Always enjoy my trips to Jolleys not just to buy my pet essentials but I love the smell as soon as you walk in (and so does my daughter). I save a small fortune on every trip rather than just buying... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Always good value great range of items for all sorts of pets Just one issue to raise staff member on this occasion was called to till as a other member was going in their break They came to till de... See more
Efficient,helpful Staff and attentive to the customers needs. On my last visit a strong fit Staff member carried 2 heavy bags of bird food to my car parked close to the entrance/exit door. Very much a... See more
Great staff. Note: please consider getting the barcade marked on at the top of large bags of dog food. This would mean it could be read by the scanner easily and thus avoid tge customer having to... See more
Company details
Written by the company
From modest beginnings in Enfield as a single store in 1971, Jollyes has now grown into one of the leading pet food superstores with over 100 locations across the UK alongside a market-leading position in Northern Ireland. From Perth to Plymouth, Newry to Norwich, at Jollyes customers can find anything for their pet, from pet food, pet toys and an array of pet accessories. Customers are actively encouraged to bring their pets into store, while customers shop because Jollyes people are passionate about pets. Potty about puppies and crazy for cats, no matter what the animal, store colleagues are always on hand to help with anything from product advice, to picking the perfect pet and accessories. Many stores also run community clinics offering vaccinations and other advice from trained vets. And if one of Jollyes stores isn’t close by, there’s helpful advice on Jollyes website where you can ask the expert. Jollyes was named 2023 Pet Retail Chain of the Year at the Pet Industry Federation Awards and was named best retailer under £250m turnover in the 2024 Retail Week awards. Earlier this month it was also named for the first time as one of the best big companies to work for in the Sunday Times annual survey. A full list of stores and advice for customers on owning a pet can be found at www.jollyes.co.uk. Don’t worry if you don’t have a store nearby, you can shop and find helpful advice on our website.
Contact info
Larne Road Business Park, Larne Road, BT42 3HA, Ballymena, United Kingdom
- 02825 641975
4.7
Excellent
908 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The young lady at the till was very…
The young lady at the till was very helpful when I asked for advice she took me to the product I was looking for and discussed other options which I purchased in general the staff were pleasant and very friendly
June 5, 2025
Best we shop for dog food in town
June 2, 2025
Jollyes Ballymena - great store - we’ll be back
What we were looking for was on display. Price was good and checkout was really easy. Well done Jollyes.
May 24, 2025
Quick service and easy to get to
May 23, 2025
Jolleys is great value for your pet…
Jolleys is great value for your pet needs and staff are always ready to help
May 24, 2025
I found that every member of staff to…
I found that every member of staff to be friendly courteous and knowledgeable. If they were unsure they got another colleague involved
Excellent service and value.
May 16, 2025
Very helpful staff
May 14, 2025
very helpful staff
May 10, 2025
I needed help in putting cat food into…
I needed help in putting cat food into trolley. I was also purchasing cat litter, dry cat food, sachets etc. I asked a staff member, a young man. Who was a great help. He also took my purchases out to the car and put them in the car. I have problems with my hands and his help was greatly appreciated.
May 8, 2025
Great service
Went in to get a few things for my dogs found everything I needed and found some dog toys at £1 perfect for my dogs
The girl on checkout was lovely and so helpful. She chatted to me about her dogs
May 6, 2025
Very nice and helpful staff
May 6, 2025
discount
I popped in late on BH Monday. Delighted that purina cat nuts 20% off. Sales assistant very friendly and helpful.
May 5, 2025
Polite and well informed staff
May 1, 2025
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.