Drover Reviews 

Second subscription, Second review.

Ordered a fiesta st and came on time with only 77 miles on the clock, over the moon with the car and great service, much more informed this time then the first subscription I had (so big improvement). I'm hoping the return policy is much more smoother then last time but so far fantastic. Also special mention to Laura Stan whos been in constant contact and replies to me within the day.

Amazing service from start to finish. I took on a new Toyota Yaris GR Sport , the customer service was outstanding, the vehicle arrived on time and in brilliant condition, the delivery driver was very polite and abided by social distancing. Very impressed, and I love driving my new car.

Prompt, efficient and polite

I have used Drover for car leasing over 2 years now and finally glad to escape them and find a better service.

Its not the case with all customer service reps, as there are some very good individuals but the majority especially the payments team are terrible.

The process for checking in/out cars or swapping is poor. Different process every time, delays, faults with the car or condition is not as expected. The owners of the cars are very strict on marks and the fees to correct are excessive, often providing quotes to fix and not actually repair invoices.

The worst part in the awful approach from the payments team. During Covid-19 you complete forms to show you have difficulty paying the monthly amount, and they then ignore it all and come up with ways for you to pay which are no assistance at all. They have no process the same, slow at replying and dont have any common sense.

Stay away its not worth the hassle.

Drover is a fantastic way to acquire a new or used vehicle and with everything included in a single monthly payment, it is easy, quick and pain-free. Drover customer service are friendly, efficient and very helpful and despite some reservations about this relatively new concept, I have to say that I would have had a fantastic experience and I would have absolutely no hesitation in recommending Drover to anyone.

Easy and simple process from start to finish

Great experience, friendly service will definitely recommend and use again

Great range of cars, very flexible, helpful, caring, friendly, professional team members. I’ve been Recommending it to all my friends and will continue to do so. Just amazing

More flexible than Leasing!

Excellent service, great range of vehicles, flexible options and excellent support staff.

My second subscription and would definitely consider another!

A good service, delivered by friendly, professional staff.

I am really impressed with the service really professional and friendly

The rental phase went well, it is the ridiculous claims for damage that are unacceptable. This has been identified on other posts too, so be prepared if you want to proceed.

I needed a car for a couple of months before my new car was delivered and this seemed ideal. The car was fine except for some minor scratches which were pointed out by their delivery agent. As I had read about damage scams I took lots of my own photos and it’s a good job I did. I did not receive the handover report which raised my suspicions so I followed up with Drover (to no avail) and sent Drover some photos of the scratches that were on the car when I accepted it.

I hardly used the car during lockdown 2 and it was accepted by their agent, with just the few known scratches identified, and he took it away.

Three weeks later I received a repair bill for nearly £700 to repair the original scratches, plus more that were not identified when they took the car away from me. I have just sent my original photos (again) from the acceptance, a couple of which have their agent in the background.

This is a scam to get minor existing damage repaired at my cost. Don’t fall for it and make sure you get a handover report with all damage identified.

Fortunately, Drover recognised I had a case and very promptly supported my case, so I’m Ok but you need to protect yourselves.

Excellent no hassle easy to use great service

Quick response to my bill query...reassuring.

excellent service and extremely well-qualified customer service team!

Very helpful service, very flexible and suites my needs - I have two cars on 12m plus accounts.

Too much paperwork, requests etc... lots of charges on top of your monthly subscription

I have had a fantastic experience with Drover so far, quick responses to any questions I have had and setting up the account and making sure I get the delivery of my car on the day I wanted. So far a very good experience

I’m new to leasing but instead of using the traditional fixed leasing packages on offer. I chose Drover as i’ve been able to obtain a competitive customer centric car package that will insure I have full control throughout the term of my subscription. Moving forward I’m tempted to use drover wherever possible especially as all the servicing etc and other hassles are built into the subscription.

I would also recommend the customer service which has been responsive and informative throughout the process.