Johnson Fitness Reviews 48

Do not call this company to have anyone install gym equipment. Johnson Fitness recommended Affordable Fitness Movers to come out and finish a gym install for me. They said Affordable Fitness Movers were their installer. They charged me $200 to finish an install that took 30 minutes. Complete rip off.

I had a great experience buying a seated elliptical at Johnson Fitness. Ryan helped me at the Layton location, asking questions that helped me decide which piece of equipment would best serve my needs. He went out of his way to be fully transparent about costs and warranties. I have lower back issues and the bike gives me support I wouldn't get with a standard elliptical. I'm really happy with both the service and the workouts I'm getting! Thanks so much.

The machine was delivered 30 Jan 26 I went to use it for the first time 11 Feb 26. I called the company about the issues and to request a replacement. I was told it would not be replaced. I asked about a refund and was told I would have to pay to ship it back plus 20%. I’m a disabled veteran with PTSD and have been back and forth with the company and suffered an episode because of the stress, with no resolution. So the machine that was supposed to improve my health is affecting it. It worked with difficulty for about 10 mins before it just stopped. I am able to get it started (with difficulty) when I stop it still looks like I’m moving. If I touch the screen it’s grayed out. The only option is to power it off and unplug it. It has been unplugged since then. The subscription trial will be done by the time it’s fixed if it gets fixed. I received parts at my house not sure what I’m expected to do with them.

Johnson Melbourne Australia still waiting on a fitness bike ordered and payed for December 2025. Supposedly 2 bikes lost in delivery process. Consumer contact extremely poor! Do not buy from these guys!!!

Second shipment has been delayed in Oregon again. So I don’t know how to get them to send the parts, under warranty, via urgent shipping, directly to my house.
TRYING TO GET THEM TO SEND VIA AIR NOT FEDEX GROUND.

It’s been over 6 weeks since I placed my order, and the treadmill still hasn’t shipped. Turns out they sold an item that wasn’t even in stock—and they still don’t know when it will be. Communication has been rude, short, and only happens if you keep following up. No proactive updates, no ownership, just vague timelines. Extremely frustrating and misleading experience.

Just came here to post this review and based on their ratings I can see they clearly don't care about customer service. It's so sad for them to be in this industry.

Stay away. do not buy from this company.
My item is delayed, and still waiting.
No accountability "delivery is out of our control"

Bought an elliptical from the Waukesha store. After being reassured that I could exchange a larger screen for a smaller one for up to a month after I bought it, I went back and told them I wanted to do so. The two employees (a man named Troy was one of them), began lying to me for months. I would come into the store or call (seven or eight times) about it and would be told don’t worry about it, they will get it done, always promising soon, don’t worry about it. After a while Troy said don’t worry about it being over a month, he would see that it got done. Well, it’s now about a year later and they still refuse to replace it. They are nice when they want to sell you something but lie to your face when it comes to backing up their promises.

Bought a treadmill from Johnson Fitness. After using a while started to notice white flakes. I went and asked the sales staff about this. They said not to worry that it is probably lack of use and maybe just a bit dry. After another year it now had issues on the belt vibrating. I had followed the machine and applied the oil/lubricant when told. I called for service and was told that not only was the belt bad but the whole plat needed to be replaced! They charged $200 to tell me that. Now they gave me an estimate of 480 for parts and 200 labor plus 80 to come out and fix it. My cheap treadmill from Dicks lasted longer and the only issue was the belt needing to be replaced!

Purchased a Johnson elliptical in October 2024 for over $3,000. From the start it had the same recurring fault. A technician attended 3–4 times during the warranty period, but the issue was never properly fixed.

When I tried to use it again recently, the same fault occurred. I was told I’d need to pay the full cost of repairs and technician because it’s now out of warranty, despite this being an unresolved issue reported multiple times while under warranty. Management declined to assist.

Very disappointing after-sales support for a premium-priced product. I’ve now escalated the matter to Consumer Affairs Victoria, have emailed the managing director and have also contacted A Current Affair to investigate their practices. If you have had a similar issue send me a message and we can make this a full tv investigation.

Frankly terrible company. Ended up filing a claim with the NCAT before they would take me seriously.

Extremely disappointed with the service and communication.

I booked a technician back in April 2025 for two out-of-service ellipticals at my gym. I paid $343.20 for the assessment, and was told I would receive the parts list, repair quote, and next steps once the technician completed the inspection.

It’s now November and I still have no follow-up, no parts list, no quote, and no date for repairs. I have had to repeatedly chase the company for updates, re-send serial numbers, and re-explain the situation every time, which shows there is no internal tracking or continuity.

To this day, both machines remain unusable and the company has not provided any actionable information beyond acknowledging the initial visit. As a commercial business, this level of service is simply not acceptable.

I’m sharing this review so other gym owners and commercial operators are aware of the delays and lack of follow-through.

What a Scam! I spend over 500$ for these dumbbells with the base and they're only offering me the amount below, I knew I should've just kept them, what a bunch of rats, just to get you to spend more money, I don't even think that the recall was even that bad. Snakes and weasels, I'm so heated right now!!!!!! F*** this company!!! Never again!!We have reviewed the dumbbell handle(s)/base(s) you returned and have confirmed that you are eligible for a refund voucher. You have been issued a voucher in the amount of $95.00. Your voucher code is and it can be used on any qualifying purchase on **************************. Voucher terms can be found here.

Own a set of Bowflex 552 Adjustable Dumbbells bought direct. Johnson Health Tech issued a safety-based recall for these units. They are currently selling these dumbbells for $429.00, yet they are only providing a $60 credit voucher for use towards new equipment purchases. What kind of a company has a safety recall for the weights dislodging and offers a credit of 10% of the replacement value?
I have reached out to the CEO with NO REPSONSE.
Reddit has story after story of this shoddy practice.

BUY JOHNSON FITNESS PRODUCTS - NEVER AGAIN!!!

We got the Bowflex SelectTech 552 And are getting a voucher for less than a 1/3 of the cost of them from just 1.5 years old. FAIL

Been having trouble getting a refund as they charged me twice for a treadmill. One with a finance loan, which is the one I wanted to go with in the first place and 2nd on my credit card. They claimed that they refunded me on my credit card, which this did not. Tried to speak with multiple people in the Des Moines area, but this has been going on for almost a month and no refund. I filed a chargeback, but am having issues with this as well. I spoke with a corporate worker as I did not know where else to turn. I was then threatened by this lady that my warranty would be revoked because of this. I explained to her that they were paid via the finance loan. Again she continued to threaten me that they would revoke my warranty because I am asking for my money back when I was charged twice. I have been given minimal help and it seems like it has been an on-going cycle. I have tried my best to be calm and know that things take time. Wells Fargo has been less then helpful in this matter since they financed me. At this point once I was threatened by whomever this lady was, wish I could remember her name, I will no longer plan on shopping with this company again. It sucks that a decent experience has turned into this. I hope that the issue is remedy at some point, but once I was threatened and told all this misinformation by someone at corporate I guess I will continue to just wait and hope Wells Fargo will help, but I would encourage them to go through a different loan servicer.

What Customer Service? It doesn't exist.
Purchased the Horizon Indoor Cycle 7.0. The unit was faulty straight out of the box, the motor to control resistance is faulty. Contacted support (int.) and they told me to submit a ticket online, which I did. Got a phone call a few days later which sounded quite promising that I'd have the bike repaired pretty quickly. It's been >two weeks and I have had no communication from them. I tried to call the customer support line, doesn't matter what option you choose, you always get directed straight to voicemail !

Brand new $950 (that was after the half price special) cycle straight out of the box and it's a lemon.

I purchased the Horizon Andes 7.1 Elliptical for a premium price, expecting a high-quality product. However, it has never worked from day one.

- Bluetooth is completely inactive – No device can detect it, making their promise of app connectivity meaningless.
- Essential performance metrics are missing – Watts, RPM, and Distance do not display at all.

The manufacturer, Johnson Health Tech. GmbH, sent a replacement console, but it made no difference—the trainer is still unusable. Fitshop and Johnson Health Tech. respond slowly, taking days or even weeks to reply.

For such an expensive product, this is completely unacceptable. I expected far better quality and customer service. Avoid this machine and brand if you want reliable fitness equipment.

I have been purchasing many thousands of dollars of gym equipment from Leesburg Johnson Fitness for over 9 years. Yesterday I had an assault bike delivered and assembled. Luis is my go to Fitness Equipment representative. He is hands down the best, most responsive, customer oriented salesman i have ever met, bar none!

My treadmill is 2x years old and has stopped running.
I booked a service ticket and it said $100 service call.
Receive an invoice for over $600 to service and fix.
I have to pay this amount to have someone come and inspect and fix.
If I pay a service calll and labour just under $200 I will have to pay this again when they bring the parts needed.
This all sounds very expensive.
I can understand a service fee but should be able to fix on spot knowing what treadmill it is!!
I dont understand paying over $600 before someone will even inspect.
Disappointing
I should never have recommended this company to a friend that also bought one