My teenage son used his Christmas money to buy a 200 dollar prepaid card to shop online if it's drained almost immediately of all funds, their customer service said that it was used in Vancouver. When... See more
Company replied
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Review summary
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Based on these reviews
This company doesn’t offer a financial service, they’ve perfected a system to quietly drain your money while maintaining a facade of politeness and professionalism. Every interaction feels engine... See more
Company replied
Balance was stolen through PayPal transactions. Someone has stolen the card info and registered it using fraudulent email address. can't report the problem online without security code being sent to t... See more
Company replied
The full card balance must be used immediately upon registration. 1st card was stolen outright. 2nd card was registered right before use....balance was immediately stolen. My company gives them out...... See more
Company replied
1.2
Bad
185 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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I have had mixed success with joker…
I have had mixed success with Joker cards. I have not
had problems on Amazon, but with Aliexpress it only
sometimes works. Registration has generally not been
an issue, but viewing the balance sometimes is probably do to busy servers. I am currently miffed, because they froze my mastercard jokercard with a $240 balance on it. I am not sure, but they probably use artificial intelligence to look for patterns of fraud.
The AI sometimes sees fraud that does not exist. ` I think this is related to the fact that I repeated tried to pay for an order on Aliexpress on the same day, because the payment was repeatly rejected. I have not contacted Jokercard with this issue yet, but based on reviews on this website I don't
have much hope.
December 29, 2025
Unprompted review
Reply from Jokercard.CA
Hello Alex,
Thank you for sharing your experience with us. We understand your concerns regarding the frozen Mastercard JokerCard and the difficulties you faced with Aliexpress transactions. Please check your email for a message from noreply.notifications@trustpilot.com, as we need to gather some details to assist you further and resolve this issue promptly. Your feedback is important to us, and we appreciate the opportunity to make things right.
Regards,
Maurice V.
Jokercard.ca
**UPDATE FROM JOKERCARD.CA 01/17/2026**
Thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Maurice V.
Jokercard.ca
Cannot register card online
Cannot register card online (keep getting "we are unable to process your request") and "cardholder services" number provided is a joke. AI system that wastes your time and doesn't help with registration in the slightest
January 13, 2026
Unprompted review
Reply from Jokercard.CA
Dear Lauren,
Thank you for sharing your feedback. We’re sorry to hear about the difficulties you experienced with registering your card and reaching our support team. We truly value your input and want to make this right. Please check your email for a message from noreply.notifications@trustpilot.com, as we’ve reached out to gather the necessary details to assist you further. Your experience matters to us, and we appreciate the opportunity to resolve this for you.
Warm regards,
Josh R.
Jokercard.ca
**UPDATE FROM JOKERCARD.CA 01/15/2026:**
Hello Lauren, thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Warm regards,
Josh R.
Jokercard.ca
Garbage card
Garbage card, won't register to allow purchases online. DO NOT purchase this card for anyone, absolute rubbish.
January 12, 2026
Unprompted review
Reply from Jokercard.CA
Hello there,
Thank you for sharing your feedback. We’re sorry to hear about the difficulties you experienced with your card. To assist you further, please check your email for a message from noreply.notifications@trustpilot.com, as we need to gather some details to resolve this issue promptly. We appreciate your patience and the opportunity to make this right.
Regards,
Maurice V.
Jokercard.ca
**UPDATE FROM JOKERCARD.CA 01/15/2026**
Thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Maurice V.
Jokercard.ca
Unlikely to work online, in store is a d100 where you need a 100 to get it to work
Tried to activate the card online, failed, tried to do so on my phone worked after 3 attempts. Tried to buy something online, card declined, tried to check balance website blocked me, tried to call in card says its not activated, go to gas station, buy pack of gum with it so its clearly activated. This is bordering on a scam, I cannot contact support since its all automated. My suggestion is to just directly contact the BBB with your complaints they are far more likely to handle it.
January 10, 2026
Unprompted review
Reply from Jokercard.CA
Dear William,
Thank you for sharing your experience with us. We’re very sorry to hear about the difficulties you faced activating and using your card, as well as the challenges in reaching support. We’d like to review your case and assist you as quickly as possible. Please check your email for a message from noreply.notifications@trustpilot.com, as we’ve reached out to gather the necessary details to help resolve this issue. Your feedback is important to us, and we appreciate the opportunity to make this right.
Warm regards,
Josh R.
Jokercard.ca
Was gifted a 50 dollar card
Was gifted a 50 dollar card . Tried to use was declined . Checked to see balance and if the card was registered . Yes it was to an Ontario location Iam in Saskatchewan. Site is useless and the card was used in Ontario. Total scam . Site does nothing for you . Don’t use this card ever again.
Update so I get contacted by this bhn supposedly to handle my experience and they request government picture id plus card information , picture me holding id . Scam scam . Huge red flags . Never use these ever .
January 7, 2026
Unprompted review
Reply from Jokercard.CA
Hello Arnold,
Thank you for sharing your experience. We’re sorry to hear about the issues you encountered with your gift card. Please check your email for a message from noreply.notifications@trustpilot.com, as we need to gather some details from you to investigate and assist further. We appreciate your patience and the opportunity to resolve this for you.
Regards,
Maurice V.
Jokercard.ca
**UPDATE FROM JOKERCARD.CA 01/13/2026**
Thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Maurice V.
Jokercard.ca
I received $500 gift card couple of…
I received $500 gift card couple of years ago which was never used so I checked the balance on the card today and find out it had $.02 on it
Apparently it was used on June 2024 at Hyatt hotel where I’ve never visited
Since the transaction was more than 60 days ago there’s nothing the card company can do
This is such a total scam
Never buy this product
January 2, 2026
Unprompted review
Reply from Jokercard.CA
Hello David,
Thank you for sharing your experience. We understand your concern and want to assist you further. Please check your email for a message from noreply.notifications@trustpilot.com, as we need to gather some details to investigate this issue and provide the best possible resolution. Your feedback is important to us, and we appreciate the opportunity to make this right.
Regards,
Maurice V.
Jokercard.ca
**UPDATE FROM JOKERCARD.CA 01/07/2026**
We're sorry we couldn't contact you. We sent you an email from noreply.notifications@trustpilot.com asking for your contact information to assist you further, however, we did not receive any response. If you still need assistance, please call us at 1- (469) 312-0084; our team will help you.
Maurice V.
Jokercard.ca
Please don't buy these
Please don't buy these, these cards should be outlawed they do not work, there is zero customer service/assistance. They will not work online, they cannot be transferred to your bank account, they cannot be converted to cash. The joke is on you if you buy/receive one of these.
(Update: Response to Joker company reply below)
Sorry but the fact that the card did not work in the first place is the first failure. Secondly, when I tried calling earlier today, I was unable to navigate the automated phone menu to speak to representative. Impossible to receive prompt phone support.
In the end I was able to transfer the funds to my Amazon account. Next best thing to cash I guess.
December 29, 2025
Unprompted review
Reply from Jokercard.CA
Hello Ray,
Thank you for sharing your feedback. We’re sorry to hear about your experience and understand your concerns. To assist you further, we need to verify some details related to your card. Please check your email for a message from noreply.notifications@trustpilot.com and respond so we can look into this and provide the necessary support. We appreciate your patience and the opportunity to resolve this for you.
Regards,
Maurice V.
Jokercard.ca
**UPDATE FROM JOKERCARD.COM 12/26/2026**
We're sorry we couldn't contact you. We sent you an email from noreply.notifications@trustpilot.com asking for your contact information to assist you further, however, we did not receive any response. If you still need assistance, please call us at 1- (469) 312-0084; our team will help you.in our service.
Maurice V.
Jokercard.ca
Total scam!
Total scam!! Bought a joker Mastercard yeasterday at dollarama and successfully did 2 purchases until the card stopped working for no reason tried to call costumer service it kept hanging up on me and saying the same thing over and over again! I still have money on the card and there’s nothing can do because it doesn’t work anymore! Trash company, trash card, and trash costumer service.
December 30, 2025
Unprompted review
Reply from Jokercard.CA
Hello Harry,
Thank you for sharing your experience. We’re sorry to hear about the inconvenience you faced with your card and our customer service. To assist you further, please check the email from noreply.notifications@trustpilot.com, as we need to gather some details to resolve this issue promptly. We appreciate your patience and the opportunity to make this right.
Regards,
Maurice V.
Jokercard.ca
**UPDATE FROM JOKERCARD.CA 01/01/2026**
Thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Maurice V.
Jokercard.ca
Joke of a card (pun intended) (but nothing’s funny)
The joker card website has literally only ever worked once for me. I registered my card, and still every single shop (online and in person) did not support this card (even though I searched it up, and all of the locations I went to supposedly DID support this card?). I tried to check my balance today because thats what the internet recommended me to do if my card didn’t work, but I can't even check because, of course, the website isn’t working.
I tried calling customer service but it did not help at all. They said “the website having an issue that has already been fixed” which, clearly it has not been fixed because I can never check my balance; which, honestly I’m scared to see because of all these horror stories of people randomly losing all their funds in their cards. An absolute scam of your money and time; DO NOT BUY.
December 28, 2025
Unprompted review
Reply from Jokercard.CA
Dear Fifi,
Thank you for sharing your feedback. We’re very sorry to hear about the difficulties you’ve had using your Joker card, including issues with the website, checking your balance, and getting assistance from customer service. We understand how frustrating this must be and want to help resolve it. Please check your email for a message from noreply.notifications@trustpilot.com, as we need a few details from you to investigate and work toward a solution. We appreciate your patience and the opportunity to make this right.
Warm regards,
Josh R.
Jokercard.ca
Scam
bought a 100 dollar card for my son for christmas and soon as we go to use it somone already used it on PayPal. been trying to get ahold of them. I guess my only option is to dispute it with my visa that i bought his card with
December 29, 2025
Unprompted review
Reply from Jokercard.CA
Dear Nigel,
Thank you for sharing your experience. We’re very sorry to hear that the gift card you purchased was already used and that you’ve had difficulty reaching us for assistance. We understand how frustrating this situation must be and want to help resolve it. Please check your email for a message from noreply.notifications@trustpilot.com, as we need a few details from you to investigate and work toward a solution. We appreciate your patience and the opportunity to make this right.
Warm regards,
Josh R.
Jokercard.ca
Pissed the F--k off…
Well you definitely stand by the name (Joker) your cards are a joke. I got one for Xmas that was damaged and unusable. Tried calling customer service and waited 2.5hrs on hold. Got impatient waiting so long. I am not the only one who got
A damaged card for Xmas. You need to watch your staff they're ripping you off. Never ever will I use Joker or any other prepaid card again. There is my vent I'm done. I will constantly call until we are reimbursed.
December 29, 2025
Unprompted review
Reply from Jokercard.CA
Dear Angeline,
Thank you for sharing your feedback. We’re very sorry to hear that you received a damaged card and experienced such long hold times when trying to reach our customer service team. We understand how frustrating this must be and appreciate you bringing it to our attention. Please check your email for a message from noreply.notifications@trustpilot.com, as we need a few details from you to investigate and work toward a resolution. We value your patience and the opportunity to make this right.
Warm regards,
Josh R.
Jokercard.ca
**UPDATE FROM JOKERCARD.CA 12/31/2025:**
Hello Angeline, thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Warm regards,
Josh R.
Jokercard.ca
Website didn't work for registering…
Update: I received an email from Jefferson, a representative of Jokercard.CA. He asked for information about the 2 cards I was trying to check the balance of. I provided him with the information for both cards. Awaiting next steps.
And...When I went back to their website, I was successfully able to check the balance on one of the cards. I had no success with the other card.
I'll update my review if my remaining issues with the card are resolved.
Website didn't work for registering card. Couldn't check the balance...for multiple cards. No customer service representatives when I called two customer service numbers. Their automated menus were not helpful. Scam operation.
Please note: I did get a "response" from Joker. They have a 100% response rate on Trust Pilot. Check out all their "form" responses to all the negative reviews on Trust Pilot. They have done NOTHING to resolve their lack of an online or phone response. Scammy outfit.
December 26, 2025
Unprompted review
Reply from Jokercard.CA
Dear Colin,
Thank you for sharing your feedback. We’re very sorry to hear that you experienced issues registering your cards and checking balances, and that you were unable to reach a representative for assistance. We understand how frustrating this must be and want to help resolve it. Please check your email for a message from noreply.notifications@trustpilot.com, as we need a few details from you to investigate and assist further. We appreciate your patience and the opportunity to make this right.
Warm regards,
Josh R.
Jokercard.ca
**UPDATE FROM JOKERCARD.CA 12/31/2025:**
Hello Colin, thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Warm regards,
Josh R.
Jokercard.ca
Clue is in the name
Clue is in the name i suppose, card was compromised before i even had a chance to attempt a purchase with anything. which is apparently, a disgustingly common occurrence. As you would expect there is no real support and the contact phone line is "dead" as in, automated message and that's it, for those grabbing one of these as a gift, rethink your choices, it isn't worth the trouble.
December 28, 2025
Unprompted review
Reply from Jokercard.CA
Dear Winter,
We’re sorry to hear about your experience and understand how frustrating this must be. We want to review your case and assist you as quickly as possible. Please check your email for a message from noreply.notifications@trustpilot.com, as we need some additional details to help resolve this. Thank you for sharing your feedback and giving us the opportunity to make things right.
Warm regards,
Josh R.
Jokercard.ca
Joker Gift Cards Are an Embarrassment to Visa
If you enjoy spending six hours on hold for four straight days with no resolution, then a Joker gift card is for you.
I was initially promised a replacement virtual card within 24–48 hours—something that never happened. When I called back, a customer service representative claimed his phone records showed I was promised the replacement at 5:30 p.m. on December 26. However, when I called again on December 28 at 11:30 p.m., he argued that 48 hours had not yet passed.
I was then transferred to a supervisor who stated that my original card was never activated—despite me having a Loblaws receipt clearly showing the card was activated for $200.
I’ve dealt with fraudulent Visa cards before, and in every case the issue was resolved through customer service. This experience was entirely different. Joker has taken no responsibility, leaving me no choice but to open a dispute with my credit card company.
Joker gift cards are an embarrassment to Visa—and even more so in nearly 2026. Let’s start with the basics: December 26 to December 28 is two days. Yes, 28 minus 26 equals 2. Apparently, math is hard.
December 29, 2025
Unprompted review
Reply from Jokercard.CA
Dear Stan,
We’re very sorry to hear about the difficulties you’ve experienced and understand how frustrating this situation must be. We want to review your case and assist you as quickly as possible. Please check your email for a message from noreply.notifications@trustpilot.com, as we need some additional details to help resolve this. Thank you for sharing your feedback and giving us the opportunity to make things right.
Warm regards,
Josh R.
Jokercard.ca
**UPDATE FROM JOKERCARD.CA 12/30/2025:**
Hello Stan, thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Warm regards,
Josh R.
Jokercard.ca
Horrible Dispute Process
2026-01-01:
Seems my case was escalated then approved. I really hope my experience was an exception and not common.
Original:
Filed a dispute for a transaction. Repeatedly asks for info I already sent and then they close the dispute stating they didn't receive a response. Wouldn't be surprised if this was intentionally frustrating to deter any disputes.
December 24, 2025
Unprompted review
Reply from Jokercard.CA
Hello,
We’re sorry to hear about the challenges you’ve faced and understand how frustrating this must be. We want to review your case and assist you as quickly as possible. Please check your email for a message from noreply.notifications@trustpilot.com, as we need some additional details to help resolve this. Thank you for sharing your feedback and giving us the opportunity to make things right.
Warm regards,
Josh R.
Jokercard.ca
**UPDATE FROM JOKERCARD.CA 12/31/2025:**
Hello, thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Warm regards,
Josh R.
Jokercard.ca
Opened up my $200 gift card that I…
Opened up my $200 gift card that I received from my employer and the instructions were glued to the front blocking the card number. The card is made of paper and I used goo b gone and it still wouldn’t come off. I called joker and waited 1.5 hours on hold to be told the card was never activated at the register.
The name of this company checks out. They are actual jokers and scammers. I wonder how many cards have the instructions glued to the front and people give up with this joke of a company jumping through all these hoops and they just pocket the money. Total scam.
December 28, 2025
Unprompted review
Reply from Jokercard.CA
Dear Jared,
We’re very sorry to hear about your experience and understand how frustrating this must have been. We want to help resolve this issue as quickly as possible. Please check your email for a message from noreply.notifications@trustpilot.com, as we need some additional details to assist you further. Thank you for sharing your feedback and giving us the opportunity to make things right.
Warm regards,
Josh R.
Jokercard.ca
I bought a 500 pp MC at shoppers and…
I bought a 500 pp MC at shoppers and tried to register it and use it. Registered fine but didn't work when I tried to use it. Called customer support and they created a case for me. Customer service asked me for the activation approval, my id and I provided. After a week of hearing nothing I called again. Told to be patient. Then I was contacted again and asked for a copy of my utility bill. It's been two weeks and no resolution. I can't buy groceries for this week now and I'm really upset with this company. Terrible. Don't use them.
December 13, 2025
Unprompted review
Reply from Jokercard.CA
Hello Anne,
Thank you for sharing your experience. We understand how frustrating this situation must be and we sincerely apologize for the inconvenience caused. To assist you further and resolve this as quickly as possible, please check your email for a message from noreply.notifications@trustpilot.com, as we need to gather some additional information from you. Your cooperation will help us expedite the resolution.
Regards,
Maurice V.
Jokercard.ca
**UPDATE FROM JOKERCARD.CA 12/30/2025**
Thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Maurice V.
Jokercard.ca
Joker card Visa doesn’t work
Joker card Visa doesn’t work. When we try to register or check the balance online it gives an error message. When you try to call the number it says they are having technical issues and hangs up.
December 26, 2025
Unprompted review
Reply from Jokercard.CA
Hello there,
Thank you for sharing your feedback. We’re sorry to hear about the difficulties you’ve experienced with your Joker Visa card and understand how frustrating this must be. To assist you further, please check your email for a message from noreply.notifications@trustpilot.com, as we need some additional details to resolve this issue promptly. Your satisfaction is important to us, and we appreciate your cooperation.
Regards,
Maurice V.
Jokercard.ca
**UPDATE FROM JOKERCARD.CA 12/30/2025:**
We're sorry we couldn't contact you. We sent you an email from noreply.notifications@trustpilot.com asking for your contact information to assist you further, however, we did not receive any response. If you still need assistance, please call us at 1- (469) 312-0084; our team will help you.
Maurice V.
Jokercard.ca
Joker visa not working
I receive the joker visa card as a gift and it's not working. The website shows me an error message àd when I tried to call them, it was very frustrating. It's automatic answers without any solution. And there is no email adress. I don't knowwhat I can do. Very very disoppointed
December 15, 2025
Unprompted review
Reply from Jokercard.CA
Hello Fatma,
We’re sorry to hear about your experience and appreciate you sharing this feedback. We understand how frustrating this must be. To assist you further, please check your email for a message from noreply.notifications@trustpilot.com, as we need to gather some details to resolve this issue promptly. Thank you for giving us the opportunity to make this right.
Regards,
Maurice V.
Jokercard.ca
**UPDATE FROM JOKERCARD.CA 12/20/2025**
Thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Maurice V.
Jokercard.ca
Balance stolen
Balance was stolen through PayPal transactions. Someone has stolen the card info and registered it using fraudulent email address. can't report the problem online without security code being sent to the scammer's email. can't dispute transactions using Visa form online either. Customer service is bad can’t talk to a real person to get help.
December 7, 2025
Unprompted review
Reply from Jokercard.CA
Hello Ben,
Thank you for sharing your concerns. We’re truly sorry to hear about this situation and understand how serious it is. Please check your email for a message from noreply.notifications@trustpilot.com, as we need to gather some details to investigate and assist you further. Your feedback is important to us, and we appreciate the opportunity to resolve this matter.
Regards,
Maurice V.
Jokercard.ca
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