best Full English breakfasts I have ever had in the restaurant, setting the tone for a fantastic visit.

We then received outstanding service from Sam in the carpets department. Sam was absolutely amazing. We ordered a rug that required whip-thread edging, and Sam went above and beyond by unlocking the warehouse, taking us through the production area, and showing us the huge range of options available. It was such a hands-on, personal service, and we genuinely felt cared for throughout the entire process.

We are extremely grateful for the time, attention, and expertise Sam provided. Customer service of this calibre is rare to find these days.

Thank you to everyone involved. We are very much looking forward to receiving our rug and will most certainly be back again—not only for another meal, but also to order carpets for the rest of our new home.

Highly recommended!

June 6, 2026
Unprompted review
Rated 5 out of 5 stars

Simon and Scott

Simon and Scott - as always a first class friendly service to us and our daughter. Kept informed at all times and arrived as expected. Difficult to say more - just thank you again.

June 5, 2026
Unprompted review

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