Was quick and easy to order the travel currency. Only issue I experienced was having to arrange a click and collect instead of a home delivery to ensure I could get smaller notes. Last few times... See more
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I always use John Lewis for foreign currency as it arrives the next day at my local Waitrose if I order before 2pm. Good exchange rates too. Only reason I’ve given 4 stars is their website said they... See more
Company replied
I’ve just opened my own account for a New Day credit card, pretty easy to get started. The reason I have a 5 star is I had a credit card on my wife’s account I had this for a few years without any... See more
Company replied
It was very easy to order how much currency I needed, and it was available to pick up a couple of days later. I could’ve had it delivered for free but you need to sign for it so I decided to collect i... See more
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Company details
Written by the company
Our in-house experts and trusted partners work together to offer you money products for your life and your goals. From the John Lewis Partnership Credit Card to insurance, we can help you think outside the bank. Enjoy travel money at great rates and cover for the things you love most, with home insurance for forever homes and right-now homes, car insurance to get you into gear, and pet insurance packed with benefits to keep those tails wagging. You do you. Let us sort the money stuff.
Contact info
United Kingdom
- johnlewismoney.com
4.5
Excellent
17K reviews
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It was very easy to order and receive…
It was very easy to order and receive my currency.
May 30, 2026
Reply from John Lewis Money
Thanks for the great review, Dawn! Knowing it was very easy to order and receive your currency is exactly what we like to hear. We hope you have a brilliant time away! ^Paul
Quick service knowledgeable staff
Quick service knowledgeable, competent and extremely friendly staff.
May 30, 2026
Reply from John Lewis Money
Thanks for sharing your review, Rachael! We're thrilled to hear that our team provided such a knowledgeable and friendly service for your Travel Money. We always aim to make sorting your holiday currency as smooth and stress-free as possible, so it's wonderful to know this.
We hope you have a fantastic time on your travels and we look forward to helping you again ahead of your next trip! ^Paul
Very easy to order
Very easy to order. Advised when ready to pick up.
Staff in bureau very pleasant and helpful.
May 30, 2026
Reply from John Lewis Money
It's fantastic to hear that our Partners in the bureau were so pleasant and helpful and you found the ordering process easy! Thank you for your feedback, Ruth! ^Paul
Great service at bureau de change but …..
Great service at bureau de change. However was literally shortchanged . Checked online for exchange rate and took advantage of £5 off as JL member .it is disappointing to find that in store rate is not as good as that advertised online . Felt scammed .
May 25, 2026
Reply from John Lewis Money
Thank you for your review, Tracey. We're pleased you received great service, but we're very sorry to hear you left feeling disappointed and let down by the exchange rate.
As noted on our website, our rates can vary between our online service and our physical stores. We always aim to be transparent about this and we're sorry for any frustration caused.
If you feel a genuine mistake was made with your transaction total or your member discount, please do reach out to our team on 0330 123 3396 (select option 1) so we can look into this for you.
Best wishes,
^Paul
The John Lewis Credit Card is a great…
The John Lewis Credit Card is a great way to shop. They keep me updated on my balance and when payments are due and the App is so easy to use and secure.
May 26, 2026
Reply from John Lewis Money
We're delighted to hear you find our credit card a great way to shop and manage your finances, Anne. Thank you for your kind feedback! ^Paul
Reply from John Lewis Money
Hello Marie, we're pleased you feel this way, thanks for using our services. ^Alan
Reply from John Lewis Money
Hello, that's great to know, thanks for using our services. ^Alan
Easy from start to finish
May 26, 2026
Reply from John Lewis Money
Hello John, thanks for your positive review and custom. ^Alan
Great currency exchange
Great currency exchange. Easy to order euros and delivered on time.
May 29, 2026
Reply from John Lewis Money
Hi Kath, appreciate your kind feedback. Thanks for using our services. ^Alan
JOHN LEWIS great exchange rates
JOHN LEWIS is always excellent for exchange rates online. Quick and easy to collect from store. Also delivery if necessary. Thanks again JOHN LEWIS.
May 28, 2026
Reply from John Lewis Money
Hello Margaret, thanks for choosing to use our Travel Money service. We hope to see you again. ^Alan
From ordering my currency online
From ordering my currency online - to collecting it the next day from my local Waitrose store - the process was totally flawless. A great service - couldn’t have been improved. Thank you.
May 28, 2026
Reply from John Lewis Money
Hi Patricia, thanks for your positive feedback. We're delighted to read that the service was to such a high standard. We look forward to seeing you again. ^Alan
The lady who attended to me was very friendly …
The lady who attended to me was very friendly.
May 20, 2026
Reply from John Lewis Money
That's great to hear Mrs Chidawanyika, thank you for taking the time to share your kind feedback! ^Angela
So easy!
So easy! Picked the amount of currency I required and the date I wanted to pick it up then turned up with my order number and ID. Even better, the rate was impressive.
May 28, 2026
Reply from John Lewis Money
Hi Jill, thank you very much for choosing our Travel Money service, and for sharing your positive experience! ^Angela
Marley and Me
What an easy straight forward stress free way to insure my cat and a very reasonable price.
Everything was so easy, thankyou john lewis
May 25, 2026
Reply from John Lewis Money
Hi Anne, we're glad to hear insuring your cat was easy and stress-free. Thank you for your 5 star review! ^Angela
It was clear and easy to obtain a quote…
It was clear and easy to obtain a quote also priced reasonable.
Great J l as usual
April 28, 2026
Reply from John Lewis Money
Hi Mrs Cunningham, we are pleased to hear that you found the process to be easy, and the price to be competitive. Thank you for taking the time to share your review. ^Angela
Reply from John Lewis Money
Thank you for choosing our Travel Money service, and for sharing your positive experience! ^Angela
Saved myself £20 a month and easy to…
Saved myself £20 a month and easy to contact def made the correct decision
April 25, 2026
Reply from John Lewis Money
Hi Peter, we are pleased we are able to help make you a saving, thank you for taking the time to share your review. ^Angela
Straight forward online purchase and…
Straight forward online purchase and simple to pick up on my usual shopping day at Waitrose.
May 27, 2026
Reply from John Lewis Money
Thank you for using our Travel Money service, Shirlee. We are pleased to hear you found the service to be straightforward, and also convenient for you to collect whilst shopping at Waitrose. ^Angela
A positive experience
A positive, polite and efficient experience at John Lewis Westfied Stratford. I will certainly use this service again. Just a note, it could be better signposted in store!
May 27, 2026
Reply from John Lewis Money
Hi Fiona, thank you for choosing our Travel Money service, we really appreciate you taking the time to share your feedback. We look forward to welcoming you back next time. ^Angela
Very helpful staff
May 26, 2026
Reply from John Lewis Money
Thank you for sharing your review, Julia! ^Angela
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