First time I’ve been in Jolleys, I didn’t think they’d sell frozen snake food. The frozen reptile food fridge was immaculate. The packs come in a clear resealable bag so you can actually see the q... See more
Company replied
Location
Switch locationJollyes, Unit 2A Ashton Retail Park, Wellington Road, OL6 6DJ Ashton Under Lyne, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Had a great experience at Jollyes. I picked up cat food, litter, a new cat tree, and some toys, and the quality of everything is fantastic. The cat tree is sturdy, the toys are a huge hit, and they ha... See more
Company replied
Easy to navigate store - Ashton under Lyne, Manchester, with a good range, good stock levels and nice staff. Loses a point as the app is really basic and has poor functionality. Plus the advert on t... See more
Company replied
We visited this store at Ashton under lyne at 3pm.The store Deputy Manager Craig was very receptive and sent a store member Alex to assist us. We were looking for harness , lead calming spray and sn... See more
Company details
Written by the company
From modest beginnings in Enfield as a single store in 1971, Jollyes has now grown into one of the leading pet food superstores with over 100 locations across the UK alongside a market-leading position in Northern Ireland. From Perth to Plymouth, Newry to Norwich, at Jollyes customers can find anything for their pet, from pet food, pet toys and an array of pet accessories. Customers are actively encouraged to bring their pets into store, while customers shop because Jollyes people are passionate about pets. Potty about puppies and crazy for cats, no matter what the animal, store colleagues are always on hand to help with anything from product advice, to picking the perfect pet and accessories. Many stores also run community clinics offering vaccinations and other advice from trained vets. And if one of Jollyes stores isn’t close by, there’s helpful advice on Jollyes website where you can ask the expert. Jollyes was named 2023 Pet Retail Chain of the Year at the Pet Industry Federation Awards and was named best retailer under £250m turnover in the 2024 Retail Week awards. Earlier this month it was also named for the first time as one of the best big companies to work for in the Sunday Times annual survey. A full list of stores and advice for customers on owning a pet can be found at www.jollyes.co.uk. Don’t worry if you don’t have a store nearby, you can shop and find helpful advice on our website.
Contact info
Jollyes, Unit 2A Ashton Retail Park, Wellington Road, OL6 6DJ, Ashton Under Lyne, United Kingdom
- 0161 343 1236
4.8
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Always a great experience as the staff…
Always a great experience as the staff not only friendly and professional but most importantly very knowledgeable
January 17, 2026
The staff are aways very helpful and…
The staff are aways very helpful and give you the tight advice you need
January 16, 2026
Good variety of goods for smaller pets
Good variety of goods for smaller pets, nice staff
January 13, 2026
I asked for heat BULBS for a
I asked for heat BULBS for a
Virvarium was shown dog BOWLS
Second member of staff didn’t know either
Won’t be returning to that store
Romford store
January 12, 2026
Very helpful and very friendly when…
Very helpful and very friendly when needed food for my dog as the other place was closed so I could get similar food for my dog
January 9, 2026
Needed help re Rawhide
Needed help re Rawhide, got it! Also the lady on the till, very friendly , even got a chocolate!!
January 8, 2026
which I have used as a retired dog breeder / exhibiusing
When I go into your store as a disabled person the lady on the counter just gets what I use as she knows this is what I use, Tripe which I've used from 1969 being a retired dog breeder/exhibitor, as I said very good service.
January 8, 2026
Friendly staff
Friendly staff, products at a good price, free parking whats not to like!!
January 2, 2026
Its a great shop for pets
Its a great shop for pets. They have a lot of choice too and the prices are reasonable. I especially loved the dog treat aisle. They had lots of great options. I got a bag full of treats and was surprised by how good the price was. Instead of the usual treats they had things that are harder to buy. My dog likes unusual things like pig ears, goat trotters and rabbit ears. They had them all plus more unusual treats. I will definitely be going again.
December 31, 2025
Very friendly staff
December 22, 2025
The staff go all out to help and if you…
The staff go all out to help and if you have large bags of food they will carry it to your car.
December 12, 2025
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.