johnwhiteshoes.com Reviews 454

TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 131 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality and craftsmanship of the products, often highlighting their comfort and stylish appearance. Many people appreciate the value for money, finding the shoes well-made and durable for their price. The delivery service is frequently mentioned as fast and efficient, with orders arriving promptly and well-packaged. Consumers are also very satisfied with the overall ordering process, describing it as smooth and positive. However, some customers have experienced issues with sizing, noting that certain shoes can run small or large, leading to the need for returns or exchanges. A few people also reported concerns about the durability of specific components, such as studded soles or gussets, which showed wear more quickly than expected. Additionally, a small number of reviewers encountered problems with order tracking or delayed shipments.

What people talk about most

Product

Clients share positive opinions on product quality and design. Many reviewers praise the high quality,... See more

Quality

Users describe positive interactions with quality, consistently praising the superior craftsmanship and... See more

Delivery service

Customers had positive experiences with delivery service. Many reviewers praised the rapid and fast delivery,... See more

Price

Customers consistently note positive experiences with price. Many reviewers praise the excellent quality of... See more

Order

Reviewers highlight positive aspects of order. Many customers praise the seamless ordering process, fast... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Apart from 12s being a little cramped for me, I love the entire range of shoes I’ve ordered from JW. 2 leather trainers, 1 hybrid brogues & suede Chelsea boots. Great quality for the price and I us... See more

Rated 5 out of 5 stars

Top-tier craftsmanship from John White. 👞 I picked up the Guildhall Capped Oxfords and they are a complete game-changer. Elegant, perfectly constructed, and a guaranteed compliment-magnet. If you wan... See more

Rated 5 out of 5 stars

I can honestly say this company John White are an excellent company to do business with. There shoes are excellent product and there customer service are brilliant and far exceeded my expectatio... See more

Rated 5 out of 5 stars

Incredible shoes and amazing customer service First came across John White shoes through Facebook, I had been looking for a pair of suede loafers and their Banff penny loafers looked very good in t... See more

Company replied


Company details

  1. Boot Store

Written by the company

Established in 1919 in Northamptonshire by John White, our brand stands on a legacy of innovation and exceptional footwear quality. A century on, we're still dedicated to designing elegant shoes and boots for various occasions, always at fair prices.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

454 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent quality, price and service

Wonderful quality shoes - superb value for money.

Had a minor customer service issue regarding an out of stock item and the way it was handled was a credit to the business - generous, friendly and professional.

The way the issue was dealt with actually left me with a better impression of the company than if the transaction had been 100% smooth sailing.

Will definitely purchase again.

April 21, 2026
Unprompted review
Rated 5 out of 5 stars

I received exceptional service at John…

I received exceptional service at John White, where I was attended to with the utmost professionalism. Their expertise was on full display when they provided a complimentary treatment for my Cognac Suede Hill Boots, leaving them with a prestige glow that makes them truly distinct. I am completely satisfied with their superior craftsmanship and highly recommend their dedicated service.

April 23, 2026
Unprompted review
Rated 5 out of 5 stars

A top Service from a top Company

A top Service from a top Company
I am extremely impressed with this company, the way the order was handled and shipped was very impressive.
Communications through emails were responded to very quickly and efficiently.
I have got nothing but praises for this company not to mention the quality of the product on offer and their unbeatable prices

April 17, 2026
Unprompted review
Rated 3 out of 5 stars

Look good, lower quality than expected

They look good, but I had two pairs that fell apart. The first pair had the soles falling off within 3 months, they were then replaced, and the second pair had the soles coming off within a year.

By comparison I have shoes with other brands at a similar price point that have lasted years without issues.

March 31, 2026
Unprompted review
Rated 5 out of 5 stars

Simply the best and most personable…

Simply the best and most personable user experience I’ve had when ordering a pair of shoes! I had a personal email when one of the pairs that I ordered wasn’t in stock and the way they dealt with everything from start to finish was superb.

March 6, 2026
Rated 5 out of 5 stars

The John White shoes are top quality…

The John White shoes are top quality and good value. Got the tan "Rogue" model with the rubber soles (which I needed to cushion my bad knee whilst looking semi-formal). Highly recommended brand.

March 18, 2026
Unprompted review
Rated 4 out of 5 stars

Size

Bought 2 pairs of Brecon boots, one brown , one black.
Quality is great BUT as I ordered the same size for each boot it is odd that the black pair slipped on fairly easily after a couple of wears and yet the brown are a different story. I have purchased shoe stretchers to try and make them bigger, the width is the main issue and a month on I am still struggling and unable to wear the boots for any length of time.

March 12, 2026
Unprompted review
Rated 5 out of 5 stars

I have no hesitation in giving 5 stars

I have no hesitation in giving 5 stars. The company and the shoes are first class. Unfortunately I needed to return a pair simply because they were a bit big. When I ordered a different pair in the sale, I received an email from John White the next day saying that regrettably this model was now out of stock. However they made a very generous gesture : I could either have a refund or choose an alternative pair - including ones that were not in the sale at no extra cost. John White also offer free delivery and return, and the staff are easy to contact and are very helpful. Excellent.

February 24, 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look