First time I’ve been in Jolleys, I didn’t think they’d sell frozen snake food. The frozen reptile food fridge was immaculate. The packs come in a clear resealable bag so you can actually see the q... See more
Company replied
Jollyes, Unit 2A Ashton Retail Park, Wellington Road, OL6 6DJ Ashton Under Lyne, GB
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First time I’ve been in Jolleys, I didn’t think they’d sell frozen snake food. The frozen reptile food fridge was immaculate. The packs come in a clear resealable bag so you can actually see the q... See more
Company replied
Had a great experience at Jollyes. I picked up cat food, litter, a new cat tree, and some toys, and the quality of everything is fantastic. The cat tree is sturdy, the toys are a huge hit, and they ha... See more
Company replied
Easy to navigate store - Ashton under Lyne, Manchester, with a good range, good stock levels and nice staff. Loses a point as the app is really basic and has poor functionality. Plus the advert on t... See more
Company replied
We visited this store at Ashton under lyne at 3pm.The store Deputy Manager Craig was very receptive and sent a store member Alex to assist us. We were looking for harness , lead calming spray and sn... See more
From modest beginnings in Enfield as a single store in 1971, Jollyes has now grown into one of the leading pet food superstores with over 100 locations across the UK alongside a market-leading position in Northern Ireland. From Perth to Plymouth, Newry to Norwich, at Jollyes customers can find anything for their pet, from pet food, pet toys and an array of pet accessories. Customers are actively encouraged to bring their pets into store, while customers shop because Jollyes people are passionate about pets. Potty about puppies and crazy for cats, no matter what the animal, store colleagues are always on hand to help with anything from product advice, to picking the perfect pet and accessories. Many stores also run community clinics offering vaccinations and other advice from trained vets. And if one of Jollyes stores isn’t close by, there’s helpful advice on Jollyes website where you can ask the expert. Jollyes was named 2023 Pet Retail Chain of the Year at the Pet Industry Federation Awards and was named best retailer under £250m turnover in the 2024 Retail Week awards. Earlier this month it was also named for the first time as one of the best big companies to work for in the Sunday Times annual survey. A full list of stores and advice for customers on owning a pet can be found at www.jollyes.co.uk. Don’t worry if you don’t have a store nearby, you can shop and find helpful advice on our website.
Jollyes, Unit 2A Ashton Retail Park, Wellington Road, OL6 6DJ, Ashton Under Lyne, United Kingdom
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Brilliant shop staff are helpful use it a lot
Everyone is very helpful and polite BUT I have never recieved any not one reward for my so called loyalty and to allow jollies to watch my spending habits
Great service and staff that know their bussiness.
Great veriety of products, helpful staff.
The prices are slowly creeping up though
Exceptional.... Every single time. Wouldn't go anywhere else for my cat foods and accessories
Not a lot of selection for rabbits. The store used to be a lot better and held more stock. Sometimes the hay I prefer is not in stock. Have started to use Amazon more as there is a better selection and delivered free to my home.
Amazing service friendly staff and quality food and treats for my dog Odin
The customer service was really good. The sales person sorted coats out for my dogs.
The staff in the store are always helpful offer to carry out your goods to your car show you where you can find the goods your looking for offer advice and your prices are competitive everything you need under one roof
Very good choice of products for my special cat, and great customer service. Considering there was a fault with the automatic door, which was apparently opening and shutting all day, allowing the cold wind to enter, the staff were remarkably professional.
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