Drover Reviews 

Superb service from the drover customer agent. Incredibly polite and happy.

Awesome f**King service

Utterly Dreadful in almost every way.

Very difficult to deal with at every juncture. Getting the car to begin - taking money off your debit card unannounced - amounts you don’t agree to.

Parking Fines
They pay them immediately so not right of recourse open to you and in my case many many months later still getting them in January for a car returned in August. Ignore that you have 28 days from the council to challenge the ticket!!

My car was recalled I had no choice in the matter, no option to right the mileage or check the car over and surprise surprise after many months back with them, they claim I’d done damage. Expensive too.

When they recalled the car I was stupid enough to take out another, when they arrived they said they would take the old one (one tyre close to the limit) the reason not changed Drover decided not to when I had a from replaced!!

Allegations of damage done and now with the Ombudsman after that court.

Do not give in or simply accept that you did the damage it’s part of their business model to make extra cash.

Would not do business with them again.

Enjoying my new Drover car, which is a brand new Kia Stonic. The process of booking and getting my car was rather smooth other than one bit of misinformation that a customer service rep gave me re. cancellation fees at the start. Would have been good to have some more options of vehicles in the same price point when I booked.

Always excellent service from Drover, I will be continuing to use them once my 2 year agreement ends.

0 stars is best for these modern day pirate's. Be careful with your registered credit or debit card these pirate's will take £100s day after day I got quoted £399 month for a focus that's £199 at my ford dealership? Drover took over £1200 in two weeks for the car when I was quoted £870 first payment......then my regular £399 a month. It left me completely skintypoo Xmas. I cancelled the card them and told them to collect the car that took a month and a half of course of extra bills.... I now have the same car from a main dealer bnib for £199 a month. Now I have a £750 bill from drover for a car I only did 700 miles in before handing back? They are very very good at bills this company BEWARE they will not be getting £750. Customer service is appalling waiting weeks for a reply if you get one.... I can see drover are trolling the neg reviews getting them verified no surprise there you want to try and focus on customer service not trying to get negs removed and not ripping humans off.....
I'm glad to be away from drover it was 3 long rip off months. Bye bye now

We see on our 3rd long term lease from drover. Things are much the same with customer service, slow and delayed. Last minute and pretty stressful. I opted to change my car but there was no urgency.

That being said the two gents that collected my old car & dropped the new one where BRILLAINT. Spent a lot of time going over the old car, making sure nothing was crazy. New car, all the instructions you could need. These two where the saving grace of drover, they arrived early and telephoned ahead.

Further to drivers reply. Here information is in correct. Again. It’s this stuff that makes them useless.

I was in a 24 month deal and I wanted to swap 15 months in.

Always easy to deal with, never a problem

Really easy to open an account and order a vehicle. Delivery was amazing and totally COVID secure.

Easy to do, all info given in a timely manner. No fuss, no time consuming paperwork.

After a few hiccups- mainly due to policy. Customer service is on point! Very good communication between staff. Car was in arrived a brand new condition. Care package is useful.

When the vehicle arrived is was dirty inside - the delivery driver said well I have to leave the car as I have other jobs to get on with. I contacted driver and eventually they offered £20 to get the car cleaned.
Upon returning the car, the collection driver did not give me the opportunity to check the vehicle over with him and low and behold - upon inspection back as the depot they have found a scratch on the alloy. I sent pictures be entered into a conversation with drover but they don’t care - just a way of making an extra buck
After writing this review I was contacted by customer services. They agreed that some of the damage they tried to charge me for was present on delivery and other “damage” should have never been charged for.
Driver having now accepted liability for the damage to the vehicle have contacted trust pilot to say my review is not legit and I’m not a customer
Drover - do better

I wish that I could have given zero stars. I had a subscription for a year. The customer service was appalling. They seem to have only a tiny handful of staff and don’t expect a quick response to any query, big or small. Even during the application process, it was very slow. They bill themselves as a quick and easy subscription service. This is not true. I notified them of some very minor damage to the car (done by a third party who admitted liability). They emailed back (eventually) and said ‘thanks for letting us know’. I heard nothing else for months and had to chase them, to then be castigated by a staff member at Drover and told this was my responsibility and I should have notified them immediately etc. No instructions were given that I had to make a claim until months later. As it was then close to the end of my subscription (and I definitely wasn’t renewing), they said they would deal with it once the car was returned. 2 months on, I am still embroiled in this, told they are going to charge me etc, despite the other side accepting liability and asking for details so they can arrange a repair! Worse than that is the hectoring and rude communications from this particular staff member. This is NOT the only issue I’ve had with them, and I would suggest that you avoid them at all costs. Billed as quick and easy and is neither! Supposed to be the ‘Netflix’ of car subscriptions. Laughable.UPDATE: Drover took the time to try and get this review removed by Trust Pilot, despite it being totally genuine! I had mentioned a staff member’s first name only, because I felt it was important to give feedback about her poor customer service. Interesting to note that Trust Pilot allows many other reviews to remain unedited and in some cases they contain the full names of Drover staff- but those reviews are more positive in tone. This makes me seriously doubt the integrity of Trust Pilot as well as Drover!

DROVER - The company that promotes itself as a hassle free, flexible way to get a car!

THE REALITY - Profiting from the Covid-19 pandemic by overcharging for so called covid secure deliveries. However vehicles arrive dirty inside and out and far from covid secure.

Customer Service is awful, no telephone number so you have to rely on email correspondence. If you are lucky they may reply in a few days or weeks and then it is often an unhelpful response.

They love additional charges and are surprisingly very fast at adding them and collecting them from your registered debit or credit cards.

Their claim to be flexible and hassle free is purely a fantasy. At best this company is overcharging for a poor service, adding additional charges, profiting from the covid-19 pandemic and putting the vulnerable at risk by delivering vehicles that are NOT covid secure despite their promises.

Please use an alternative provider dont waste your money or your time on this one!!

Drover should hang their head in shame with their claim that they are a hassle free, flexible way to get a car!

Excellent pre order, order and delivery support. Can't fault it. Keep up the good work 😁

Easy and efficient to use ... had to extend a couple of times and the process was simple and fast. Their customer service is also excellent - Octavia Pelin who is handling my booking is professional and super helpful

On the face of it this company seems great, car, maintenance and insurance all in one monthly price. Great right?
Unfortunately I cannot agree. I joined before the “joining fee” arrived back in 2019, I had 2 cars, one electric and one petrol. Nothing wrong with the cars - very good. However, the issues arose every-time I wanted to speak to CS.
I contacted many times about the return of my deposit when my first car was up, people told me yes, you’ll get your deposit back, then they said no as it’s rolling over to the new contract you’ve taken out, but I was told twice by 2 separate people - it will cover damage at the end of your time with us! 100% as long as you don’t take a new vehicle.
Fast forward to this week, I returned the car, a bit of damage on each rim from a years worth of driving, charged an exorbitant amount, a little more than the deposit I was going to get back. So asked if they could take the deposit and pay that off plus a extra bit charged to my card. Was bluntly told deposits don’t cover damage.
So what is a deposit for? Usually a deposit is for security - arising damage, when you return the vehicle, things of that nature. So they want me to pay the full amount upfront for the damage to then get the deposit money back of pretty much the same value? It’s beyond comprehension. Why make something so simple so difficult. Do I look like a complete fool to do that?
Given your previous interactions it seems CS just make up whatever to keep the subscribers happy.
Next you’d take the damage money then explain you can’t return the deposit due to some new t+c’s you’ve actually put in this year without telling any of the subscribers!
Also at the bottom of the email they told me if we don’t hear from you within 3 days we will charge your card anyway. Wow! Unbelievable!

I’m happy to pay, I did the damage - I know and accept that, I made no qualms on paying, when you’ve got the majority of the money owed sitting there in Drover’s account for 2 years and it covers the damage amount, take it! Why be so difficult and tell me your deposits don’t cover damage? My ties to you are severed. I don’t have a new subscription - thank god. So what’s the problem?

Since moving to a better company I’ve had nothing but instant replies, helpful CS and really really commendable people. I’d also like to point out Drover charge a premium for electric vehicles with this company.... when they should be pushed as the alternative, pushing more people to use them as they’re the future of driving. The car I have now is nearly £149 a month cheaper than the same car on Drover and it includes everything you do plus CHARGING!

An excellent, easy to use service, that have proven to be reliable and clear about all instuctions and costs.

Great service, the staff were really helpful especially answering the many questions I had. The delivery team battled the Snow to ensure my car was here on time. Brillant team thank you!