SISTERHOOD Reviews 243

Beautiful clothes and good quality but didn't realize sale items can only be returned for store credit. I feel like this info should be visible on the product page and not just on the fine print

The customer service was good. However, the quality of the items is awful. I ordered a £70 dress (reduced from £90!) but returned it as it looked like something you'd get in primark. I then ordered a skirt and encountered the same issue! Disappointing because I really wanted to like the brand as the marketing looks good! I would not recommend buying from here :(

Items look cheaper than the pics on the website, I bought the Yua dress which came with a lot of stretches and is poorly knitted, and Yara short fully made of polyester, pretty disappointed. I was expecting a better manufacturing since I paid almost 200€, definitely not worth the price and not different from any fast fashion. The claims are misleading.

I ordered a coat and then two jumpers. I returned both however only the coat was registered as returned. I emailed them and got in touch via Instagram and they’ve processed the refund for both items but it’s been 3 weeks since I returned it and I still don’t have the money back in my account for the coat. The clothes were actually really lovely quality they just didn’t suit me. But based on the return experience I wouldn’t buy again unless I was sure I’d keep it.

I can't return items delivered to be 11 days ago. I tried using the returns portal multiple items and the only option seems to be store credit :(

Excellent customer service from Molly.
I made an error on my order and Molly responded to my email and request quickly. She was friendly and went above and beyond. Fantastic experience.

I ordered three sweaters which were all very soft and of high quality. There was an issue with one of the sweaters which the sisterhood team solved within a day. I highly appreciated how accommodating they were in their handling of the issue and so far can totally recommend the brand.

Finally, some knit tops I absolutely adore! And to top it off, Sisterhood has the most amazing customer service - something rare these days. I’ll be shopping here regularly.

Really nice dress and good customer service.

Amazing customer service.

This was the best customer experience I have ever received. I cannot recommend enough, the quality of the item is beautiful and I will definitely be buying here again.

Disappointed.
Okay products, terrible customer service. I had the pleasure of speaking to molly who was extremely rude, sarcastic and unhelpful. I spent over £500 on their products which I’ve returned purely because of the experience I’ve had. I won’t be shop there again.

MY FAVOURITE BRAND!!!

I absolutely love Sisterhood, unrivalled in terms of style and quality - as well as the best customer service! Every season's new styles are divine. I absolutely love it, couldn't recommend enough!!

Disappointing…

Ordered a £240 coat and what I received was different to the picture - it had much smaller lapels and it looked quite cheap.

Not only have I been misled here, but returns are not free therefore I have to pay to get a refund for a product which is not what I ordered. Wowzers.

I won’t be ordering from Sisterhood again.

Worst decision to buy from them!! I bought my very first wool coat (Mabe) from them during the Black Friday sales last year. It arrived after a few days and was too big. Since I’m based in the UK, I decided to exchange it for a smaller size. Paid the postage to send it back and they acknowledged receipt of the item early December. I waited for 2 weeks and had no update so I emailed them. Their customer agent (Molly) said that the exchange was not recorded in the system so she did it for me and said it’d be dispatched by 8th Jan. I got the email saying an order was created but since then, radio silence. I’ve sent them an Instagram dm and multiple emails to get an update and heard nothing back. 2 months and I still don’t have my item. Absolutely horrible service and now I’m planning to seek help from an ombudsman and take things to court!!

I love this brand a LOT. I get so many compliments every single time I wear anything from Sisterhood. I swear the collections keep somehow getting better and better... Fully obsessed <3

I am so thrilled with my coat purchase! I've been looking for a good quality, sustainable wool coat, from a small business, at a affordable price for a while now and my purchase has ticked all the boxes. It's great quality and the customer service has been amazing. Highly recommend this business!

I LOVE Sisterhood, the clothes are timeless and are such good quality. It's rare to find clothes that last and are worth the price.
It's also great supporting a small vegan friendly company.

A lovely independent brand! Amazing pieces at a great price point compared to so many other similar brands.

Love the fact this is run by 1 woman too!

Recently ordered a few bits from Sisterhood - all absolutely gorgeous and quality fabric. Have had clothes from here before and all have lasted so well! Love xx

My fave brand for timeless contemporary pieces for building a chic capsule collection ❤️🙏 I LOVE the current collection, excited to wear my new pieces ❤️ I also went to the last sample sale, well worth it if you can and the sisterhood girls are gorge ❤️