Always enjoy my trips to Jolleys not just to buy my pet essentials but I love the smell as soon as you walk in (and so does my daughter). I save a small fortune on every trip rather than just buying... See more
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Always good value great range of items for all sorts of pets Just one issue to raise staff member on this occasion was called to till as a other member was going in their break They came to till de... See more
Efficient,helpful Staff and attentive to the customers needs. On my last visit a strong fit Staff member carried 2 heavy bags of bird food to my car parked close to the entrance/exit door. Very much a... See more
Great staff. Note: please consider getting the barcade marked on at the top of large bags of dog food. This would mean it could be read by the scanner easily and thus avoid tge customer having to... See more
Company details
Written by the company
From modest beginnings in Enfield as a single store in 1971, Jollyes has now grown into one of the leading pet food superstores with over 100 locations across the UK alongside a market-leading position in Northern Ireland. From Perth to Plymouth, Newry to Norwich, at Jollyes customers can find anything for their pet, from pet food, pet toys and an array of pet accessories. Customers are actively encouraged to bring their pets into store, while customers shop because Jollyes people are passionate about pets. Potty about puppies and crazy for cats, no matter what the animal, store colleagues are always on hand to help with anything from product advice, to picking the perfect pet and accessories. Many stores also run community clinics offering vaccinations and other advice from trained vets. And if one of Jollyes stores isn’t close by, there’s helpful advice on Jollyes website where you can ask the expert. Jollyes was named 2023 Pet Retail Chain of the Year at the Pet Industry Federation Awards and was named best retailer under £250m turnover in the 2024 Retail Week awards. Earlier this month it was also named for the first time as one of the best big companies to work for in the Sunday Times annual survey. A full list of stores and advice for customers on owning a pet can be found at www.jollyes.co.uk. Don’t worry if you don’t have a store nearby, you can shop and find helpful advice on our website.
Contact info
Larne Road Business Park, Larne Road, BT42 3HA, Ballymena, United Kingdom
- 02825 641975
4.7
Excellent
908 reviews
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Very helpful and friendly person 😊
August 31, 2025
Friendly and knowledgable staff
Friendly and knowledgable staff. Great selection at good prices.
September 8, 2025
Always lovely and helpful staff every…
Always lovely and helpful staff every time I'm there willing to help with whatever you need
July 23, 2025
Cheapest prices for my preferred brand…
Cheapest prices for my preferred brand of cat food.
Extremely helpful staff.
July 14, 2025
Friendliness
July 19, 2025
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Harrington adult turkey Dog food stock
Recently seem to be out of stock of popular items that I would buy for my dogs. Can be inconvenience when some dogs have tummy sensitivity.
July 19, 2025
Reply from Jollyes The Pet People - Ballymena
We're sorry to hear that you've experienced out-of-stock issues with your dogs' preferred items. We know it can be frustrating, especially with sensitive stomachs. We appreciate your feedback and will look into this.
Very polite staff.
July 17, 2025
All items required and more
Needed some items for my cat and dogs which I was able to get and more.
July 15, 2025
Jolly by name jolly by staff
Even though the staff were busy restocking shelves etc they helped me find what l was looking for & offered there advice on other products l could get when what l wanted was unavailable, all while being busy but service with a smile 😃
June 6, 2025
Fantastic staff
I needed advice about the type of dog food to give my elderly Jack Russell as she had not been well. I had a lot of help and advice from the lovely lady on the till and even though the till was off line or something she was so patient and informative. Made the experience one I will repeat.
May 22, 2025
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