johnwhiteshoes.com Reviews 454

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 131 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality and craftsmanship of the products, often highlighting their comfort and stylish appearance. Many people appreciate the value for money, finding the shoes well-made and durable for their price. The delivery service is frequently mentioned as fast and efficient, with orders arriving promptly and well-packaged. Consumers are also very satisfied with the overall ordering process, describing it as smooth and positive. However, some customers have experienced issues with sizing, noting that certain shoes can run small or large, leading to the need for returns or exchanges. A few people also reported concerns about the durability of specific components, such as studded soles or gussets, which showed wear more quickly than expected. Additionally, a small number of reviewers encountered problems with order tracking or delayed shipments.

What people talk about most

Product

Clients share positive opinions on product quality and design. Many reviewers praise the high quality,... See more

Quality

Users describe positive interactions with quality, consistently praising the superior craftsmanship and... See more

Delivery service

Customers had positive experiences with delivery service. Many reviewers praised the rapid and fast delivery,... See more

Price

Customers consistently note positive experiences with price. Many reviewers praise the excellent quality of... See more

Order

Reviewers highlight positive aspects of order. Many customers praise the seamless ordering process, fast... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Apart from 12s being a little cramped for me, I love the entire range of shoes I’ve ordered from JW. 2 leather trainers, 1 hybrid brogues & suede Chelsea boots. Great quality for the price and I us... See more

Rated 5 out of 5 stars

Top-tier craftsmanship from John White. 👞 I picked up the Guildhall Capped Oxfords and they are a complete game-changer. Elegant, perfectly constructed, and a guaranteed compliment-magnet. If you wan... See more

Rated 5 out of 5 stars

I can honestly say this company John White are an excellent company to do business with. There shoes are excellent product and there customer service are brilliant and far exceeded my expectatio... See more

Rated 5 out of 5 stars

Incredible shoes and amazing customer service First came across John White shoes through Facebook, I had been looking for a pair of suede loafers and their Banff penny loafers looked very good in t... See more

Company replied


Company details

  1. Boot Store

Written by the company

Established in 1919 in Northamptonshire by John White, our brand stands on a legacy of innovation and exceptional footwear quality. A century on, we're still dedicated to designing elegant shoes and boots for various occasions, always at fair prices.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

454 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

The John white experience

I bought some shoes from John White, unfortunately they were too small, so I called to return them, the system was easy and painless and the offer for my money back was without hesitation! I liked the shoes I saw, but they did not have a bigger size, so they helped me find something similar! The experience was amazing! Thank you John White!

September 15, 2025
Unprompted review
Rated 5 out of 5 stars

Unique Products

The shoes are unique and of an excellent quality as well as good value for money. The ease of use of John White website and the speed with which you receive delivery information is excellent. In addition there is a wide selection of delivery options .

September 1, 2025
Unprompted review
Rated 1 out of 5 stars

No delivery, no refund, no customer service?

Ordered shoes in sale for my wedding. Got Shipping confirmation the next day. Shoes not delivered and tracking doesn’t work. A week later I get a refund notification with no explanation why they have refunded item. I contacted John white by email for clarification but no response. A few days later I still have no shoes and the money hasn’t been refunded to my account either. Shoes are also no longer on sale either, not that I’m likely to reorder after this shambles

September 3, 2025
Rated 5 out of 5 stars

Great service, quality boots.

I ordered a pair of boots from John White Shoes. They were mail order and arrived promptly and the boots were in good order. I ordered my normal size in a boot they fit well as they are still new they are a little tight. Great quality product im very pleased with my purchase.

August 8, 2025
Unprompted review
Rated 5 out of 5 stars

Incredible comfort!

The most comfortable shoes you could possibly hope for.

I wear formal shoes for work every day and have battled for years with different brands, until I came across John White Shoes! My word, these shoes not only look stunning, but feel amazing on your feet too. I have quite sensitive feet (and wide) but the sole is perfectly crafted and the tongue is supportive as well.

They air on the small side, so purchase a size up (I'm usually a 12, but have to get a 13 in John Whites). These are the only brand of formal shoe I buy now!

And you know what they say "once you go (John) White, you never go back!"

August 1, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Quality Shoes!

Purchased three pairs of mens leather loafers. Dispatch & delivery was very quick, and arrived nicely packaged. I retuned one pair due to sizing, but the returns process was simple and easy to organise. The shoes are excellent quality and exceeded my expectations!

July 24, 2025
Unprompted review
Rated 5 out of 5 stars

The customer service was outstanding

The customer service was outstanding, the delivery was prompt, and the professionalism and friendliness of the support team were impeccable.

July 5, 2025
Unprompted review
johnwhiteshoes.com logo

Reply from johnwhiteshoes.com

Dear Zemuntu,
Thank you for your wonderful feedback. We’re absolutely delighted to hear that you found our customer service to be outstanding and our team both professional and friendly. It’s always our aim to make the experience smooth and supportive from start to finish.

Best regards,
The John White Team

Rated 5 out of 5 stars
johnwhiteshoes.com logo

Reply from johnwhiteshoes.com

Dear Mr Reid,
We’re thrilled to hear that your new boots are the most comfortable you’ve ever worn—what high praise! We hope they serve you well for many miles to come.

Kind regards,
The John White Team

Rated 4 out of 5 stars

Hemsworth sneakers on the small side

My Hemsworth sneakers were well made and good looking. For smaller feet, they are just the ticket, but my size 13s were so small, l could begin to get my feet in them. In my opinion, they weren't much bigger than a size 11. Reluctantly I have had to return them as they are a well presented shoe

July 11, 2025
Unprompted review
johnwhiteshoes.com logo

Reply from johnwhiteshoes.com

Dear Mr Emsley,
We appreciate your honest and constructive feedback. We’re sorry the Hemsworth sneakers didn’t fit as expected and understand your disappointment. Our sizing can vary slightly between styles, especially in more fitted silhouettes. We're grateful that you still recognised the quality and presentation, and we’d be happy to assist you in finding a better-fitting alternative if you'd like to try again in future.

Best regards,
The John White Team

Rated 5 out of 5 stars

Great Shoes and amazing Customer Service

Top review!! Couldn't fault them. I called the company and was desperately hoping the order could come a little earlier. My order was found, tracked and a person on the phoned personally reassured me that he would get them to our house before my son's PROM!! As usual 16 year old boys leave things till the last minute. The shoes arrived in the next couple of days - five days before we really needed them and with enough time to wear them in. They looked amazing and the price was great too. Very reasonable for a pair that will be worn again and again and yet again. Northampton shoe company that makes great shoes. Thank you. We will use you again.

June 27, 2025
johnwhiteshoes.com logo

Reply from johnwhiteshoes.com

Dear Nicola,
What a wonderful review—thank you! We're so pleased we could help ensure the shoes arrived in time for your son's prom. It’s fantastic to know the shoes made the occasion even more special. We’re very grateful for your kind words and support.

Warm regards,
The John White Team

Rated 5 out of 5 stars

JW Rogues are great

Very happy with my two pairs of John White Rogues. Excellent quality, very comfortable and good sole grip. And very keenly priced for such well constructed shoes. Perfect ‘smart casual’ look for work.

June 27, 2025
Unprompted review
johnwhiteshoes.com logo

Reply from johnwhiteshoes.com

Dear Mr Bagley,
It’s fantastic to hear you’re happy with your John White Rogues. Thank you for highlighting the comfort, quality, and style—we’re delighted they’ve been a great fit for both work and casual wear.

Kind regards,
The John White Team

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