Drover Reviews 

Absolutely fantastic from booking to Delivery Very good.. so happy to have my brand new car and it’s a smooth ride. Thanks Drover

I considered this option for a few months before I went for it, I had my sights on one car but it wasn’t available when I went for the offer, how ever Chris was very helpful over the phone and after discussing my requirements he sent me a few options to browse through. This helped a lot and I finally got a great deal for me!! I then spoke to Laura about delivery etc, again this was efficiently done and the car was delivered. I’m now three months in and love the car and have had a great experience with customer services.... may it continue!! I think with any business you get good and bad, I have had only good so I would recommend!

I am a new customer to Drover and could not fault the service I have received so far. My main point of contact was Alexandra whom was so helpful from start to finish. Communication was fantastic and Alexandra always responded promptly with any questions and queries that I had putting my mind at rest. The whole process was very smooth. My car was delivered on the day agreed and all payments correctly taken as discussed. I love my new car so much that I won't want to give it back but when I do I hope the process goes as smoothly as it has so far :) Thank you to all at Drover, especially Alexandra :)

The team could not do enough to help me. The support and service I received has been 5 stars. Alicia and Alex are a credit to the company. Thank you.

I would give no stars if I could! Worst experience ever! I had 2 subscriptions and both times were just expense after expense I spent thousands with this company and have nothing to show for it. My advice would be buy your own and don’t bother with drover. Also when you return the car you will definitely be billed for anything the tiniest little stone chip. They will even bill you hundreds of pounds when collecting the car even if the collection driver asks you to pick them up because they dropping another car somewhere and have to walk to you.

Brilliant! very easy to arrange, simple process, great communication, car delivered to my door, would definitely recommend.

Only just started with Drover - 1st time customer and so far so good. Booking and setting up account all easy, car delivered - all very smooth. looking forward to maybe changing things after my first month is complete.

Excellent service, from the day I applied to the delivery. Easy, smooth, affordable and hassle free. I now have a lovely new car 👌🏻🚗 thank you.

Go service all round. Car delivered clean and as expected.

Only suggestion to Drover, increase the insurance companies on your panel so customers can take an all-inclusive subscription with confidence.

Great service. Happy with the car and delivery.

Great concept - excellent delivery highly recommended.

Very quick process, very good customer service!

Great service especially in the current times

Great service and excellent value for the money. Car arrived on the time I was expecting and the driver was informative and efficient.

Great service and very competitive cost to hire the car.

All was as described and happy with the car.

Slight smell of smoke when arrived though.

Overall very good service.

Delivered literally on to my driveway...clean and fresh

All good wt the car great customer service

Beware of these crooks took £1100 in two weeks from my bank for a £399 a month car.
They take two months payments plus delivery plus membership ++++ although I have read t&C's there is no mention of this they also took two delivery fees I did get one back without an apology this is when I noticed my robbed bank account.... as for the advance of payments seems to be on deaf ears that one...? Payments were flying out everywhere from my bank card every other day £100s I blocked Drover and am now waiting for the car to be collected they simply cannot be trusted it takes days for a reply on from customer service.
Now they are trying to charge me £500 plus £180 for an early cancellation/pick up charge too
The same car with my local ford dealer is £225 a month?
one word for these lot CROOKS.

Excellent service throughout - I used Drover exclusively throughout the lockdown period during the birth of my first child and they have been brilliant.

When suppliers were closed and getting a car was almost impossible from a main dealer - Drover were able to offer a Covid safe service and worked around supply issues.

Even when I returned the car slightly early they accommodated my request and were incredibly fair.

I couldn't recommend this service any more and I will for sure use them again in the future.

Absolutely terrible company. I usually book the car for summer holidays and I have been doing that for 3 years running. Last summer I booked a car, two days before starting the hire. I was told car is not available and no alternative, I ended up doing short term rental and paying additional amount for that, no regret, care or apology from Drover!

This year I booked a car. The car arrived but the key was not working. What a nightmare!!! The customer services absolutely clueless and and think being polite solves the issue!

I won't ever use them again. Customer services and care generally has gone down drain in the UK over last few years. Business and companies don't give a damn about being decent and value for money any longer.

As for stating it was resolved amicably that was because, the first few solutions offered were so terrible that it made me so angry. In the end the response was amicable and swift. This was after several days and several communications. Also I was still renting from your company at the time so felt generous. Thinking back now I the review is very accurate and companies like yours should not exist unless they can offer the service they claim to do so and resolve issues without the customer having to repeat or get angry.