John Francis Reviews 84

TrustScore 3 out of 5

2.8

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See what reviewers are saying

Rated 5 out of 5 stars

We were buyers not sellers and completed the move very quickly. Rachel was our contact person and proved very professional,cheerful and knowledgable. She was contactable and kept us informed of prog... See more

Rated 1 out of 5 stars

Avoid renting with JF. It’s not a local firm anymore. Countrywide Lettings who now own John Francis are a bunch of cowboys. We fought for 3 years against a no fault eviction. The ow... See more

Rated 1 out of 5 stars

Very poor communication and a delayed refund We left the property more than a month ago and are still waiting for our refund. Soon after leaving, we were asked to pay a £600 termination fee, bu... See more

Rated 5 out of 5 stars

John Francis Llanelli Recently sold our house through John Francis and although it’s a stressful process, Natasha and the team were always on hand to help speed things up. The getting on the marke... See more

Company details

  1. Real Estate Agents
  2. Real Estate Agency
  3. Real Estate Appraiser
  4. Real Estate Rental Agency

Information provided by various external sources

8 Alban Square, Aberaeron, SY46 0AD Tel 01545 570990. Aberaeron@johnfrancis.co.uk 5 Terrace Road, Aberystwyth, SY23 1NY Tel: 01970 630721 aberystwyth@johnfrancis.co.uk 24 College Street, Ammanford, SA18 3AF Tel: 01269 592401 ammanford@john...


Contact info

2.8

Average

TrustScore 3 out of 5

84 reviews

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Rated 1 out of 5 stars

Shocking.

Shocking.
Quite simply do not go anywhere near them. You will pay them a lot of money for a terrible service.
There are lots of estate agents out there, use someone else.
We sold our house but Francis' made a very stressful time so much worse.

May 8, 2021
Unprompted review
Rated 1 out of 5 stars

Woeful company.

Woeful company.
My parents rented a bungalow from them in November 2019. Sadly dad passed away the day after they signed a 6-month rental agreement. Mum was unable to fulfil the term and we notified them of the change in circumstances 4 days after dad died. They still felt it appropriate to levy a £594 charge on mum for some sort of landlord charge???
We still haven't got to the bottom of it. The rental agreement they signed was very woolly. After the involvement of one of our Welsh AM's Suzy Davies, they eventually dropped the fee to £200, but withheld mum's deposit until she paid it. Such a despicable thing to do to a grieving 75 year old woman. Absolutely no evidence of discretion or any demonstration of good morals whatsoever.
Embark on any dealings with them with extreme caution and make sure you read the small print!

March 3, 2020
Unprompted review
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