Always enjoy my trips to Jolleys not just to buy my pet essentials but I love the smell as soon as you walk in (and so does my daughter). I save a small fortune on every trip rather than just buying... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Always good value great range of items for all sorts of pets Just one issue to raise staff member on this occasion was called to till as a other member was going in their break They came to till de... See more
Efficient,helpful Staff and attentive to the customers needs. On my last visit a strong fit Staff member carried 2 heavy bags of bird food to my car parked close to the entrance/exit door. Very much a... See more
Great staff. Note: please consider getting the barcade marked on at the top of large bags of dog food. This would mean it could be read by the scanner easily and thus avoid tge customer having to... See more
Company details
Written by the company
From modest beginnings in Enfield as a single store in 1971, Jollyes has now grown into one of the leading pet food superstores with over 100 locations across the UK alongside a market-leading position in Northern Ireland. From Perth to Plymouth, Newry to Norwich, at Jollyes customers can find anything for their pet, from pet food, pet toys and an array of pet accessories. Customers are actively encouraged to bring their pets into store, while customers shop because Jollyes people are passionate about pets. Potty about puppies and crazy for cats, no matter what the animal, store colleagues are always on hand to help with anything from product advice, to picking the perfect pet and accessories. Many stores also run community clinics offering vaccinations and other advice from trained vets. And if one of Jollyes stores isn’t close by, there’s helpful advice on Jollyes website where you can ask the expert. Jollyes was named 2023 Pet Retail Chain of the Year at the Pet Industry Federation Awards and was named best retailer under £250m turnover in the 2024 Retail Week awards. Earlier this month it was also named for the first time as one of the best big companies to work for in the Sunday Times annual survey. A full list of stores and advice for customers on owning a pet can be found at www.jollyes.co.uk. Don’t worry if you don’t have a store nearby, you can shop and find helpful advice on our website.
Contact info
Larne Road Business Park, Larne Road, BT42 3HA, Ballymena, United Kingdom
- 02825 641975
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great dietary advice for our family dog
Jollies Ballymena always have the best…
Jollies Ballymena always have the best staff always on hand to offer help and advice. Compare to the other jollies in Northern Ireland I Ballymena staff are the best
I had a voucher that apparently…
I had a voucher that apparently wouldn’t scan , waste of time giving them out if they can’t be redeemed!
Staff were very helpful as the store…big yes
Staff were very helpful as the store has gone through some changes
Very helpful and pleasant
Very helpful and pleasant, my purchases were carried out and placed into my car without having to ask.
A member of staff will always carry out…
A member of staff will always carry out the 12kg bags of sunflower hearts I purchase every month to the car for me without ever being asked which I really appreciate.
Very helpful staff member
Very helpful staff member, lovely girl, carried a heavy bag of dog food to my car without even being asked.
Love Jolleys
Love Jolleys , plenty of choice , staff very friendly & so good to doggies in their store - altho I’m a cat person 😂😂 prices comparable to supermarkets
Best staff.
As a disabled customer Jollies staff are most attentive and there is nothing too much trouble for them especially taking the 15kg bags of dog food to my car.
Helpful staff.
Helpful staff.
Although I have had several emails giving 25 percent off
my dog food. It was not taken off my total. When I queried this the staff went out of their way to check prices and my emails.
They said it was only available on online sales and not in store.
They apologised and in the past the discount was also in store.
Really friendly
Really friendly, knowledgeable staff and in aid of charity. Highly recommended.
Good food and friendly service
The stock of food was good,the friendly service and the convenient parking. There is a young girl in the Ballymena shop and she is always so helpful and on the ball.
Great staff
Great staff.
Note: please consider getting the barcade marked on at the top of large bags of dog food. This would mean it could be read by the scanner easily and thus avoid tge customer having to lift the bag up to the counter for it to be read by the scanner. Those of us with bad backs would really appreciate this .
Good offers on dog food
Good offers on dog food. Wide range to suit all budgets. Slightly reduced pick and mix bird food though
Discount no longer given
Jollyes used to give discount on your purchases if you were in the Pet Club..now they don't.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







