Apart from 12s being a little cramped for me, I love the entire range of shoes I’ve ordered from JW. 2 leather trainers, 1 hybrid brogues & suede Chelsea boots. Great quality for the price and I us... See more
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Review summary
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Reviews shaping this summary
Top-tier craftsmanship from John White. 👞 I picked up the Guildhall Capped Oxfords and they are a complete game-changer. Elegant, perfectly constructed, and a guaranteed compliment-magnet. If you wan... See more
I can honestly say this company John White are an excellent company to do business with. There shoes are excellent product and there customer service are brilliant and far exceeded my expectatio... See more
Incredible shoes and amazing customer service First came across John White shoes through Facebook, I had been looking for a pair of suede loafers and their Banff penny loafers looked very good in t... See more
Company replied
Company details
Written by the company
Established in 1919 in Northamptonshire by John White, our brand stands on a legacy of innovation and exceptional footwear quality. A century on, we're still dedicated to designing elegant shoes and boots for various occasions, always at fair prices.
Contact info
United Kingdom
- 01933 410584
- info@johnwhiteshoes.com
- johnwhiteshoes.com
4.7
Excellent
454 reviews
Hasn’t replied to negative reviews
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Beautifully made brogues
Bought two pairs of brogues in the sales and they're beautifully made, fit well and don't take long to break-in. A very satisifed customer.
November 12, 2025
Unprompted review
Great Service
Minor quality issue was dealt with promptly and fairly and followed up with a phone call to check my satisfaction!
November 5, 2025
Beautifully Made Shoes
This is my second purchase of the Cruise loafer. I now have them in chocolate brown and tan. They are a really stylish and well made shoe. They are also exceptionally comfortable.
November 3, 2025
What can I say apart from excellent…
What can I say apart from excellent service and an excellent product. Since 2017 I have owned 13 pairs of John Whites. That says it all!
October 29, 2025
Unprompted review
High quality footwear
Recently bought 2 pairs of JW shoes - love the quality and the innovative designs. I buy Loakes too but find the JW shoes lighter and more flexible. Got a great pair of hybrid brogues with rubber soles - fantastic.
November 3, 2025
Unprompted review
John White shoes
John White shoes - Absolutely gorgeous shoes, the comfort is immeasurable..
October 28, 2025
Unfortunately too small
Ordered a pair of size 12 chukka boots, unfortunately when they arrived they were quite small fitting, couldn't get my foot in. Not sure if this was due to the specific last used for this pair of boots or if John White's sizing is off by ½-1 size in general. I'm waiting to see how the returns and refund process plays out.
October 25, 2025
Unprompted review
Reply from johnwhiteshoes.com
Dear Mr Mansfield,
Thank you for your review, and we’re sorry to hear that the Chukka boots were not the right fit.
Some of our styles are crafted on different lasts, which can result in slight variations in sizing depending on the individual's foot shape. We understand how frustrating this can be and do apologise for the inconvenience.
We promptly processed a full refund for your order and have also reached out to you via email with a fair resolution. Should you decide to try another style or size, please remember we are always happy to provide a prepaid returns label and assist with an exchange to ensure you receive a comfortable-fitting pair.
We appreciate your feedback and hope to welcome you back to John White in the near future.
Kind regards,
The John White Team
First class service.
First class service.
Top quality items (as always)
Excellent value.
October 24, 2025
Unprompted review
Customer service top rate.
Problem with sizing and return. Resolved immediately in spectacular fashion. First class product and service way above usual standard and better than most other English shoe makers.
October 27, 2025
Reply from johnwhiteshoes.com
Dear Mr Hackney,
Thank you for your feedback, and please accept our sincere apologies once again for the error with your exchange.
We regret the inconvenience caused when the incorrect size was initially sent, and we fully understand how disappointing this must have been. As soon as the issue was brought to our attention, we acted swiftly to send the correct size to you, which has since been delivered.
We’re pleased to have resolved this matter in full and hope the additional gesture included with your replacement helped demonstrate our commitment to putting things right.
At John White, we take great pride in both the craftsmanship of our footwear and the standard of service we provide. Should you need anything further, please do not hesitate to get in touch — we are always here to help.
Kind regards,
The John White Team
Excellent quality and affordable price.
October 13, 2025
Fantastic product fast delivery…
Fantastic product fast delivery surpassed my expectations
October 8, 2025
Great shoes …
Great shoes have 3 different styles from here and really pleased with them.
October 13, 2025
The quality of the shoes is the best…
The quality of the shoes is the best I've owned.
October 13, 2025
Always great quality and my favourite…
Always great quality and my favourite English shoe maker
October 13, 2025
great swift service
September 29, 2025
Unusually good and friendly service
John White were very helpful in promptly replacing a pair of shoes with a pair in a bigger size.
They offered a full refund as an alternative.
Their consideration to the customer was most welcome and impressive.
October 6, 2025
Unprompted review
Very wonderful shoes you must have and…
Very wonderful shoes you must have and would buy as many as I can excellence at its best
September 26, 2025
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