My teenage son used his Christmas money to buy a 200 dollar prepaid card to shop online if it's drained almost immediately of all funds, their customer service said that it was used in Vancouver. When... See more
Company replied
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Review summary
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Based on these reviews
This company doesn’t offer a financial service, they’ve perfected a system to quietly drain your money while maintaining a facade of politeness and professionalism. Every interaction feels engine... See more
Company replied
Balance was stolen through PayPal transactions. Someone has stolen the card info and registered it using fraudulent email address. can't report the problem online without security code being sent to t... See more
Company replied
The full card balance must be used immediately upon registration. 1st card was stolen outright. 2nd card was registered right before use....balance was immediately stolen. My company gives them out...... See more
Company replied
1.2
Bad
185 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I wish I could give it ZERO stars
I wish I could give it ZERO stars. Money stolen off $350 worth of cards. I live in Canada and sent proof the money was spent in the USA... in different places. Somehow I teleported there and spent it? Followed all the steps. Cards were "issued" then all of a sudden cancelled because me details didnt line up with theirs? COMPLETE SCAM OF A COMPANY WILL NEVER BUY AGAIN. STAY AWAY.
December 2, 2024
Unprompted review
Reply from Jokercard.CA
Dear Katie,
Thank you for sharing your experience, and we deeply regret the frustration you've encountered. We understand how concerning it must be to see funds missing from your cards and to have issues with their cancellation. Please know we take such matters very seriously and are committed to investigating thoroughly. We’ve requested additional details via email from noreply.notifications@trustpilot.com to better assist you. Your trust is important to us, and we hope to resolve this matter promptly.
Warm regards,
Josh R.
Jokercard.ca
**UPDATE FROM JOKERCARD.CA 12/04/2024:**
Hello Katie, thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Josh R.
Jokercard.ca
DO NOT BUY JOKER MASTERCARDS
DO NOT BUY JOKER MASTERCARDS
SCAM worst company
November 4, 2024
Unprompted review
Reply from Jokercard.CA
Hello there,
We’re truly sorry to hear about your negative experience with Joker Mastercards. We take all customer concerns seriously and are committed to resolving any issues that arise. We’ve reached out to you via email at noreply.notifications@trustpilot.com to gather more details about your experience and ensure we can address your concerns as quickly as possible. Thank you for sharing your feedback, and we hope to resolve this matter for you.
Warm Regards,
Mauricio V.
Jokercard.ca
**UPDATE FROM JOKERCARD.CA 11/30/2024:**
Dear customer, we're sorry we couldn't contact you. We sent you an email from noreply.notifications@trustpilot.com asking for your contact information to assist you further, however, we did not receive any response. If you still need assistance, please call us at 1- (469) 312-0084; our team will help you.
Maurice V.
Jokercard.ca
If i can give this Joker Card -5 i…
If i can give this Joker Card -5 i would.
I got a 400 dollars joker as a gift for my baby shower, it said on the card to register it first before using. I went online using the link on the back of the card. I registered it, it said registered successfully. Then i went on amazon to use it. It got declined.
The second day i went to check my balance and it said 0 dollars remaining.
This joker company stole my money and when i tried to call them, they said i got scammed.
How can someone get scammed using the exact link on the back of the card.
This is absolutely the worst gift card i ever received.
Do not use them as they will steal all your money!!!
November 23, 2024
Unprompted review
Reply from Jokercard.CA
Dear Ledia,
Thank you for sharing your concerns. We understand how frustrating and upsetting this experience must have been, especially when the card was meant to celebrate such a special occasion. To assist further, we’ve requested more details via email from noreply.notifications@trustpilot.com. Please check your inbox and reply at your earliest convenience so we can look into this matter and work towards a resolution.
Warm Regards,
Josh R.
Jokercard.ca
**UPDATE FROM JOCKERCARD.CA 12/01/2024:**
Dear Ledia, we're sorry we couldn't contact you. We sent you an email from noreply.notifications@trustpilot.com asking for your contact information to assist you further, however, we did not receive any response. However, if you still need assistance, please call us at 1- (469) 312-0084; our team will help you.
Josh R.
Jokercard.ca
Worst gift card I have ever used
I Card for my birthday and I was super excited to use it online I saw on the back of the card that before using online I had to register the card and when I went online to register, it tells me that they had some problems reading my card and to wait some time before checking again so that’s what I did. I waited 24 hours And I checked again same thing I did that for about three days I was fed Up I use the card on Amazon and turns out it was perfectly fine. I don’t have to register anything so I try to check the balance of my card that there is a fraud alert Worst Visa card that I have ever used.
November 2, 2024
Unprompted review
Reply from Jokercard.CA
Hello Otavio,
Thank you for sharing your feedback with us. We apologize for the frustrating experience you had with your card registration and subsequent fraud alert. We understand how important it is for our customers to have a seamless experience, especially with gifts. Our team will be reaching out to you directly to address this issue and ensure a swift resolution. Additionally, please check for an email from noreply.notifications@trustpilot.com. Your satisfaction is our priority, and we appreciate the opportunity to make things right.
Warm Regards,
Maurice V.
Jokercard.ca
**UPDATE FROM JOKERCARD.CA 11/26/2024:**
Dear Otavio, we're sorry we couldn't contact you. We sent you an email from noreply.notifications@trustpilot.com asking for your contact information to assist you further, however, we did not receive any response. If you still need assistance, please call us at 1- (469) 312-0084; our team will help you.
Maurice V.
Jokercard.ca
SCAM ALERT
I received a Jokercard with a $30 gift from my daughter as an anniversary gift. I went online to verify the balance and had to enter too much information for my liking. It didn't give me the balance and to use it online I needed to fill out way too much paperwork. We decided we would use it when we went out for a meal. Unfortunately, someone used our gift to play some online games. Seems to be a BIG SCAM. Spoke for an hour to someone in Columbia about my experience and they want far too much personal information for me to pursue my loss. I would possibly be out thousands with the information they want. Buyer Beware.
November 13, 2024
Unprompted review
Reply from Jokercard.CA
Hello Larry,
Thank you for reaching out and sharing your experience with us. We’re sorry to hear about the challenges you faced while trying to check your card balance and the frustration caused by the misuse of your gift card. We understand how concerning this must be, and we take reports like this very seriously. To investigate further and assist you, please check for an email from noreply.notifications@trustpilot.com—this will help us gather the necessary details to support you securely. Our team is here to help, and we appreciate your patience as we work through this with you.
Warm Regards,
Maurice V.
Jokercard.ca
**UPDATE FROM JOKERCARD.CA 11/19/2024:**
Dear Larry, we're sorry we couldn't contact you. We sent you an email from noreply.notifications@trustpilot.com asking for your contact information to assist you further, however, we did not receive any response. If you still need assistance, please call us at 1- (469) 312-0084; our team will assist you.
Maurice V.
Jokercard.ca
Quit joking around.
Here's what the real problem with Joker cards, I cant really say I've had a really big problem with the virtual card, but physical card are where you really don't even hesitate to sear some out of their money, do ya? And each time I attempt to give the Joker another chance. I find out more and more, that's the one thing you don't joke about. You mean it . When am I gonna make that investment and not end up charred because the someone in there has light fingers holding a book of matches. Look, no one like to burned at all and I really hate it. What is like to know is, what does not Peoples Trust think about all this. I mean, I'm certain I'm not the only one this stuff happens to. To think that is just so dam arrogant. There are others, right?
Anyhow, zan you guys stop that, please and thank you.
October 26, 2024
Unprompted review
Reply from Jokercard.CA
Dear Dean, thank you for reaching out and sharing your concerns. We're genuinely sorry for the frustration you’ve encountered with our physical Joker cards, especially if it has left you feeling let down. We want to make things right and ensure a positive experience for every customer. To help resolve this, please check your email for a message from noreply.notifications@trustpilot.com so that we can gather your information and provide the assistance you need. Thank you again for your feedback, and we look forward to helping you further.
Warm Regards,
Josh R.
Jokercard.ca
Bought a hundred dollar joker visa card…
Bought a hundred dollar joker visa card and it's already been used. And can't return it.Scam company do not buy.
October 9, 2024
Unprompted review
Reply from Jokercard.CA
Dear, Noid, thank you for taking the time to share your experience. We apologize for the frustration you've encountered with your card. We understand how important it is to resolve this matter quickly, and we've requested additional information via email from noreply.notifications@trustpilot.com to assist further. Please check your inbox so we can help resolve the issue as soon as possible.
Jose G.
Jokercard.ca
**UPDATE FROM JOKERCARD.CA 10/21/2024:**
Dear Noid, we're sorry we couldn't contact you. We sent you an email from noreply.notifications@trustpilot.com asking for your contact information to assist you further, however, we did not receive any response. However, if you still need assistance, please call us at 1- (469) 312-0084; our team will help you.
Josh R.
Jokercard.ca
My card was drained without it leaving my sight
Received a Joker Mastercard as a gift. There was supposed to be $100 on it. On Thursday Sept 12 I checked the balance using their site and it showed $100 balance. The next day Sept 13 I tried using it at a shop and it was declined. I then tried using it at a grocery store, it was declined. I went home and tried checking the balance on the website but that would no longer work. So on Sept 15 I had to call the customer service line. The automated customer service says the balance is $0, and there are 5 transactions from Sept 14 (the day after I tried using the card) that I do not recognize. I cannot check the balance or transactions online to know where they happened. I cannot register the card online anymore either. The website is totally useless. Essentially it seems I am out a $100 gift as I don't see anything being done about this fraud. I am absolutely telling everyone I know to NEVER buy pre paid Joker cards as they are 100% a scam
September 11, 2024
Unprompted review
Reply from Jokercard.CA
Dear, Connie. we're truly sorry to hear about your frustrating experience with our gift cards. We have requested further details via email from noreply.notifications@trustpilot.com to investigate and resolve the issue as quickly as possible. Please check your inbox for our follow-up. We appreciate your patience and are committed to addressing this matter to your satisfaction.
Jose G.
Joker.ca.
**UPDATE FROM JOKERCARD.CA 9/17/2024:**
Hello Connie, thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Jose G.
JokerCard.ca
Stay AWAY from Joker Cards!
Absolutely agree with previous posters on the Trustpilot Review site. I was given this $300 dollar card as a wedding gift. It is impossible to get through to anyone to discuss previous transactions. The latest retailer said there is a balance of 41 cents! hahaha. There is at least $80 "missing" but also no way to verify transactions. The website is flimsy and only gives me an error when trying to check the balance or transactions. The robot phone service is deplorable and sends the customer on a never ending loop of nothingness. Terrible product. Frustrating experience. Stay well clear of joker cards or the joke will be on you!
August 30, 2024
Unprompted review
Reply from Jokercard.CA
Hello,
Thank you for bringing this to our attention. We're truly sorry to hear about the difficulties you've encountered with your Joker Card. We understand how frustrating this must be and want to resolve the issue promptly. We've requested further details from you via email from noreply.notifications@trustpilot.com. Please check your inbox for our message and respond at your earliest convenience so we can address your concerns and find a solution. Thank you for your patience.
Warm Regards,
Josh R.
JokerCard.ca
**UPDATE FROM JOKERCARD.CA 9/2/2024:**
Hello, thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Josh R.
JokerCard.ca
Card cannot be used for amazon prime or netflix
I have been using jokercards for the past 2 years and a few months ago prime stopped accepting joker cards for payment and today netflix also stopped accepting jokercards cards for payment. Both times customer service was no help. The cards are activated and have sufficient funds. I have also experienced problems checking my balance online with 2 different computers, although it seems to work with an old ipad. I would not recommend this card if you have any possible alternative. Otherwise expect issues.
August 29, 2024
Unprompted review
Reply from Jokercard.CA
Dear, Gilles. we're truly sorry to hear about your frustrating experience with our gift cards. We have requested further details via email from noreply.notifications@trustpilot.com to investigate and resolve the issue as quickly as possible. Please check your inbox for our follow-up. We appreciate your patience and are committed to addressing this matter to your satisfaction.
Jose G.
Joker.ca.
Abject trash card and company
Company says their cards can be used for online purchases, but fails to note that it only works for companies of their choice, and if they have had issues in the past with those retailers, you can't use your card (and you will have issues, because their cards are so easily stolen and drained). Add to that if you can get through to a human, they are happy to lie to you about anything at all. Stay far far away
August 25, 2024
Unprompted review
Reply from Jokercard.CA
Dear, Customer. we're truly sorry to hear about your frustrating experience with our gift cards. We have requested further details via email from noreply.notifications@trustpilot.com to investigate and resolve the issue as quickly as possible. Please check your inbox for our follow-up. We appreciate your patience and are committed to addressing this matter to your satisfaction.
Jose G.
Joker.ca.
**UPDATE FROM JOKERCARD.CA 8/27/2024:**
Hello, thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Jose G.
Jokercard.ca
Was blocked by their website for being…
Was blocked by their website for being too fast? What? Tried to register the card and I get blocked? What a scam. Stay away from prepaid cards.
August 25, 2024
Unprompted review
Reply from Jokercard.CA
Dear, Miha. we’re truly sorry to hear about your frustrating experience with our gift cards. Your feedback is important to us, and we understand how distressing this situation must have been. We have requested further details via email from noreply.notifications@trustpilot.com to investigate and resolve the issue as quickly as possible. Please check your inbox for our follow-up. We appreciate your patience and are committed to addressing this matter to your satisfaction.
Jose G.
Jokercard.ca.
**UPDATE FROM JOKERCARD.CA 8/25/2024:**
Hello Miha, thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Jose G.
Jokercard.ca
Beware of this SCAM company:
Beware of this SCAM company:
I received a prepaid Visa Joker card as a Christmas gift, and a month later, my husband got another Joker gift card for his birthday.
A couple of weeks after receiving the card, I tried to use it, only to find it was empty! someone had already made a transaction with it! Suspicious, I checked my husband’s card when I got home, and sure enough, it showed two unauthorized transactions and was also empty
I contacted the company multiple times through phone calls and emails, hoping to resolve the issue. Each time, they assured me that the card had been recharged and was ready to use. However, after two years of following up, I’ve gotten absolutely nowhere.
If you’re considering using their services, think twice. My experience has been nothing short of frustrating and disappointing. Save yourself the hassle and avoid this company at all costs.
December 31, 2023
Unprompted review
Reply from Jokercard.CA
Massi, we’re truly sorry to hear about your frustrating experience with our gift cards. Your feedback is important to us, and we understand how distressing this situation must have been. We have requested further details via email from noreply.notifications@trustpilot.com to investigate and resolve the issue as quickly as possible. Please check your inbox for our follow-up. We appreciate your patience and are committed to addressing this matter to your satisfaction.
Warm Regards,
Josh R.
Jokercard.ca
**UPDATE FROM JOKERCARD.CA 8/27/2024:**
Hello Massi, thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Josh R.
Jokercard.ca
What a scam this prepaid card is.
What a scam this prepaid card is.
Received this card from a friend and used it twice. The original balance was $100. The final balance was $32. Went to check the balance and register the card for online purchases and the card isn't recognized now where as before it was fine. Called the number on the back of the card and input the number and received a message saying the card was never activated and needs to be returned to the point of sale. What? I had used it twice already. This doesn't instill a lot of confidence in your brand. Your name matches the card. Bunch of jokers. And good luck talking to a person. It's all automated. I figure this was my only chance of recovering my money. I see they respond to people here. All 1 star reviews. I'd be ashamed.
August 18, 2024
Unprompted review
Reply from Jokercard.CA
Dear Desmond, we’re truly sorry to hear about your experience with our products and understand your frustration. We’ve requested further details via email from noreply.notifications@trustpilot.com so that we can take a closer look and resolve this issue for you. We appreciate you bringing this to our attention and would like to ensure you get the support you need.
Warm Regards,
Josh R.
Jokercard.ca
**UPDATE FROM JOKERCARD.CA 8/27/2024:**
Dear Desmond, we're sorry we couldn't contact you. We sent you an email from noreply.notifications@trustpilot.com asking for your contact information to assist you further, however, we did not receive any response. However, if you still need assistance, please call us at 1- (469) 312-0084; our team will help you.
Josh R.
Jokercard.ca
Absolute scam
Absolute scam. DO NOT USE THEM BUY THEM OR REGISTER YOUR CARD!! They WILL steal your money.
Received a 250$ gift card and after registering it within a few minutes nearly all my money had been used towards a company in the US I never heard of. Although at that very moment I was sitting in Canada not in any online shops.
Customer service is nearly non existent. Going through the site lead to numerous broken links including the one to my balance (took me an hour just to find a proper pace).
I am not the only one as there are countless testimonies of others going through the same thing I did online. So if you think you’re the exception just look it up.
AVOID THEM AT ALL COSTS and report them. Somehow they are still being sold in stores.
August 18, 2024
Unprompted review
Reply from Jokercard.CA
Dear, Kirk. we are truly sorry to hear about the issue you've experienced with your gift card. Your trust is our top priority, and we understand the frustration this situation has caused. We have taken immediate action and have sent you an email from noreply.notifications@trustpilot.com requesting further details to investigate this matter thoroughly. Please rest assured that we are committed to resolving this issue to your satisfaction. Thank you for bringing this to our attention. Your patience and understanding are greatly appreciated.
Jose G.
Jokercard.ca
**UPDATE FROM JOKERCARD.CA 8/20/2024:**
Hello Kirk, thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Jose G.
Jokercard.ca
Absolute garbage
Absolute garbage. I received a Joker card from an elderly relative. The card took forever to register and when I try to check my balance the website is blocking my access. Companies like these should be downright illegal to operate.
August 16, 2024
Unprompted review
Reply from Jokercard.CA
Dear Mick, thank you for sharing your experience, and we sincerely apologize for the difficulties you've encountered. We acknowledge your concerns about the card's registration process and the challenges you've faced with accessing your balance. We have requested further details from you via email from noreply.notifications@trustpilot.com so that we can work towards resolving this issue as swiftly as possible. Your feedback is important to us, and we’re committed to making things right.
Josh R.
Jokercard.ca
**UPDATE FROM JOKERCARD.CA 8/20/2024:**
Hello Mick, thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Josh R.
Jokercard.ca
blocked from their website for browsing…
blocked from their website for browsing too fast, buy literally any other pre paid than this garbage
August 12, 2024
Unprompted review
Reply from Jokercard.CA
Dear, Tyson. We apologize for the inconvenience this may have caused. We are committed to providing excellent service. We have contacted you via email from noreply.notifications@trustpilot.com requesting further details to help us promptly investigate and resolve this issue.
Jose G.
Jokercard.ca
**UPDATE FROM JOKERCARD.CA 8/18/2024:**
Dear Tyson, we're sorry we couldn't contact you. Our team is here to help you resolve any issue you face while trying to utilize your Gift Card. If you give us the chance, please call us at 1-855-288-0926 and we'll be more than happy to assist!
Jose G.
Jokercard.ca
Used Visa Jokercard on vacation trip
Used Visa Jokercard on vacation trip, after several purchases the remaining balance of 155$ on the card was stolen. So much dissapointed, I strongly recommend NOT TO USE a Visa Jokercard !!!
August 9, 2024
Unprompted review
Reply from Jokercard.CA
Hello, thank you for sharing your experience with us. We're truly sorry to hear about the issues you faced with your Visa Jokercard during your vacation. We take situations like this very seriously and want to ensure that your concerns are addressed. We have reached out to you via email through noreply.notifications@trustpilot.com to gather more details, as resolving this issue is our top priority. Please rest assured that we're committed to finding a solution for you.
Josh R.
Jokercard.ca
**UPDATE FROM JOKERCARD.CA 8/13/2024:**
Hello, thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Josh R.
Jokercard.ca
I guess the joke is on us....
I was looking for a prepaid card for online streaming services. I bought a joker visa, registered the card and managed to make 1 payment to said streaming service. For both payments, the card was declined even though there is $ in my balance. I go to Joker.ca website to check my balance and it says something about my card not being valid or not enough available funds and to call the number on the back of the card. Too many are having the same problems and Joker seems to be a scam and shouldn't be allowed to take people's money for a prepaid visa that doesn't work. Never again.
July 26, 2024
Unprompted review
Reply from Jokercard.CA
Dear, Kevin. We apologize for the inconvenience this may have caused. We are committed to providing excellent service. We have contacted you via email from noreply.notifications@trustpilot.com requesting further details to help us promptly investigate and resolve this issue.
Jose G.
Jokercard.ca
**UPDATE FROM JOKERCARD.CA 8/04/2024:**
Dear Kevin, we're sorry we couldn't contact you. Our team is here to help you resolve any issue you face while trying to utilize your Gift Card. If you give us the chance, please call us at 1-855-288-0926 and we'll be more than happy to assist!
Jose G.
Jokercard.ca
The prepaid card won't register or activate for no reason everytime even for checking the balance
I used to enjoy them but everytime I tried to activate or register or check balance of the card I have it would show an error for no reason it read we are unable to process your request at this time. if you continue to receive this error, please contact cardholder services by calling the number on the back of your card. and the site is very wonky at times so everytime I get one I had to manually check the balance by calling the number which is a big pain I wish they can improve the websites I get blocked and locked out by the site alot I wish my cards works but yes they do but it always purchased right I don't know why it does that when the card is already Activated at the store they purchase it I didn't do anything and I need your help my recommendation please put verification box every time you register or check balance like vanilla card does please I wish you have a customer service email or chat I do not enjoy the service my solution just buy vanilla card never buy gift cards issued by EQ bank
July 28, 2024
Unprompted review
Reply from Jokercard.CA
Dear, Customer. We apologize for the inconvenience this may have caused. We are committed to providing excellent service. We have contacted you via email from noreply.notifications@trustpilot.com requesting further details to help us promptly investigate and resolve this issue.
Jose G.
Jokercard.ca
**UPDATE FROM JOKERCARD.CA.7/30/2024:**
Hello, thank you for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Jose G.
Jokercard.ca
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